Hi Charlie

Thanks for posting in the community! Are these the red dots you're referring to? If you select the shape the red dots will appear to assist you with drawing lines from one shape to another. 

If you're not seeing this on your end could please try opening your document in an incognito window to see if the issue persists? Additionally could you test to see if you're experiencing this in all documents or just one? Thanks for your help and patience!

I have the same issue. I have the same issue with incognito and both Safari and Chrome browser. Image below shows that I dont get blue dots to extend the line.

 

Hi @giogura, thank you for continuing this post! It sounds like line connections may be disabled in your document. Could you please navigate to File> Document Settings to confirm if the following option is toggled “On” in your document? 
 

If the issue persists, could you please let me know what shape you are using in the screenshot you’ve shared? This will help me take a closer look. Thank you! 

Hello @Leianne C 

Thanks for getting back to me. I checked the setting. It seems to be enabled:

 

I get this issue on UMLs: branch/merge, start and end shapes. It works perfectly on other shapes though like UMLs State shape. 

Thanks,

Hi @giogura! Sometimes this can happen if you are very zoomed out or if your shapes are very small, as the UML branch/merge, start and end shapes are. Could you try zooming in or making the affected shapes larger to see if the red line connection dots appear?

Hello Emma,

Thanks a lot. Looks like that was the cause. For Branch/Merge shape it only works when you have at least 100% zoom.

Though I must say that when working with large diagrams, usually it is difficult to use 100% zoom. It would be great, if these forms worked on smaller zoom as well.

@giogura I’m glad to hear that worked for you! Another option would be to increase the size of the affected shapes. I do agree that it would be clearer if the red dots appeared for standard sized shapes at the default zoom level though, so I have reported this behaviour internally for our product team’s consideration.