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Suggested labels don't load in Lucid when creating Jira tickets

  • July 16, 2025
  • 4 replies
  • 28 views

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When creating Jira tickets through Jira we set Labels that we then use for filtering, on the label field we are able to start writing and different options appears.

When converting sticky notes/lucid cards into Jira tickets we are not able to get the suggestions to choose from.


This is from Jira, with suggestions
 

 

 

This is on Lucid without suggestions

 

It seems that the labels are not being loaded correctly from Jira

Best answer by Zuzia S

Hi ​@matias.raimondo, thanks for your post and thank you ​@Humas1985 for chiming in!

Indeed, Lucid doesn’t currently import label values from Jira, but we’re very interested in your feedback and committed to continually improving our products. Please feel free to create an idea and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post: 

Cheers!

Comments

Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • July 17, 2025

Hi ​@matias.raimondo 

This is a known limitation of the current Lucid Jira integration, not a misconfiguration.

  • Similar limitations exist for other fields like Epic Link, which may not behave as expected depending on the context or integration permissions.
  • Jira fields may not behave identically in Lucid, which can limit interactivity and autocomplete capabilities

To learn more - Field not included in the "Selected fields" for Jira integration | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Forum|alt.badge.img+2

Hello ​@Humas1985 thank you for your reply, do you know if it is intended to do this integration?

Thank you


Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • July 17, 2025

Currently, things do not support loading or suggesting existing Jira labels when creating tickets, so this is intended behavior at this time.

Regards


Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • Answer
  • July 28, 2025

Hi ​@matias.raimondo, thanks for your post and thank you ​@Humas1985 for chiming in!

Indeed, Lucid doesn’t currently import label values from Jira, but we’re very interested in your feedback and committed to continually improving our products. Please feel free to create an idea and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post: 

Cheers!