Peer Support

I just need to make a simple organizational chart, and I only have two values. Why does it make me have required employee information. Can an organizational chart only be for employees? I don’t understand how to change this. 

On a macbook (15.3.2), I use 2 fingers (together) on trackpad to move around the canvas.  2 fingers in a spreading motion zooms in/out.  When I keep my fingers very close, it still registers as zooming and is extremely sensitive causing my to loose my spot. Is there a way to disable zooming via trackpad? This would improve navigation, and then I would use command+ or command- solely for zooming.

Hello,I would like to know if it is possible with the Jira card integration on lucidSpark to show not only the name of the jira ticket but also the description or a summary on the card itself. Currently what shows on the card is the name of the ticket/priority/assignee and ticket number. It would be really helpful to see a summary under the jira ticket card.  For instance like this but this would come from the description field from JIRA or another custom field for instance. Not sure whether it is possible, otherwise it is an idea to improve as currently it is somehow limited to understand sometimes what the jira card is about without a description or summary 

As of March 15, 2024, Lucid’s ClickUp and Trello integrations are being deprecated due to low usage. To learn more about alternative project management solutions, check out the Available Lucid Cards integrations section of our Lucid Cards help center article.If you have any questions, let us know in the comments below. 

I am unable to display public or private IPs for virtual machines in my Azure import. I see where it collected the data under metadata but the variables seem to be empty?  

With multiple conditional formatting rules using custom formatting, I am unable to apply text formatting to more than one rule. However, I found a workaround: first, set the formatting to a predefined style, then switch back to custom formatting.

how to ensure the org chart fills up the entire org chart page? as you can see my org chart cant fill up the page when i tried to export it to pdf 

Hello,  My name is Jordan. I recently had a free trial with lucidscale in order to automate some json files into diagrams for my team’s project. Used the AWS model and uploaded the json file that was in our aws account.  I work for a government contracting company and am on a project for one of the Air Force Software factories so some of the file was redacted to appear differently in lucidscale for security purposes. Mainly the account ID and some urls. My government lead gave us the green light to work out a payments/accounts for lucidscale but more on the lucid Gov side. The Automating diagrams feature is impressive and we are looking to having an account or to so we can utilize it whenever we desire. Anyway, When I went to upload the json in lucidscale the diagrams automated. However, One key component, and elastic load balancer was missing from the infrastructure diagram once it was done automating. That is a pretty important resource th

I have set up four custom tags in Lucid Chart/Spark and tagged c. 50 shapes with these. I copied the shapes into a breakout board yesterday and the tags appeared correctly. I then grouped these into different containers. Today all of the shapes are showing in the board in the containers but the tags have gone. The tags are still on the original shapes in the Lucid Chart/Spark, but I want them in the breakout board too. I am working between Lucid Chart and Spark on the main document.

My LucidChart menu looks like this. I am not using LucidSparkThere are no options for colors, styles, etc.The training video shows this menu and it is for LucidChart liie I have.How do I get to see this?

Hi,I’m trying to share a chart with my clients, but when I send them the link, it says a Lucidchart login is required to view it. Is there any way to share my chart without them needing to create an account or log in?Thanks for your help!Best regards,Matt

While working with my Org Chart, sometimes the reporting lines and shape borders are clearly dark and visible, at other times they are barely visible at all.  No changed settings. No clear relationship to any action I am taking.How do I get the lines and borders to remain dark and visible?

Hi Team, I am trying to create a yearly roadmap with quarterly view in the available timeline template, but I guess dynamic table doesn’t allow for yearly view. Is that correct? I have created this in a simple table but would be nice to have in a timeline template as well. Please let me know. Thanks.   

I have a bunch of folders in my personal My Documents. I’d like to move those over to a Team, but it says I’m unable to move.There doesn’t seem to be an easy way to select multiple LucidCharts and move them in bulk. Is there an easy way to move all LucidCharts in one go? Thanks!

I added a cross-account role using the cf template for 10+ AWS accounts, all part of the same organization. The roles are correct and they are verified when adding the credentials to lucid. Problem starts when doing the import process, it gives me an error telling me it had trouble importing/updating the data from the datasets.  Starting checking and the only different thing (I’ve done this process many time) I can see is this:The scope, before, always used to say “account” in the scope section, but now all of these new credentials say “organization” in the scope section. Anyone know why this happens, and how to fix it?The stack was successfully created in all accounts.  All the roles have the necessary trust policy and policies, including readonlyaccess.  The credentials creation process in lucid goes ok but it’s the importing process that fails.  The only different thing with past imports is the last detail mentioned, the “scope

Hi All  I am looking to create a visually appealing org chart for our client. I liked the circular org chart example provided below. However this layout and shaping is not built into the Org Chart templates that are made available for imported data. I am rather confined to "matrix" looking charts that are stretched short and wide. When you try to convert an org chart template into anything resembling the circular template provided below there is not even an option you are rather provided different iterations of the plain "matrixed" templates. If anyone has worked through this before please advise. Thanks!

One of the Lucid users I work with has had the owner of a LucidChart they’re working on changed to “S-LUCIDREPOSITORY-P”. How do we get him back ownership of his document? 

My new trial LucidScale account, has two users, an account owner with Creator and a standard user with Explorer.I’d like to own the account, but have my standard user be the primary user and creator.However I cannot re-assign these roles in my account through the UI at least. Is there another way to accomplish this?

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

Do you have a printable white paper or an overview of Lucid? We have an upcoming faculty development day, and I’d like to provide a handout to encourage instructors to integrate Lucid into their classrooms.

How do I add more than three color anchors to a linear fill color for a shape? I have found how to remove an anchor point, but I can’t find any way to add one. In the example shown here, I want to be able to adjust the width of the central green region.

Subject:Hi,I just created a new chart and wanted to make a copy of it, but when I go to “File,” most of the options—including “Make a copy”—are greyed out and unclickable.Could you help me understand why this is happening and how I can duplicate my chart?Thanks in advance!Best,Matt 

Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt. 

Lucid makes a bunch of assumptions that get in the way of using the product. One of the most annoying things when using Lucid to sketch mid fidelity prototypes is how it adds a border radius to everything. BUT WHY?!Other weird things include how you assume all text in shapes should be vertically and horizontally centred, or how when a outline option is chosen, it is immediately forgotten when the next shape is used.

Lucid has released a new feature called assisted layout, which automatically aligns objects for a clean, structured workspace by snapping items into a grid pattern and adjusting container size as you add content. Check out our Use assisted layout to organize content in Lucid article from the Lucid Help Center to learn how assisted layout can optimize the appearance and organization of your Lucid document. Have feedback about this feature? Leave a comment here!