Peer Support

When I’m working on LucidChart, I can zoom in and out beautifully and smoothly.  It is a great experience.  I do this in “trackpad mode” or “mouse mode” with the scroll wheel and maybe a Ctrl key.  But when I scroll up or down or right or left, it is NOT smooth.  It jumps a large number of pixels in whatever direction I’m trying to scroll. I have tried many things to fix this, including chrome://flags.I can drag the scrollbars and get some smoothness.  And when I’m scrolling web pages, the content scrolls smoothly.  Setup:  Ubuntu/KDE/Chrome/Logitech M705 I’m posting here because I feel like it’s looking like something LucidChart might be able to resolve.  

I don’t know what is going on but it is very concerning.I went to open one of my documents and to my horror it was mostly blank, except for a few elements! It appears as if only one type of elements are rendering now. I went through History thinking perhaps I deleted things by accident, but all of History has the same missing elements.I think this is a bug as I can still see the elements in the Documents previewDocuments Preview However, when I open the Document, most elements are gone!Open Document reveals most elements missing! Please help!

When I send a URL copy to a coworker can they use the Data linking portion?

If you're seeing the error message "SAML response missing required custom identifier." when trying to login, it means that our system isn't receiving a piece of information from your company's Identity Provider (IdP) that it needs to uniquely identify you. Here are the common reasons for this error and how to troubleshoot it:1. Mismatched or missing Entity ID:What to do: The Entity ID is a unique identifier for your IdP. If the Entity ID configured in our application doesn't match the Entity ID in your IdP's SAML configuration, this error can occur.Verify the Entity ID: Carefully check the Entity ID in your IdP's settings and ensure the Entity ID matches what is specified in our setup instructions. Re-upload Metadata: If any changes are m

If you're encountering the error message "Unable to process SAML response." when trying to login, it indicates that our system received a communication from your company's Identity Provider (IdP) but was unable to understand or validate it. Here are the most common reasons for this error and how you can troubleshoot it:1. You might not be assigned to the application in your company's system:What to do: This is a very common case. Your specific user account needs to be explicitly granted access to Lucid within your company's Identity Provider (e.g., Okta, Azure, UKG, etc.). Contact your internal IT team and request that they verify your user account is assigned to the correct application within your organization's IdP.2. You might not be part of your organization's SAML-enabled account:What to do: Your organization might have a SAML integration configured with our services, but your use

If you’re encountering the error message "Unable to login with SAML." when trying to login, it signifies that while your organization utilizes SAML for authentication, your specific user account hasn't been properly associated with their designated account within our system.Here are the most common reasons for this error and how you can troubleshoot it:1. You haven't been invited to your organization's enterprise account:What to do: The most frequent cause is that your user profile hasn't yet received an invitation to join your company's enterprise account within Lucid. You'll need to request an invitation from the admin of your organization's account. If you're unsure who the admin is, you should contact your internal IT team. Your admin can add you to the account by following the steps outlined

If you're seeing the error message "Your account is not configured for SAML." it indicates that while your organization might have SAML enabled, your specific user account is not currently recognized or configured to use within our system. Here are the common reasons for this error and how you can troubleshoot it:1. User assignment in your identity provider (IdP):What to do: The most frequent reason for this error is that your user account has not been properly assigned to the Lucid application within your company's Identity Provider (e.g., Okta, Azure, etc.). Reach out to your internal IT team. Request that they verify your user account is assigned to the correct application within your organization's IdP.2. Temporary synchronization issues:What to do: If your organization uses automated user provisioning (like SCIM) to manage user access, there might have been a temporary delay or is

If you encounter the error message "Invalid SAML response." when attempting to login, it indicates that our system received a communication from your company's identity provider system (IdP) that it couldn't validate. Here are the common reasons for this error and how you can troubleshoot it:
You might not be assigned to the application in your company's system.What to do: The first step is to reach out to your internal IT team. Ask them to verify that your user account is correctly assigned to the specific application you are trying to access within your company's Identity Provider (e.g., Okta, Azure, etc.).If that does not resolve the issue, please have your internal IT team look through these common causes and troubleshooting steps:1. Expired or incorrect SAML certificate:What to do: The SAML certificate used to secure the communication between our system and your IdP h

If you're encountering the error message "Your SAML identifier does not match our records." when trying to login, it typically means there's a discrepancy between the information your company's identity provider (IdP) is sending and what our system has on file for your account.Here are the most common reasons for this error and how you can troubleshoot it:1. You might not be assigned to the application in your company's system.What to do: The first step is to reach out to your internal IT team. Ask them to verify that your user account is correctly assigned to the specific application you are trying to access within your company's Identity Provider (e.g., Okta, Azure, etc.).
2. The format of your username or identifier might be incorrect.What to do: Confirm the expected login method. Our system might be expecting you to log in using your email address, while your company's

I have DevOps linked with Lucidspark and Lucidchart and having trouble displaying the “Description” in the card. When I go to the Import settings, Description field is selected. I can see the data on the side panel for the Description - but I also need it to display on the card. So far we only have the workitem ID, Title, State, Story Points and Assignee on the card.Can anyone advise please? 

Trying to delete image fule sin lucid chart (as the work around to lucid spark grinding to a halt when storage space is full): the constant pop up telling me I’m “out of shapes” in inlucid chart and trying to sell me an upgrade are incredibly annoying - mainly because they keick you aout of the window (image manager) that I’m working in. I get it you want to sell me the upgrade (I might consider it if there was an option that actually offered a decent amount of storage for an individual user). You’re making using the product very annoying - I’m not trying to add more shapes - I’m deleting things!!!!!

I have a free account and after I used 12 shapes - I no longer have access to more shapes without upgrading to a paid version. A free account includes 60 shapes,Does anyone know why I would be limited to 12?

Hello,When attempting to delete a document, the warning message states:“Any associated shortcuts to the items will be moved to the trash.”So, what exactly are “associated shortcuts to the items”?Thanks,Smbat

I’m trying to delete my account and there is no option in User Settings that allows me to delete the account.

I'm trying to create a more "friendly" Gantt chart from an excel file however I can't see how to import the data and have Lucid populate the chart. Is this possible or would I have to manually create everything ?

Hello, While creating a timeline chart in Lucid Spark, I found that when I connect EPIC to multiple features, all are connected from MID point of the card to center of the other card. What I want is to change the place of the connection to make it visually appealing.  If you look at the light blue color relationship which is not visible at all. Any guidance or help would be appreciated. Thanks,Sharmil

I’m using icons I found on Iconfinder through Lucidchart. All of the icons are black and white. I’m creating 4 pages with the same icons being used. I’m also copying a table from one page to the next. However, when I added the icons to the second page, it turned to gray.This one is how the icon should look.And then this happens on the second page.Does anyone know a fix? I didn’t copy and paste. I dragged the icons to the canvas. 

When creating process maps using the BPMN 2.0 notation framework in Lucidchart, is there a way to ensure that the notes or annotations added to individual activities are included in the exported formats? For example, when exporting a Lucidchart process map to a PDF, the notes attached to each activity are not appearing in the output. Is there any feature, setting, or workaround that allows these notes to be displayed in the exported version—whether it's PDF, PNG, or any other supported format?

hey team, is there a way to export in VISIO several processes at the same time - a mass functionality that would do this , rather than exporting one by one - thanks  

How do I change the timeline settings? I used a template that defaulted to showing the months for the timeline.  I want to change to quarters

Hi Could you please tell me how I can embed my Lucidchart into a Word Document? I already tried to convert it but then it’s all in one page… However, I need more than one page.  Thanks 

Hello, AI Prompt Flow is connected and appearing on Lucid diagrams. However, when I go to settings tab to configure, there are no affordances to interact with. Instead, message, “Ask an account admin to connect a model to execute prompts on the canvas.”I am only user, is an individual account. I don’t have someone else to ask to help set me up (well, except y’all) and I can’t find where I would toggle my own permissions.Advice? TIA

Hello, we have a number of users who have been inactive for >6 months. If I remove their licensed access (and let them keep the unlicensed access) will they still have the ability to access their documents they made or do those documents get deleted? I would prefer to just remove their license and not transfer to another account and let the users still have access for historical data if needed.Thanks!

Have a FREE Account. Have a Corporate Account.When I received Lucid email to ‘set Password’ for corporate account, it navigates to my FREE account.I can’t get to my corporate account.Help ?!

Hello All,There seems to be a new defect my users are encountering in their Teams environment when using the Lucidchart tool through the “Microsoft Teams App” integration. The Lucidchart app appears in the window pane for all users across the board, so that is good. But when the users click to open the app, they are required to sign in each time. This is typical especially if the user logs off the computer for the evening. During each sign in, the user reaches the document hub and can see their various documents. But, another problem occurs. Every document a user tries to open is redirected to the computers default browser instead of the Teams Lucidchart app.This occurs on the desktop (Mac) and browser versions. All users running MacOS 15.3.2 (24D81)Microsoft Teams: Version 25107.1606.3643.3915 I’d like to state that this wasn't always the case but seems an update could have caused this situation.