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PDF export does not render

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I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

Zuzia SAnswer

Lucid community team

Hi @Gary S101, @synco , @Paos and @pmiranda, thank you for chiming in!

Our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. As @Paos mentioned, could you try exporting your file(s) again and let me know if it works now?

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synco

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

I have the exact same problem and I also can't print the document.

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Paos

I'm having the same problem. If I try to download the work as an image, it says there's an error, and in PDF, it only says it's generating a file.

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pmiranda

same issue here across multiple boards….

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Paos

Try again, I was able to download my work in PDF format.

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Zuzia SAnswer

Lucid community team

Hi @Gary S101, @synco , @Paos and @pmiranda, thank you for chiming in!

Our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. As @Paos mentioned, could you try exporting your file(s) again and let me know if it works now?

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synco

Hi @Zuzia S ,

Everything seems to work again.

Thx

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Zuzia S

Lucid community team

@synco I am happy to hear! Please do not hesitate to post any questions or comments you may have, we love hearing from everyone.

Cheers!

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