Peer support

We would like to create the timeline line with no assignee. Can we use the card without the assignee icon? How to configuration?

Hello.  New user here.My company is in the process of moving from ProMapp to Lucid for all of our standard operating procedure documentation.  In ProMapp, our SOPs are texted based, like a Word document, with images being attached to some steps.  They are not chart or flow chart based.  This is an example of how our current SOPs are done in ProMapp: My question is, is it possible to set up SOPs in Lucid in a form similar to what we’re doing in ProMapp or are we going to have to move to chart based documents?  I’ve been doing a little research and so far it looks like we are going to have to convert to chart based documents but I may very well have missed something.  Thanks for any help.

Can I import a spreadsheet (or .csv) and have Lucid automatically generate a flow diagram to my specifications?The flow diagram demonstrates a simple journey - from start to finish. The flow diagram consists typically of between 60 and 90 individual steps. Each step can be connected to one or more other steps. e.g. step 1 could connect to step 2 and 3 The connections between steps can be primary or secondary and indicated with two line types: primary - solid, secondary - dotted. e.g. step 1 could connect to 2 as primary, using a solid line, and step 3 as secondary, using a dotted line. The data expressing what step is linked primarily and secondarily to which steps is held in a spreadsheet e.g. step, primary, secondary Step: Each row has the number of the step: 1, 2, 3, etc.

Hello,I'm looking to print a poster of a chart and would like to send it to a professional printing company. What is the best file format to use when exporting the chart to ensure high quality? I'm considering a size of either 10x10 or 10x3 inches—is that even possible?Thank you for your guidance!

Hi I have created a document which contains multiple pages. On each page I have a different diagram (and they are related to the other diagrams on the other pages).   I want to create a powerpoint presentation where I show on slide 1: page 1 of that document on slide 2: page 2 of that document...   I use the powerpoint integration ad-on on both slides; I select the page that I want to have displayed... But once I save the document and I re-open it to present it all slides show the first 'page' of the document... They don't stick to the page that I selected...   What am I doing wrong?   Rutger

This function has always been a bit erratic (often takes an excessively long time to extract). It has however usually worked eventually. Recent attempts have only extracted the first page of the pdf as a thumbnail. This is quite problematic for me as using pdf on the board is a large part of what I want to do. Any advice? It seems like a glitch that needs fixing.

Hello, I needed to update my SAML certificate for Lucid, and when I went to do that following instructions from documentation I am getting the error “There was an error adding the Identity Provider. Message: Your Identity Provider metadata contains an invalid X.509 certificate.” I believe I did everything correctly per documentation. Could I get some assistance/advice please? Thank you

I have auto-created an Org Chart for our company ~120 employees.  I’ve set the default Org Chart Style to the vertical orientation.  However, for certain managers with a lot of direct reports (like 15 or more), this makes the org chart SUPER tall, as the downlines each take up a line. So, I’d like to be able to mix/match the style so that I can click on a manager and assign a different style to their part of the chart.  Ideally, a stacked vertical orientation.  I’ve tried clicking on the manager, or selecting the manager and their downlines, but the Style prompt does not appear.  (It only appears when the whole chart is selected.) Other programs allow this - it’s absolutely critical to keep large companies org charts size manageable.  Can this be done?

Good morningIn my company, we are currently hesitant to grant permission for azure devops integrations due to some security concerns.Is there a way to prevent external access (share to anyone with the link) of documents with a devops integration?Having access to tickets with confidential information, or the ability to anonymously modify the contents of a ticket is a big concern and a blocker for adoption of this feature. 

HiI’m trying to achieve the following folder and permissions structure:A folder called Folder 1 has contents which can be viewed by specified users (let’s call them Group 1) Group 1can create documents and/or folders within Folder 1 Documents created in Folder 1 (or a subfolder of Folder 1) by a user in Group 1 (called User 1) can be viewed by other Group 1users, and User 1 can specify in the document sharing settings if other Group 1 users can edit the document.  Is this structure possible on an Enterprise account?ThanksKevin

I would like to obtain a document created through the Legacy API as a PNG image, but the following error occurred. Is the Legacy API still available? レスポンスを受信

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

I added the UML Sequence shape library, following this document: https://help.lucid.co/hc/en-us/articles/16262874090900-Create-a-sequence-diagram-with-UML-markup-in-Lucidchart Step 2 of this document shows the library and it has a text link to Use Markup as per this screen shot: In my environment this link is missing: Please advise

I’ve created a layer that insists on blocking out other layers, even if I drag it to the order that it should be at the back (I’ve tried both top and bottom and in between). Why?>

Hi, below steps executed,create a  Lucidchart document  add any shape select that shape and click on insert Problem statement: Hotspot button is disabled. Please help me here!!!

This is what I get when I share and Area Selection link.

Hi! I would like to embed my department’s org chart created in Lucid chart on our google site. I’ve tried both the embed function as well as published link. However, my teammates cannot seem to see the content. Any ideas on how to resolve this?

Hello! I’m trying to apply a conditional formatting rule (?) that will show Direct Reports numbers - but have this split into “Full Time” vs “Temp” employees.  I have figured out how to do just Direct Reports - but can’t figure out how to split into Full time vs Temp. Is this possible?? - Thanks in advance

Normally, when using ERD shapes, ERD Arrows are available for connecting ERD shapes. Today I created a new sheet and created several ERD shapes, but the ERD Arrows did NOT become availiable. I opened existing sheets that have ERD shapes with ERD Arrows in the diagram, but there again, ERD Arrows were not available from the menu.  Here’s a shot of the app: 

I could not find this on other posts. I have a set of tables spread across several different platforms (Google Sheets Smartsheet and others). Not in stand-alone database. I'll like to build an ERD for the system but will need to build the csv outside of a single query. What are the columns expected by the ERD csv import? Is there an example online somewhere? Thanks. Craig    

Hi There! Are you migrating to our Azure SCIM with Org Groups experience, or want some tips on how to best use Org Groups with SCIM? Here are a few of our recommended best practices to make this implementation seamless!If you are setting up or migrating to Azure Org Groups, please refer to the SCIM guide: Migrate Azure integration to Lucid organizational groups experience from our Help Center for a step-by-step configuration guide.Assigning users to groups and pushing updates: 

In a org chart that’s embedded via a public view-only link, the Find / Search dialog accepts keystrokes and successfully highlights matches in the canvas — but the characters you type do not appear inside the input box. Viewers therefore can’t see or edit their query once it’s entered. 

Hi, I am creating line diagrams but need to label each end of the lines. Is there a setting to add text to a line on each end without doing it manaully? Currently I am manually double clicking each end of the line and labeling the lines, which can be time consuming. Cheers  

our users UPN changes recently but the email remains the same. user lost access to his documents. how do I find those documents and transfer them to new UPN

Hello,I wanted the shape that I reference below but I wanted to:have line/arrow connection points be able to use data to manipulate the text.Creating a group; which is a circle on top of a rectangle gives me the ability to manipulate the text via the data feature. But groups don’t have line connection pointsDownloading the shape as an SVG allow me to have connection points but it doesn’t allow me to use data for the text