Peer Support

My organization is switching from Viso to Lucidchart. I tried the IOS app but it would never load the documents so when we had a training, they said that the app is not really ready and that I should use the browser.I am using edge browser which is required by our organization. The document opens ok, it’s a little buggy if you zoom in it reloads every time but it does work. The question I have is how to open the find function to search my document like the browser on my PC. There isn’t any menus to open for tools like that and the browser built in find and replace does not work at all.

My goal is to create custom shapes for a storyboard that will export to a csv file for further manipulation. I have not found out-of -the-box shapes that will export image data, so I’m trying to create a custom shape that will.I also need the images to be visible in shapes within lucidchart ,and easily input from files not urls.My attempts with the following code have failed to show images in a shape at instantiation and with data input.Is it possible to reach my goal? If so, what can be altered in this to make it work?{  "properties": [    {      "name": "ImageName",      "default": "clockwise-one-arrow.png",      "label": "Image name",      "type": "file"    }  ],  "images": {    "logo": {      "type": "file",      "path": "{{=@ImageName}}"    }  },  "style": {    "fill": {      "type": "image",      "ref": "logo"    }  },  "geometry": [    {      "type": "rect"    }  ]}

I am trying to add a PDF or JPG to a LucidChart, then crop the image to trim away unneeded parts. For some PDFs and images, any attempt to crop always scales the image down. I can’t figure out why.  For example, when I start moving the to crop from the left side in, the entire image starts moving to stay in scale. 

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf.  We use that link in our internal database.  This link allows sales, engineering, and technicians to access the most current version of a drawing.  Previously, that pdf link has always had page breaks that help delineate the pages.  As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page.  Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created.  Please let me know if there is something that I need to adjust in settings to help make this look correct.   

My texts use a greyed-out color when I use black, and when I choose a different color like blue, the color is lighter than the pallet; I can`t find a configuration to make it regular, like standard black, or bold black; the lighter colors make difficult for the people receiving the document read the text.  I have a paid account, bellow the example, the chosen color is black, but it is not black it is grey  

My LucidChart file won’t open. It’s a shared file, linked to a data set. I’ve tried opening it on another browser, or having a collaborator (with editor rights) open it, but we keep getting the following error message:  Anybody can help?

I cannot get rid of this arrows !They are n eveything  

Hello Lucid Community,I am encountering a problem with creating an interactive mind map in Lucidchart.Specifically, I need a smart mind map where nodes can be expanded or collapsed, and each node can have associated icons as well as additional information (such as external links, documents, video links with thumbnails, etc.). However, I am struggling to link these contents (icons) and supplementary information to the nodes so that they only appear when the node is expanded and move along with the node when it expand.Does anyone have a solution for this?

In this post, we will go through the Jira custom fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. If you’re interested in the available Jira system fields available for Lucid Cards in Lucidspark, including those available for Dynamic Tables, refer to our Supported system fields for Jira integrations in Lucidspark post. Check out the tables below for a breakdown of what is available under each category.Locked custom fieldsNote: The fields in the following table will be available in Lucidspark for Jira Cloud, Jira Data Center, and Jira Server, unless otherwise specified.Field Name create read

Re:    March 15 2020 11:13 Hi  I added an image to my chart and I want to resize it without maintaining width/height ratio. I tried to unlock the proportions in the "shape options" menu but it doesn't work as desired. If I try to resize the image it is cropped instead of changing proportions. Any idea on how I can solve the problem? Thanks Valentina --   3 years later and you still haven't added this V1.0 feature? How did this not get fixed 5 seconds after the OG post nm me a paying customer 3 years later still being asked to accept "yeah it doesn't do that" for such a crazy basic function of a even a crudge photo editing app.  Every other object in your platform can be reized opening.  This is bizarre. 

Hi, is it possible to use the embed function in Lucidcharts to embed my diagramm into a webpage, without having the icons with links above? For example no one should have the option to click on the lucid-icon in the top left to edit the document or to make it fullscreen. I dont find the option to remove these extras.Thank you.

Hello, Guys!I would like to create a formula to count tasks, gateways in BPMN 2.0 notation. How could I solve this?Thanks. 

I am wanting to make a fun diagram for my team and add a background to that diagram. What is the best way to add images in a background on a Lucidspark diagram?

I cant see the red node to quickly draw lines. Is there a setting I need to have checked? I have zoomed in and out and can not see them. I have “Line Connections” enabled. I am using Chrome. I have cleared cache and restarted the browser with no luck.

I have been trying to get help for the past 3 months and have been charged the 4th time.And I still can’t access to more than 3 documents. I have tried Microsoft, Google browsers but still get the same results. On the top right hand you can see that I am on an Individual Plan yet I get the message to upgrade. Is there any tech support? Please help.  Thank you. 

Hi, After setting up a start stop continue exercise template, it’s impossible for participants to create and add their own postits to the board. How can I fix this?Maxim

Can anyone tell me how old the Salesforce Templates are?  I want to make sure they are recent before I rely on them.  Cheers.

Hi     I have build an entity relationship diagram using lucid chart. The diagram is pretty huge .1 table is connected with many tables .Is there any way to highlight the tables which is connected to a particular table ? Please suggest.   Regards Neha 

Hi there,I’m an LED wall designer, and I’ve recently started using Lucid to create topology diagrams. My current goal is to flip a diagram while preserving the shapes and text values. This way, when I hand it off to the crew, they can easily reference it from both the front and back of the LED wall. Is this achievable?Thnx. 

Hello, I need to integrate Teams and LucidCharts, but they are on different accounts. Is it still possible?

Lucidscale is not currently updating changes to Tags on Azure.  Tags from the initial sync are there, but changes are not being reflected after refreshing the data source and updating the model.

How can I move Text labels in Lucidchart without them snapping to the grid? I need to place items in a specific location and I cant seem to move them without snapping. Even worst Each items snaps differently so items are impossible to line up.  

It would be very helpful to be able to add a link from one area of a Lucidchart document to another area within that same document. For example, if the document starts with a Table of Contents, you would be able to click on one of the topics and it would jump the user to that section of the document. 

Are there people or  instructors that can watch your screen and guide you as you try to construct something using LUCID chart?