Peer Support

When I try to import items from Monday.com through Lucid and select ‘Authorize’ the following error page appears:{"error":"invalid_scope","error_description":"Invalid scope param"}Is this a Lucid issue or a Monday.com issue?

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contain

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

Hi all,Could anyone recommend any specific template(s) to use for creating a theory of change diagram. Thanks.

Since a recent update in LucidChart, when you select a layer on top of the page, the components of that layer all get some transparency, while it used to be only the components outside of the selected layer.It was very useful to highlight all the components of the selected layer to quickly identify which ones are part of the layer, which ones are not. Now they all look the same, it’s hard to distinguish. Is it an expected behavior of the update or just a bug ? I’d really like to go back to the previous behavior. Thanks 

i work in this project, so can someone help me to create class diagram for this project 

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it? 

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens

I want to be able to check my spelling and grammar so that I don't have to go through and carefully read over everything I type just to make sure I didn't make any typos. This feature would be really helpful. 

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab. 

We have a new team member who has been granted a license for LucidChart.  Another team member is trying to share a chart with the new team member, and the new team member is not able to receive the shared chart.

I've just tried sharing a Lucid Spark with a Google Group but it doesn't work.... It lets you add people individually and create a new Team but this would kind of defeat the purpose of a Google Group in that you would effectively have 2 groups to update when people join or leave. Does anyone know a way round this? Thanks

I tried to follow this process to make a link that works w/o login:https://help.lucid.co/hc/en-us/articles/13592910415380-Guest-Collaborators-in-LucidHowever, it still says ‘Log-in’ required on the page where I make the link, and opening the link asks me to login.Thanks

Hello everyone. I am unable to get clear print of the flowchart as my flowcharts are a bit complex and is in one line only. Want to make it shorter by converting it in 2-3 lines but unable to do it. Please provide a way so that i can take a clear print of flowchart. Thank you

Hello Team,I have a 5-lane pool.  I want to adjust both the height and width of the lanes...either individually or all at once.  I don’t want to drag to adjust the size.  I want the ability to input H x W  values--something like 2” x 10”.  How do I make this happen?Thanks in advance,Kevin

Hi, I made an account with my university email adress, but didn’t get asked if I’m teacher or student, after the first login. Also a lot of charts are still not avaiable, so seams as I have still the free account instead of student account.

Please help!! I've created an org chart for my organization however once I download the PDF the sizing is extremely small. I have to zoom in to 400% to read the information. How can I fix this? I have adjusted the content scale to as much as 100% on landscape and the font is still small once I print. How can I change this?

We are enterprise users, but any chart I create, I am unable to see or create any statuses.This is all we see, instead of Draft, Completed, Approved etc.  

How do I hide Entity  Attributes in an ERD.I have tables with 70+columns.  Including column detail makes the ERD unusable.

I want to create a template as a planner and sell it to my community. Every client should have a template planner that I designed, they should edit it according to their own needs but these edits should not change other people's templates or mine. I made a design with Lucid. Then I converted it to a template. I gave edit permission for the template. When the user I gave permission to edit, the main template is affected. Other people's templates should not be affected. How can I do this?