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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5835 Topics
Y
yianni
asked in Product Questions
add custom connection points for lines to shapes

hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC

6
Micah
5 months ago
R
rbresett
asked in Product Questions
Page Unresponsive When Dragging SVG File

I imported an SVG file.  When trying to drag the image from the shapes library to the draft document, I received an error message that the page was unresponsive and the I had to shutdown the application.  Any advice on a fix for this?

5
Kelsey Gaag
5 months ago
M
MrBud
asked in Product Questions
Structure Chart with correct arrows

Help friends!   I cannot find the correct chart here on Lucid which matches the requirements found on Wikipedia for “Structure Chart” (NOTE THE MEANINGFUL ARROWS).Structure chart - WikipediaIs it possibly named something else?

3
Flavia D
5 months ago
K
Kristie
asked in Product Questions
How to area select shapes that are surrounded by another shape.

How do I select and move a bunch of shapes within another shape?  Is there a way to select them without clicking on each one?  For example, how can I select the three red squares and not the outer boundary square? 

5
Leianne C
5 months ago
Kelsey W
Kelsey WLucidite
posted in Admin Questions
Alpha Canvas integration guide: Utilizing Lucidspark and Lucidchart within your LMS

Currently, this integration requires opting into the alpha test. Not all Canvas teacher and student users have access yet.Teacher and student flow:Students and teachers can embed Lucid documents for viewing by selecting Lucid from Canvas’s editor plugins within assignments, announcements, discussions, quizzes and syllabus, etc. 1 - Select the Lucid plugin2 - Login if you are not already logged in3 - Grant Lucid access to your account4 - Select the lucid document you wish to insert.5 - Review or update embed settings.6 - Select insert, and your Lucid document will be available to view, comment, or edit (depending on the embed settings selected previously).7 - Save and publish your Canvas page.8 - If you selected edit access settings, anyone with access to this Canvas page that is logged into Lucid can now make Lucid edits within Canvas. Below image shows a published assignment with edit access enabled. 9 - If you select view or comment access in the embed settings your document will not

1
Humas1985
Lucid Legend Level 4
5 months ago
F
Fabian L
asked in Product Questions
Scale does not match grid size and shape size

Hi,I have the feeling that I am facing a bug with the scale.I set the scale of walls in a floor plan to 1m=1cm, my document is set to centimeter, my grid is set to 1cm, and yet, the grid is displayed with 1.56cm Please see image below.What am I missing or is this some kind of bug? I hoped to be able to use the tool for scale-sensitive purposes with my team.  

1
Humas1985
Lucid Legend Level 4
5 months ago
D
dmartin
asked in Product Questions
App reg API permissions

What API permissions does the Azure App reg need? 

1
Humas1985
Lucid Legend Level 4
5 months ago
Z
Zubayr Abdullahi
asked in Product Questions
Privacy

Hello, I am inquiring about the privacy aspects of LucidCharts. If i share a link, woulc it direct a third-party user to the LucidChart that i am working on which has my account logged in? Would they have access to all my information (i.e password, billing information)?  Thanks,Zubayr

1
Humas1985
Lucid Legend Level 4
5 months ago
P
PBradster
asked in Product Questions
Unable to embed some weblinks in Lucidspark

Why am  I unable to embed some weblinks ? For some sites, lucidspark doesn’t seem to be able to create the nice embedded link with thumbnail with a description. And there doesn’t seem to be a easily manual alternative to create a similar object when this happens

1
Humas1985
Lucid Legend Level 4
5 months ago
Shaula Z
Shaula Z
asked in Product Questions
Can I embed a Lucidchart diagram in a DevOps wiki?

Hello trying to embed a lucidchart in a DevOps wiki... any ideas?

3
Abby S
5 months ago
Matthew D102
Matthew D102
asked in Product Questions
Azure Devops custom work item types

I'm trying to import existing work items into a Lucidspark--these work items use a custom work item type for us to track Retrospective Action items. It doesn't seem that the query for work items returns anything that isn't a built-in work item type. Can you confirm this is the case or if there's something I might be doing incorrectly? As a side note it would be great if the search tool on the import work item component allowed for searching by ID. 

2
Abby S
5 months ago
furbacherova
furbacherova
asked in Product Questions
Hide items during retrospective in Lucidspark

HelloI would like to ask you how can I set notes in retrospective bord of lucid spark invisible for other users. I mean invisibling them during the time that users put their own ideas. 

2
Abby S
5 months ago
David R103
David R103
asked in Product Questions
Using Formulas with smart containers for sprint planning

I am creating a quarterly plan document that tracks work items by Sprint.  The plan is using Smart Containers and each work item contains an ID Name and Plan Estimate points.  For each Sprint I want to SUM the total number of Plan Estimate points and show it in the header of the document.  I'm having difficulty getting this to work and can someone help?  Thanks.

3
Abby S
5 months ago
J
jackiebeiter
asked in Product Questions
Cannot update dates on the Timeline Templates

I am attempting to update the dates on the Project timeline template (this occurred on a similar one with the same component) and when I try to do so, either I cannot select anything at all (Month) or when I do make changes, they do not update (weeks, sprints, days).I have attempted the basic troubleshooting steps, turned off WebGL, opened in an incognito window, cleared cache and cookies.The browser I am using (Chrome) doesn’t have any extensions and I am not using any plugins.  

3
Abby S
5 months ago
Steve M104
Steve M104
asked in Product Questions
Auto Generate Portfolio Style Org Chart for levels of tasks from data set in Lucidchart

If I build multiple subtasks in a  hierarchy in a dataset and build an org chart that has the columns map to each level of hierarchy (Portfolio Program Initiative) in the chart can I click a button to have the chart fill out with the data from the dataset?  My hierarchy  Portfolio = TractorsProgram = Model T540 TractorInitiatives = Assemble TractorEpics = Install EngineTasks = Mount in TractorSubTasks = Insert Bolt in mount hole  

2
Abby S
5 months ago
mcourtn5
mcourtn5
asked in Product Questions
Jira matrix import - custom fields

In the jira integration allows the options to change columns - one of these is "custom" column - how do you use the epic in this column?

2
Abby S
5 months ago
C
Chris Jolly
asked in Product Questions
Azure DevOps import all related items

When importing backlog items from Azure DevOps, you need to search your item and then you can import it. Ideally when I have an Epic with underlying Features and underlying Stories, I want to import them all at once with connection lines between them so I can schematize/visualize the whole development of the Epic and all its relations.

4
Abby S
5 months ago
Ron K103
Ron K103
asked in Product Questions
Convert Sticky Note to Jira Issue greyed-out.

When I choose Convert to Card from a sticky note then select Jira Issue it creates the Jira Issue and creates a card in lucid and the issue in Jira but the card is greyed-out? Does anyone know how to fix this?

7
Abby S
5 months ago
K
kmikkels
asked in Product Questions
Summing Shape Fields in a Smart Container

I am using Smart Containers to build a yearly plan.  I have created sections for each quarter Q1, Q2 etc. Each Quarter contains the tasks for the Quarter and my view it for the entire year. I have a field called Story Points within each task .I would like to create a formula for the total points per Quarter.  I have tried =sum(descendants) but returns 0 .  I created the same formula at the Container level and it works. It sums for the entire board.  How can get a subtotal on each Quarterly section ?Any help apricated.

2
Abby S
5 months ago
Jim B101
Jim B101
asked in Product Questions
JIra and Lucidchart integration - dynamic updates and creating issues

We have a Lucid Chart link on our Jira tickets. I can easily add my drawing to the ticket. But the image is static and does not reflect changes. Is there a way to have edits show on the image in the Jira ticket.  This would be very useful.

4
Abby S
5 months ago
Audrey V
Audrey VLucidite
posted in Product Questions
How to design products using Lucidchart and Lucidspark (+ template)

Planning and designing products is a complex activity. Teams across the business need to align on everything from the product vision to the details of how teams will develop and deploy the features. You may already use Lucidchart for wireframing products—but with both Lucidchart and Lucidspark you can simplify other parts of the process like aggregating research brainstorming ideas and prioritizing features.  Lucidspark’s dynamic features allow you to ideate collaboratively gain consensus on key product decisions and plan just how to bring your designs to life. Planning products using the combination of Lucidchart and Lucidspark produces visual artifacts that improve transparency around decisions designs and plans. These visualizations serve as a single source of truth that all involved can reference.  How to use Lucidchart and Lucidspark to design and plan products: Step 1: Start in Lucidspark where you brainstorm features with your team. You may find it helpful to embed lin

1
Abby S
5 months ago
Swati R
Swati R
asked in Product Questions
User Story Cards template in Lucidspark

Is there a user story card template in Lucidchart similar to iObeya? A card that is clickable and has acceptance criteria and related details within

2
Abby S
5 months ago
Chris.BOLAM
Chris.BOLAM
asked in Product Questions
Embedding Lucid Cards in Tables & Creating User Story Maps

I love Lucid cards: they enable me to link visual objects to Jira or DevOps so my Lucid objects aren't just flat stickies. I also love the roadmap template in Lucid: I can drop flat stickies into a swimlane and the swimlane expands to accommodate the objects it contains. What I don't seem to be able to do is have Lucid cards behave in the same way which really limits my options if I'm trying to create a linked roadmap or user story map. Does anyone know how to snap Lucid cards to a swimlane in the timeline template or other table structure so I can create roadmaps and user story maps please?  

6
Abby S
5 months ago
H
Healthmark Scrum Master
asked in Product Questions
How to add story points ("Estimated_Points") to Lucid Card imported from Azure Devops?

We have a Lucidspark integration with Azure Devops (ADO). It works great to import stories from ADO, create ADO cards in Lucidspark, and sync them back and forth. How do I get the “Estimated_Points” field in ADO to display on a Lucid Card? The video showing the ADO/Lucidspark integration shows a “story points” field on Lucid Cards, but I don’t see it on *my* Lucid Cards - the only options seem to be “Priority” and “Assignee”. And the Dynamic Table offers “Estimate” as a pivot row/column, but there is no “Estimate” field in ADO (at least that I see). Help!

4
Abby S
5 months ago
Sascha K
Sascha K
asked in Product Questions
uncover post-it by mouse click for sprint planning poker in Lucidspark

Hi does anyone know a way to create post-its or similar items that are initially hidden and can then be "uncovered" by mouse click? I'm trying to do a planning poker for Scrum in Lucid and can't find a suitable template for it. Many thanks & greetingsSascha

2
Abby S
5 months ago
Lucid Software Inc. Supplemental Community Terms