Peer Support

Your Getting Started video shows how you can pull out from the side of an object to create connecting arrows. When I do it I get lines with no arrow heads. How do I change it so it makes arrows? I don't want to select arrows and drop them in - I want to be able to pull them out as connectors. Thanks!

I’m working on an org chart and couldn’t work out why I couldn’t do conditional formatting based on the “Tier” or show the number of direct reports: the options aren’t there. I looked at an old chart and in the data panel there is a section called “Inherited from org chart” which the current one doesn’t have. Is there any way to get this back?Old chart data panelNew chart data panel 

Hello,I want all non-straight lines to have sharp, right-angles.  How do I keep Lucid from rounding my lines? I want all non-rounded shapes to have sharp, right-angles.  How do I keep Lucid from rounding my shapes (squares, rectangles, etc.)?Thank you!Kevin  

Why are the line sizes in Lucid Chart limited from 1-10? Would be nice to have a more flexible functionality, either without limit or at least up to 100.

Hi is there a way to split a swim lane in Lucid Chart so I can have 2 sections with headers in one lane?

Hi! I struggle with import of a diagram to ppt. I can save the file as a pdf or an image and then insert it. If I follow several tutorials I found on Youtube, I click on "add-in" in ppt, I can select Lucid Software; I click on my document, and then just the work-page of lucid chart opens in ppt, but I can not get only the diagram to ppt. But I would like to build it up with an animation, so that I show the diagram only step by step to the audience. Any help would be hiiiighly appreciated

Hi,  I am trying to add information from the advanced options of BPMN 2.0 shapes to custom shape data via a formula. Any idea which function to use for that? Thanks!

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Can we make characters in a text box evenly distributed? It seems like there are only left, middle/center, and right anchoring options...

Hello,  I change from personal licence to Team Licence on Lucid chart, but I am the owner of the team and cannot crear or move some document to the team folder (even i cannot crear a folder inside)  The option is on gray, some one know to make that available ?    Best Regards

Hey, We’re considering adding the sharepoint addon to be able to embed charts on sharepoint sites.I would like some clarification on how permissions are handled:When adding a diagram to a site, you’re asked to “Connect Lucid Account”. When you do this, and “Grant Access”, is that connection made with the account making the connection? Or is it granted “as the organisation”? What permission does the connection have, i.e which documents will they be able to embed? Is this based on the person editing the sharepoint site, or the person making the connection? Does this connection apply to all Sharepoint sites, or do you have to repeat it for each new site that wants to use this feature?Thank you!​​​​​​ 

I set the “Default shape” of my org chart to a 4px blue line, rounded corners. Now every shape I make, including a text box, or things pasted from another tab, have the blue line around them. If I click on an object, it shows up as having no border though. How can I get it back to normal? 

How can I get a list of integrations connected to our Enterprise Account?Additionally, how can I BLOCK users from making connections?How can I DISCONNECT any unwanted connections?

Hi! I am trying to migrate a board from Miro to LucidSpark. I followed all of the instructions in this article  Migrating from Miro to Lucidspark| Lucidspark (exported as a Vector PDF) but only a very small portion of the board has migrated. Any ideas as to why? Or how to fix this? Thanks.

Since the last update (January 2025),  is anyone else experiencing problems with multiple blue nodes on connecting lines behaving irratically? I can’t seem to draw straightforward connectors between shapes on the same layer (resembling an org chart) without the lines going all over the place when I try to modify them.It was absolutely fine 2-days ago.Is this a bug? 

I only noticed this today, never used to come up, but it looks like Lucid is stopping me from moving an angled arrow too close to a box that it comes out of. In this screenshot, I am unable to drag the line that goes down-and-to-the-right so the vertical part of the line is any closer to the box on the left, which it stems from. It’s incredibly annoying and is happening inconsistently.There are other boxes in my lucid that doesn’t exhibit this behavior:There seem to be no rhyme or reason why the line on the blue box can’t match the shape of the line on the purple box. they’re both 50px from their neighbor-to-the-right, but the blue box-line just refuses to play ball. And it’s breaking my heart.

When adjusting connector lines between connected objects there is now some sort of default limit to how close that line can come to the connector head. Once that limit is reached the connector line behavior is unpredictable and undesirable. This seems like a newly introduced behavior that is different than what has existed before.I have attached a gif, with an example document located here: (link) 

I have an org chart I’ve spent a bit of time formatting. I want to create another version of it with different reporting lines, so I duplicated my manager ID column in Excel and changed what I needed to. My original plan was to just duplicate the existing page, relink the data but change the manager ID to the new column. Updating the data doesn’t give me that option though, and importing it from scratch doesn’t keep any of the manual formatting I’ve done. Is there a way to change the column it uses when it refreshes data?

Hi there, I have a pretty old that I haven’t used in ages. A client sent me a lucid chart to view so that got me back in. I wanted to see what kind of plan i had, but in my account, it just says I should “Reach out to my account admins etc etc...” with a link for contact list. When I click that link it just shows MY email address… the same one that I use for my account. (screenshot attached). So I’M the account admin I guess. However, I don’t see anyplace in the account that leads me to the admin panel referenced in the help area. Any thoughts on how I can see / change my current plan? 

TeamI am trying to apply a single picture to a shape.  Ultimately I want to duplicate this about 50 times.  Can I insert a .jpg or .png on a single shape?  If so how?Thank youJon

Recently, I noticed when I save documents that they are not shown with the name I give the but remain as Blank Document.And other documents I create are missing entirely when I try to find them later.Is there a Support function at Lucid that can help?

In den vorhandenen Boards sind Schriftarten verschwunden bzw. nur noch ausgegraut. Dadurch sind Umlaute nicht mehr abbildbar bzw. werden durch andere Zeichen ersetzt.Liegt hier ein genereller Fehler vor? 

Hii!👋🏻 I am a new user to Lucidchart and I’m hoping that this is just me being dumb and not looking in the right place. I have created a workflow based around a bunch of “if” questions. So if value = A move on to step 2. If value = B move on to step 3. The flow itself is quite large and could be overwhelming and inefficient if shared in it’s entirety thus resulting in a tool that is not used. I am looking for a way to create an interactive flow chart so it only shows the viewer the question and follow up steps depending on the option they selected rather than the whole flowchart. Ideally one they can click through. For context it’s being used to introduce a new process that will streamline our triaging process so they have a lot of data they need to weed through very quickly and each bit of information can lead to a different action.  

Hello, I apologize for such an urgent request, but our team can’t access some of our boards. We urgently need to work on them. Thank you

How do I move an individual box from one tab to another.  The org chart comes out by 'department' but I want to adjust by manager. I tried to drag and drop and copy and paste but neither worked. Thank you