Hi!

Thanks for posting in the Lucid community! 

If you are uploading images via URL, please ensure that they are from a public location; otherwise, they won't display properly. If you are using Google Drive links, make sure they are public links. Can you please ensure that the links you are using are being shared from a public location?

Alternatively, you can upload the images directly to Lucidchart. 

I hope this information is helpful. Please feel free to comment any further questions or concerns below.

were you able to see the links I posted? They are hosted on our website. It’s a matter of the syntax in the URL. They are both links that can be navigated to without issue. I don’t understand why Lucid is handling them differently.

This link works in the chart:

https://www.ceto.com/hubfs/vdegennaro.jpg

And this link does not:

https://www.ceto.com/hubfs/Headshots%202022/barry.jpg

Hi!

Thanks for getting back to me! 

Are you experiencing this issue with other links that are formatted in a similar way?

For the time being as a workaround I would recommend downloading the image and importing it directly into your Org chart. For more information on how to do this, please review our Org chart help center article.