Hi ​@amano, 

Thank you for posting in the community! Would you mind connecting to a different network to rule out any connection issues? Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?

If the issue persists, please send the following information:

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
• A screenshot of the issue and the error code you are receiving. 

In the mean time, please review our Google Add-on article from the Lucid Help Center. If you’d like to see the functionality of Google Add-ons and what it looks like, take a look at this Community Post.

Thanks! 

Hi Sierra,

I have tried doing this on my home network and work network same result.  I also tried incognito mode and it will sometimes work on updating but still get the same error.

I will also add that the Browse Documents works great and inserting through that had no issues.  Only the Update images button does not seem to function correctly.

Hi ​@amano, 

Thank you for providing that information. Since there are no known issues with this feature, please try removing the Lucidchart add-on and then reinstalling it.

You can follow the steps in this Help Center article to remove and reinstall Lucid add-ons for Google Docs, Sheets, and Slides.

Please let me know is this does not fix the issue. 

Thanks! 

Hi Sierra,

I have tried to reinstall the add-on and still getting same error.

Hi ​@amano, 

Thank you for trying that and for your patience while we troubleshoot this issue.

Could you please try inserting the same Lucid document or board into a fresh Google Slides presentation/Google Doc, and then attempt to update the image? Additionally, could you try inserting a different Lucid document into a new Google Slides or Doc and see if you're able to update the image?

This will help us determine whether the issue is related to a specific Lucid document.

Hi Sierra,

I think I narrowed it down, I created a new slide deck with just 1 Lucidchart.  I am able to use the update images button without any issue and don’t get the error.  I think the big difference is that I have ~20 lucidcharts in this original slide deck and it may be running into an error due to the larger number of updates when I press the Update Images button?

Hi ​@amano,

Thank you so much for testing that out on your end. I do believe that is the issue. While we don't have an exact limit for the number of inserted documents that can be updated at once, it's possible that a limit has been reached in your presentation, causing the request to time out.

A recommended workaround is to reduce the number of inserted charts if you can, or to export the updated charts as images directly from Lucid and insert them where needed.

I apologize for the inconvenience. Please let me know if you have any questions.

Hi ​@amano, 

I appreciate the feedback and completely understand the frustration. I've converted it to an idea here so that others can comment and upvote it. Thanks!