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Integrations error messages- "Access denied" to Jira and "Unable to display Monday.com content"

Forum|Forum|1 year ago
March 4, 2025
5 replies
78 views

Hi,

Currently I cannot see any of the integrations working within Roche network.

I have tried to connect to Monday or Jira but it does not work at the moment.

Is there any specific reason?

Thanks

Best answer by Kelsey Gaag

Hi @FIEROA,

Thank you for the reply! If the cards integration is not connected, you will need to contact your account owner or admin to enable the card integration for your account.

Kelsey Gaag

Lucidite

Hi @FIEROA,

Thanks for posting in the community! Can you give more details about the error you are seeing? Is this with Lucidcards? Can you provide a screenshot of the issue?

F

FIEROAAuthor

Sure,

For Monday im getting the following page:

For Jira this:

Kelsey Gaag

Lucidite

Hi @FIEROA,

Thank you for providing those screenshots! Are the cards integrations still connected in the marketplace? Does the issue still occur in an incognito window?

F

FIEROAAuthor

No this would be the first integration, there are no cards already connected.

No change in incognito mode.

Kelsey GaagAnswer

Lucidite

Hi @FIEROA,

Thank you for the reply! If the cards integration is not connected, you will need to contact your account owner or admin to enable the card integration for your account.

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