Peer Support

We have are using a shape in are diagrams which has me a bit puzzled. The shape looks like soand for us, it’s documenting entry into a queue. However, I have no idea where this shape comes from in terms of the source shape repository. It kind of looks like a “predefined process” from the Flowchart shapes, this having a horizontal bar through it. What I can say is the following:The elements “Queue” and “CC_Q” are directly double-clickable and modifiable as normal text It is not a container as the text elements move with the shape overall and are not selectable to move independently of the shape (or even within the shape) It is not a set of shape elements grouped together as double-clicking does not go into a group edit modeHow can I find out what exactly this shape is? It could be a custom shape, but I’m lacking context to determine if it is.

This topic (https://community.lucid.co/topic/show?tid=5960&fid=3), aside from the title, doesn’t capture truly what is needed. Problem: Lucid Cards have a predefined schema. Yes, one can link to external sources, and some of the schema comes across. I tried G’Sheets and S’sheets. Both partially work but fall short on refresh capabilities and rich column types (non text). Requirement: However, I’d like a way to change the default schema. For example, I like drop-downs like priority (high, medium, low), feasibility, value, effort, etc. Can this be done within Lucid?  

Hi LucidChart Support team,I am with the IT support team at Handshake, and I am reaching out to see if our current plan with you guys offers SSO or do we need to upgrade our enterprise License? Another Question: Does you guys support SCIM integration as well.  

How can I remove an account folder within the Salesforce folder? I am unable to delete, rename, duplicate,  or move any of the account folders. The folder was created through pressing the “Lucidchart Folder” option in Salesforce. The newly created account folder got sorted into the salesforce folder and cannot be moved to the trash. How can I fix this?

When I select “Select-Shapes with Same Shape Type” it selects both the Circle Shape - called “Monitor”  and the Triangle shape I as designated as “ Virtual Wall” Not sure what I’m doing wrong? Or is this a bug? FYI..these are in the same layer.   

Bonjour,L’outil texte “T” ne permet pas de retour a la ligne depuis quelque temps.Auriez vous une solution ?Merci

In the text alignment options, only 3 are available: left, right and centre. Please add the justify as well as it helps paragraphs look nicer.

Hello, one of our users who has the Lucid chart account is trying to add Add-ins in PowerPoint. After adding the add-ins, he is getting the error message below.   

I’m having some kind of weird behavior where text just wraps on top of itself. How do I stop this behavior so that it just displays text normally? I can’t imagine this is a feature anyone would actually want, so it seems like a bug? The text on the left should say “E-mail/Slack Notifications”. The text in the sticky is just random typing on the keyboard.  I’ve tried restarting my browser and testing in a copy of the document. It reoccurs in both scenarios. it doesn’t happen if I create a new doc though. I’ve tried messing with font size and making sure it’s set to auto but none of that seems to help either.

please see image.. There are 2 large sidebars taking a significant amount of space.. I'd like to hide them enitrely as I don't use them..  

I can integrate the charts into our confluence but it seems that the document status isn't displayed in Confluence. Is there any way of adding the documents status to the lucidchart doc or displaying it in Confluence? It will be super useful to know whether the document we review in Confluence is a draft or has been approved.  Thanks in advance  Iwona

Hi.I’m trying unsuccessfully to register for today’s (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid. When I follow the email link I get a page with webinar info but no registration process. Any ideas? Thanks

Título Central: "La Dignidad Humana"Definición:"La dignidad humana es el valor inherente y el respeto que todas las personas merecen simplemente por ser humanas."Subtemas Principales:Importancia:Es esencial en nuestras vidas.Se manifiesta en la vida cotidiana:RespetoIgualdadTrato justoRelación con los Derechos Humanos:La dignidad humana es la base de los derechos humanos.Derechos fundamentales que protegen la dignidad:Derecho a la vidaLibertad, entre otrosAmenazas a la Dignidad Humana:Ejemplos de vulneración de la dignidad:DiscriminaciónViolencia, etc.Cómo Promoverla:Acciones cotidianas para respetar y proteger la dignidad:Trato respetuosoIgualdad de tratoImportancia de la educación en dignidad desde temprana edadEjemplos Visuales:Balanza de justiciaPersonas de diferentes culturas abrazándoseOtros íconos representativosConclusión:"La dignidad humana es fundamental para construir una sociedad justa y equitativa, y todos debemos protegerla y promoverla en nuestras vidas diarias."

I. Pycnometer/Volumetric Flask Calibration1. Clean and dry the pycnometer.2. Fill the bottle with distilled water up to the meniscus of the calibration mark of the bottle.3. Dry the outside of the bottle and the inside of the neck above the calibration mark.4. Weigh the bottle with water to 0.01 grams.5. Read and record the water temperature to 0.01°C, with the thermometer inserted to a fixed depth.6. Heat the bottle with water slightly in a water bath. Repeat steps 3 to 5 each time removing enough water to bring the meniscus down to the calibration mark. The temperature must be in a range between 20°C to 40°C.7. Draw the calibration curve by plotting temperature against weight. II. Determination of Specific GravityThe sample may be tested at its natural water content or be oven dried. Its weigh on an oven – dry basis shall be at least 25 grams. Clay samples shall be dispersed in distilled water before testing with the use of special dispersing apparatus. If the soil is cohesive, it sh

I can see posts from 2 years ago showing the ability to create timelines with intervals of minutes / hours. but this functionality seems to have been removed or is at least very difficult to find.Is there a way to do this, or could this feature be re-enabled?

Hi,I am trying to format my  org chart so that all people at one level are connected to the lower level.I can’t  seem to make it workIe;Max  -  Tom  -  SamDave - BillOperations

I can’t find the Generate Ideas button in Lucid Spark (on the main menu nor in the more tools section). Does it need a special type of account?

I was reading up on the topic of deactivating a user in Lucid using SCIM and what happens to their data.The user management faq writes:Delicense a user  The account owner or admin on an Enterprise account can delicense a user and reassign their license to another user. The delicensed user will remain on the account as a limited-access user.  To get more info I navigated to the link that was provided, but that speak about ‘another user’ who/how/what if not? Delicense a userTo convert an existing user on your Enterprise account into a limited-access user, you need to delicense them. During this process, their documents will be transferred to another licensed user on the account. So, what happens to the data of a user when it is deacticated using SCIM?

I am an individual user and have no need for the use of Lucidspark. How do I change my subscription from bundle suit to only Lucid chart.

The document tabs are missing in all my folders when using Google Chrome browser. The tabs are visible when using Microsoft Edge.  

I’m currently trying to enable the Lucid integration with Asana so I can add Lucid specific hyperlinks to the Asana task and am stuck on the screen below.  I’m logged into both Asana and Lucid.Thanks for the support.  

I had created a UML sequence diagram with markup in the “API Sequence” within my Reports Distribution document and it disappeared.  I looked through several revisions of the document and don’t see it any of them so I suspect something got messed up behind the scenes where it lost reference to the markup?  Can you help me get it back?

Why do we see Teams Folders when we do not have the Enterprise Account, we only have a Team account?  Can I get rid of it as it is very confusing and do not want to see a feature we cannot use.

Is there a way to display a text badge using Conditionnal formatting on a line ? What I’m trying to achieve is to display a text badge on a line when the line contains a specific property  in the Shape data. Then, using an Action with Conditionnal formating on a other shape, I would be able to toggle on and off the rule to display or hide the text badge. This behavior works well with pretty much any shape, except lines.  Thank you.