@Link 

At this stage, I would like to gather more data. What type of computer are you using and what type of browser are you using?

Amanda

Hi @Link, thanks for your post! 

Could you try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

Additionally, could you try opening the Lucid App in an incognito Chrome browser? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.

Please let me know if this works, I'm happy to help! 

I am having the same problem.

I can access the data online if icognito, but not regular mode.

Yeah, I’ve noticed that too the charts just don’t sync properly online, which can be really frustrating. It's like expecting your storage to be organized but finding a mess instead. That’s why I love how custom shoe boxes bring both order and style to a space. Hopefully, the devs fix the sync issue soon!

Hi ​@Mark N​​​​​, if your issue is no longer occurring with an incognito window, this means that it was likely caused by cookie or browser extension interference. Can you please try clearing your cache and cookies in a regular browsing session and try again? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.

Please let me know if neither of these help!

Thanks Leianne, clearing cache/cookies worked.  I was afraid that might delete my offline copy, but all is good.

Thanks for the update, ​@Mark N! Glad to hear that clearing cache/cookies helped resolve the issue. Please let us know if you have any questions - we are happy to help!