Hi ​@amano, 

Thank you for posting in the community! Would you mind connecting to a different network to rule out any connection issues? Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?

If the issue persists, please send the following information:

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
• A screenshot of the issue and the error code you are receiving. 

In the mean time, please review our Google Add-on article from the Lucid Help Center. If you’d like to see the functionality of Google Add-ons and what it looks like, take a look at this Community Post.

Thanks! 

Hi Sierra,

I have tried doing this on my home network and work network same result.  I also tried incognito mode and it will sometimes work on updating but still get the same error.

I will also add that the Browse Documents works great and inserting through that had no issues.  Only the Update images button does not seem to function correctly.

Hi ​@amano, 

Thank you for providing that information. Since there are no known issues with this feature, please try removing the Lucidchart add-on and then reinstalling it.

You can follow the steps in this Help Center article to remove and reinstall Lucid add-ons for Google Docs, Sheets, and Slides.

Please let me know is this does not fix the issue. 

Thanks! 

Hi Sierra,

I have tried to reinstall the add-on and still getting same error.