Peer support

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations: Import Jira Issues When importing Jira issues, switch between instances to show issues from the specific instance you’d like to import from.  New Jira Issue When creating a new Jira issue, switch between instances to create a new Jira issue in the selected instance.  JQL query sync When using the JQL query sync feature on a dynamic table, select an instance that the JQL corresponds to.

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is similar to Visio objects glued to Visio Guides.ButAs far as I can tell the whole of an LC object has to be inside the bounds of a container in order to be Magnetized. Is this true as it will ma

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?

Hi,we need to do a migration from Confluence Server to Confluence Cloud.To do this we would like to use Atlassian's Cloud Migration AssistantThe following is installed on the server: Lucidchart OnPerm for Confluence (v.1.19.3).I have a few questions about the migration:1) Do I need to install the Cloud side plugin before performing the migration?2) Are diagrams brought in automatically or do pages need to be migrated by hand?3) Is there a way to know the pages where these diagrams are present?Thank you 

When I try to import items from Monday.com through Lucid and select ‘Authorize’ the following error page appears:{"error":"invalid_scope","error_description":"Invalid scope param"}Is this a Lucid issue or a Monday.com issue?

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contained in  "Lucidchart for Teams" and "Lucidspark for Teams” apps.To prevent losing data before switching over to the “Lucidchart for Teams” and “Lucidspark for Teams” apps, a Microsoft Teams admin needs to follow these steps:Enable "Lucidchart for Teams" and "Lucidspark for Teams" apps to your Team's Tenant App catalog. The steps to do so are outlined in our Integrate Lucid with Microsoft Teams help center article. Make sure to transfer any account settings to the new apps. Notify your users that tabs added using the "Support Pack for Lucidch

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

Cannot reorder formula icons in LucidChart. So, I made icons to count how many tickets are in a frame and to sum up the story points. I want them to appear in the same (top left) location, one after the other. Always the newest icon (2) appears first (before 1). It looks like I should be able to change the order with the drag and drop in the wand dialog but it never works.(2)(1)

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

Hi all,Could anyone recommend any specific template(s) to use for creating a theory of change diagram. Thanks.

Since a recent update in LucidChart, when you select a layer on top of the page, the components of that layer all get some transparency, while it used to be only the components outside of the selected layer.It was very useful to highlight all the components of the selected layer to quickly identify which ones are part of the layer, which ones are not. Now they all look the same, it’s hard to distinguish. Is it an expected behavior of the update or just a bug ? I’d really like to go back to the previous behavior. Thanks 

i work in this project, so can someone help me to create class diagram for this project 

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it? 

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens

I want to be able to check my spelling and grammar so that I don't have to go through and carefully read over everything I type just to make sure I didn't make any typos. This feature would be really helpful. 

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab. 

We have a new team member who has been granted a license for LucidChart.  Another team member is trying to share a chart with the new team member, and the new team member is not able to receive the shared chart.

I've just tried sharing a Lucid Spark with a Google Group but it doesn't work.... It lets you add people individually and create a new Team but this would kind of defeat the purpose of a Google Group in that you would effectively have 2 groups to update when people join or leave. Does anyone know a way round this? Thanks