Lucidchart Google Docs Update Images not updating correctly
Hello,
I have the add-on for lucid on my google doc side bar installed. I granted access and have been able to link charts but the issue arises when I try to use the Update Images button. It will take quite a while to update and sometimes it updates while other times it does not update but always gives
Add-on error
Something went wrong when executing the add-on. For help, contact the add-on developer.
Also I noticed when it does update it only updates the slide I am currently on and not the other slides with lucidchart links.
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Hi @amano,
Thank you for posting in the community! Would you mind connecting to a different network to rule out any connection issues? Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?
If the issue persists, please send the following information:
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
A screenshot of the issue and the error code you are receiving.
In the mean time, please review our Google Add-on article from the Lucid Help Center. If you’d like to see the functionality of Google Add-ons and what it looks like, take a look at this Community Post.
Thanks!
Hi Sierra,
I have tried doing this on my home network and work network same result. I also tried incognito mode and it will sometimes work on updating but still get the same error.
I will also add that the Browse Documents works great and inserting through that had no issues. Only the Update images button does not seem to function correctly.
Hi @amano,
Thank you for providing that information. Since there are no known issues with this feature, please try removing the Lucidchart add-on and then reinstalling it.
You can follow the steps in this Help Center article to remove and reinstall Lucid add-ons for Google Docs, Sheets, and Slides.
Please let me know is this does not fix the issue.
Thanks!
Hi Sierra,
I have tried to reinstall the add-on and still getting same error.
Hi @amano,
Thank you for trying that and for your patience while we troubleshoot this issue.
Could you please try inserting the same Lucid document or board into a fresh Google Slides presentation/Google Doc, and then attempt to update the image? Additionally, could you try inserting a different Lucid document into a new Google Slides or Doc and see if you're able to update the image?
This will help us determine whether the issue is related to a specific Lucid document.
Hi Sierra,
I think I narrowed it down, I created a new slide deck with just 1 Lucidchart. I am able to use the update images button without any issue and don’t get the error. I think the big difference is that I have ~20 lucidcharts in this original slide deck and it may be running into an error due to the larger number of updates when I press the Update Images button?
Hi @amano,
Thank you so much for testing that out on your end. I do believe that is the issue. While we don't have an exact limit for the number of inserted documents that can be updated at once, it's possible that a limit has been reached in your presentation, causing the request to time out.
A recommended workaround is to reduce the number of inserted charts if you can, or to export the updated charts as images directly from Lucid and insert them where needed.
I apologize for the inconvenience. Please let me know if you have any questions.
Hi @amano,
I appreciate the feedback and completely understand the frustration. I've converted it to an idea here so that others can comment and upvote it. Thanks!
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A Lucid account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.