Product Questions

Hi We have tried to make the two way sync feature work with Lucid Cards for Jira Integration.  Originally we were able to convert a Lucidspark object to a Jira card within Lucidspark.  We were also able to make a change to the new Jira issue from within Jira and eventually see the update within Lucidspark.  So far so good.  Now here's the problem.  The attempt to edit the Jira card within Lucidspark does not allow many of the default fields to be editable.  In an attempt to debug this integration the guidance was to use Lucid Card for Jira Integration.  We also noticed that there was a Jira Cloud Integration plugin as well which was the add-in that likely allowed us to create the initial Jira Cloud integration to create the first issues.  Once we added the Lucid Cards for Jira Integration add-in we lost the ability to also create new Jira Cards. No where in the Lucidspark documentation does it mention that the Jira Cloud Integration is required b

I have private and shared team folders.  I create documents in private folder and later put a copy in shared team folder.  If I open a 'recent' document I can't tell which folder I'm editing.  Or if I just have a document open I can't tell which folder it resides in.   Is there a way to see the folder for a document when it's open?

When I am working on a LucidChart I can't see which folder it is from.  Is there a way to see the folder name of the current document?  

Hello  Does Lucid have the capability of embedding power point slides into lucid.  I have created the slides already and would like to update them collaboratively.  Is this possible?  Thank you for your help.

One of my Lucidchart docs seems to be stuck in a mode where the selection arrow cursor has been replaced with the Move cursor so when I click and drag it drags the background of my doc around. It doesn't select the objects I'm dragging over. I only have 1 layer and no grouping. I tried moving things to the back or the front. Nothing seems to be locked. I assume that I hit a hotkey somewhere or entered some mode and I can't seem to get out of it. Please help.

I need a way to find certain shapes through formulas. For example I tried =countif(descendants(page) x => itemtype(x) = 'Process') and this does not work. I also need to work with custom shapes that derive from the basic shapes like process terminator etc. so I don't think just going off of names would work. 

I would be interested in learning any tips for using TOC related templates. When I import data from google sheets the shapes and colors come in as expected but the sequencing of the shapes appears to be somewhat random.

Is it possible to collaborate on a document with someone that doesn't have a Lucid account? Or do all collaborators have to create an account?

My revision stuff

Hello  I am a grad student. I need to create a customer journey map for a service that i created for my final project. I need help in not only finding a template in ppt format that fit and also help inputting the information. If anyone can help me that would be great.

Hello I work as a translator and had to work on a visio file. The header was not in the output although I can see in my display.   Who can help me?   Thanky Iris

I created a flow diagram on or around March of 2022.Although I have logged back i I can no longer find that document even though I'm the only one who had access to it and I'm positive that I did not delete it.

Hello! I'm Erin and I work in the quality department in a hospital. I use Lucidchart for the purpose of process mapping our current and future states.

Hi folks! I'm considering leveraging a Lucid product for org chart build out for my team's account planning efforts. I see that both Lucidchart (https://www.lucidchart.com/pages/how-to-make-an-org-chart) and Lucidspark (https://lucidspark.com/templates/organizational-chart) have org charting functionality. Is there a pros/cons write-up anywhere or a comparison chart I can review? Thanks in advance! Dan

I'm not sure how to explain this but sometimes my lines stick. Instead of them just moving from one place to the other parts of the line get stuck and make weird shapes.  I then have to go back and fix the lines so that is looks decent.    

Hi Sir/Mm  I would like to ask a question about how I integrate or move the chart I chose as a design mindmap to another place such as powerpoint so I can add more text information in the text boxes. Integrate my mind map on lucid chart into PowerPoint word document and  Canva

Created a duplicate chart to amend and original copy is no longer available. It’s overridden the original.

No sé cómo cancelar mi plan de Lucidchart. ¡Ayuda por favor!

De alguna manera terminé con una suscripción de equipo pero solo quería una suscripción individual. ¿Cómo vuelvo a cambiar mi plan a Individual?

I have Google integration set up and am able to copy and paste the link of a Google Slide or Sheet into my board. I would like to extract all the slides and the contents of the sheets into the board for full visibllity. Currently I can only click on the link which includes a screenshot of the first page and goes into a viewer. I would prefer to see all the contents in my board in one place. How do I do that?

The default in the matrix org chart is 5 rows and I would like to add a 6th. Can I increase the levels or in some way add in the row. I have tried a copy and past but it wont add the primary left item

Help! How do I add comments and start threads in Lucidchart?

Cannot find simple way to remove background from copied shape. I do not want background

Hi I am creating custom shape libraries in LucidChart. Each shape as pre-defined properties many with default settings. I wish to reverse-engineer / reverse-populate an aligned data source (say an XLS template) with the content of objects in the diagram. For example I create a custom BPMN task object with properties ID X Y Z (where ID is manually assigned or incrementally created per formula). I would want an "automation" to: create a row in the data source upon placement of the object on the diagram update the row column ID with the objects ID (custom property) update the other row columns per the objects properties (assuming alignment) any further changes made to the object properties would further be updated keeping the data source in alignment with the properties on the shape Once the diagram is "complete" and the data source "stable" (no changes needed) export to Google sheets or XLS. Thanks

I am creating a LucidChart template to be used by other team members. This will also have custom menus/shapes. Some of the objects I wish to reuse from another diagram but need to remove the old shape data/properties and add new shape data/properties from the new data source in the template. If I drag&drop a row from the new data source onto the shape/object it adds the new properties but does not delete the old (differing columns etc).  How can i remove the old shape data/properties from the object I am reusing so it will only have the new shape data/properties. Thanks