Product questions

Our organisation recently started using LucidSpark.  We've created boards for workshop that are being held fully online/virtual.  Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.  The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time.  Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear.  This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement.  If you refresh the web page the updated content appears.   We've looked at all the board settings to ensure that these are not causing the issues.  They seem fine e.g. "Show Cursor" seems to be enabled though grey out so not c

I somehow have lost the Scale Tool at the bottom left. The gear is no longer there and my diagram is now stuck in meters.  Changing the Units in the Document Settings also does nothing.  No matter what unit I pick in Document Settings the diagram stays in meters.  Is there something I should do to correct this to go back to feet/inches? 

I'm wondering if there's a way to externally store Lucidchart diagrams since I just realized I am coming to the end of my 1GB storage on my account. The Google Drive integration feature would be nice (does not work properly with my account) but if I'm not mistaken this will only allow syncing of already-stored Lucid docs to Google Drive rather than external storage. I'm also not about to pay 100-200$ more to upgrade my membership for a few more GBs of storage which doesn't seem even a little reasonable. I am doing my clerkship year of medical school and use Lucidchart daily to call up & review my pathophysiology diagrams while on the job while creating more as I learn. Please help

I want to use a Lucidspark's whiteboard feature in a 120 participant workshop. However I'm unsure how many people a single whiteboard can support. Also is it hard to manage that many people on a whiteboard?

I want to use this shape in lucidchart but can't find it.  Anyone know where I can find it?  I have searched all the shape libraries.  Looked in the templates and data content.    

Hi guys Can a site map be exported to text (outlined) or csv (outlined into columns)? I can't see that that's possible? It really should be because after doing the sitemap for a website it's useful to see a simple Outline version of it in text. Whether that's in a doc (e.g. Google Doc) or a CSV wouldn't matter that much (and both options would be nice). Possible? Do you see the use case here? Thanks! MC

What is this Icon with the arrows? i can't find it.   

Have a group of org charts. showing several fields (text form) and want the field names to show as well. How can I format these field names to something other than the default 'grey'?

I can't bear it that I always drag a line when I want to resize or move an object. It is such an absurd feature an awful design as nearly 99% action are failed as I have to undo and redo it one or two times for every moving or resizing.  Why does the UX designer think this feature much more important and prior than resizing and moving?

I'm not a power user by any means but I find the constant red dot to drag a line from shape the most annoying "feature" of Lucidchart. I'm just trying to resize a shape and I can't because of this. Is there anyway to turn it off?

How can I add swim lane label to the opposite side of the chart? I need to be able to see where I am when I am at the end of the long lane and I dont want to color it.

When integrating with ClickUp the following error is thrown i have unlinked logged out and tried this across several days but it does not work. I am the ClickUp Owner/Admin so have all the appropriate rights etc. 

I understand what a diagram key is but what are all the other ways it can be used?  Is it only to show what a shape is for or being used? 

draw a entity relationship diagram for my project Electricity Management System

I created a document and went to File > Embed and created the HTML code to Embed the document. Here are my problems: The link in the HTML is public so if it's shared anyone can open it. That might not be a huge problem but it appears everyone has full control and can edit the document. My questions are: Is there a way to limit who can open the embedded link? Maybe an IP filter or some sort of authentication or access requirement? Is there a way to limit the embedded link so that one can only view and not edit the document?

Unfortunately I have followed all the posts about refreshing data which it does (as my org chart is connected to a google sheet) but it still does not reflect those changes on the actual visualization. I have enterprise and I need this to automatically update as we have many new hires each month and it's impossible to keep track in two places so we only want to change in google sheets. I've gotten some help from your team but they just ask to make a new sheet to test it out and they say it works. I get that. I need it to keep updating from my current sheet.  35 licenses so far hundreds to go in the future - I need this fixed. 

How do I make sub sections in the outer circle i.e. between 2 circles? Screenshot posted in comments for reference   

So when i import a .png or .pdf into an org chart it seems to always show the name of the file on the display as well.   how can I hide this?

There was a recent change made to Lucid chart where the double click results in addition of a sticky note Can you please revert back to the previous functionality to create a text box instead of a sticky note or add a new feature to customise the double click. I am finding the new change very unproductive

When using the LucidChart webpart in SharePoint all was working fine previously however after going through the process of navigating our team folders and choosing a chart to embed it comes up with this error... Sorry... Our servers experienced an error. Please refresh the page and try again. When you publish the page the webpart says no chart was selected. Is there currently an issue with the SharePoint/LucidChart integration for the webpart?  

I need to make an infographic for school but can't find a single template for it.

I have recently run into the full storage issue in my Lucid account and am unable to do anything else to my documents.I have deleted every unneeded document in my trash yet i am some how still unable to do anything to clear it out

Hi I use Lucidspark from the mobile version and some days ago the background grid disappeared I tried to deactivate and reactivate the grid option and also to uninstall the app but nothing changed does someone know how can I resolve?

Title pretty much says it all. The background is just all white even though i checked my settings and made sure the grid is enabled. I also disabled any browser extensions which could be interfearing with it. Whats weird is that it was working fine yesterday but all of a sudden it's just gone. I also tried restarting my browser and even my PC but nothing has changed. What is going on?

The sort function is not available in lucidspark. I've searched everywhere please make this tool easy to find and use.