Editor role question

Question

Why can’t I edit an org chart as editor.
Background: I’ve used Lucid for a few years for org charts and was owner of our accounts/charts. Was taken off as owner and added as an editor. Another employee produced new org charts. I need to update by adding new people under a manager, move people from one manager to another manager, and more, however, I cannot make ANY edits on the org chart with the exception of deleting a box/role. What gives? What can an editor actually do? I’ve never seen this before.

Leah W · Accepted Answer

Hi Diana,Thanks for posting in the Lucid Community!As a first step I would recommend following these troubleshooting instructions:Try the editing the Org chart in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.If it is a new org chart can you please ensure that you have editing privilegeson the document? For more information on how to check it if you have editing privileges, please review our sharing help center article.It is also worth noting that ifthe creator of document is at a higher-level account than you, youmay not be able to edit the shared document or space even if you have beengiven editing access.I hope this information is helpful. Please feel free to commentany further questions or concerns below.

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