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Integrations error messages- "Access denied" to Jira and "Unable to display Monday.com content"

  • March 4, 2025
  • 5 replies
  • 40 views

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Hi, 

Currently I cannot see any of the integrations working within Roche network.

I have tried to connect to Monday or Jira but it does not work at the moment.

Is there any specific reason?

 

Thanks

 

Best answer by Kelsey Gaag

Hi ​@FIEROA

Thank you for the reply! If the cards integration is not connected, you will need to contact your account owner or admin to enable the card integration for your account. 

 

Comments

Kelsey Gaag
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  • Lucidite
  • March 4, 2025

Hi ​@FIEROA

Thanks for posting in the community! Can you give more details about the error you are seeing? Is this with Lucidcards? Can you provide a screenshot of the issue?


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  • Author
  • March 5, 2025

Sure,

 

For Monday im getting the following page:

For Jira this:

 


Kelsey Gaag
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  • Lucidite
  • March 5, 2025

Hi ​@FIEROA

Thank you for providing those screenshots! Are the cards integrations still connected in the marketplace? Does the issue still occur in an incognito window?

 


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  • Author
  • March 6, 2025

No this would be the first integration, there are no cards already connected.

 

No change in incognito mode.


Kelsey Gaag
Forum|alt.badge.img+16
  • Lucidite
  • Answer
  • March 6, 2025

Hi ​@FIEROA

Thank you for the reply! If the cards integration is not connected, you will need to contact your account owner or admin to enable the card integration for your account.