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Ownership Of Documents After Converting from Licensed to View-Only

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When converting a user from licensed to view-only, does ownership of that user’s documents need to be transferred to a licensed user or can they keep the documents and just have view-only access to them?

LanceAnswer

Lucid Legend Level 6

Hi Jocelene,

I’m pulling this answer from this post:

“When you remove these user’s licenses, you will be asked to transfer their documents to another user or delete them. Limited Access users can view and download docs, but these documents will need to be re-shared with them if they are transferred during the license removal process.”

Let me know if you have questions!

Lance

Answer

Lucid Legend Level 6

Hi Jocelene,

I’m pulling this answer from this post:

“When you remove these user’s licenses, you will be asked to transfer their documents to another user or delete them. Limited Access users can view and download docs, but these documents will need to be re-shared with them if they are transferred during the license removal process.”

Let me know if you have questions!

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J

JoceleneAuthor

Perfect. Thanks, Lance!

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R

raphael

Hello,
This is not working for me.
I removed a license and the content is still there.
I wanted to confirm it is normal.

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Eric R

Lucid support team

@raphael Thanks for your comment! I have created a one on one email troubleshooting ticket, as investigating this requires some sensitive information. I have already reached out via that ticket with next steps.

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