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PDF export does not render

  • October 20, 2025
  • 7 replies
  • 58 views

Gary S101
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I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

Best answer by Zuzia S

Hi ​@Gary S101, ​@synco , ​@Paos and ​@pmiranda, thank you for chiming in!

Our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. As ​@Paos mentioned, could you try exporting your file(s) again and let me know if it works now?

Comments

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  • October 20, 2025

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

I have the exact same problem and I also can't print the document. 


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  • October 20, 2025

I'm having the same problem. If I try to download the work as an image, it says there's an error, and in PDF, it only says it's generating a file. 


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  • October 20, 2025

same issue here across multiple boards….


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  • October 20, 2025

Try again, I was able to download my work in PDF format. 


Zuzia S
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  • Lucid community team
  • Answer
  • October 20, 2025

Hi ​@Gary S101, ​@synco , ​@Paos and ​@pmiranda, thank you for chiming in!

Our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. As ​@Paos mentioned, could you try exporting your file(s) again and let me know if it works now?


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  • October 20, 2025

Hi  ​@Zuzia S ,

 

Everything seems to work again.

Thx 


Zuzia S
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  • Lucid community team
  • October 21, 2025

@synco I am happy to hear! Please do not hesitate to post any questions or comments you may have, we love hearing from everyone.

Cheers!