Hi @Osaro, 

Thank you for your post! Have you embedded the Lucid document by following these directions? 

If yes, can you verify that the embedded document is set to the rich viewer?

Hi Kelsey thankyou for your reply, and yes rich viewer is selected. For me as an admin it is still not interactive. is the viewers experience different?

Hi @Osaro, 

Thank you for the reply! I looked into the issue further, and found that that embedded Org Charts from Lucidchart do not contain the collapse feature found in the product. This is the case with all embedded Lucid documents. 

We’re very interested in your feedback and committed to continually improving our products. I’ve  converted this post to an idea so that it’s visible to others within the Product Feedback section of the community - from here, they can upvote it and add details of their own.

For more information on how Lucid manages feedback via this community, take a look at this post.