Hello!
Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failed
We tried different documents with the same results.
Browser console shows 500 errors
Solved
PNG/JPEG/PDF export failed
+4Best answer by Zuzia S
Hi
Indeed, our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. Could you try exporting your file(s) again and let me know if it works now?
+4Could it be somehow related to the AWS outage in the US?
+8Hi
Indeed, our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. Could you try exporting your file(s) again and let me know if it works now?
+4Hi
Indeed, our engineers have confirmed that the issue you experienced was likely caused by the AWS outage. It looks like the AWS services are now recovering. Could you try exporting your file(s) again and let me know if it works now?
Hi
The export is working now. 👍
+8
Cheers!
+8Hi
Just to make sure that we are on the same page, please review our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having. Let me know if you have any questions about how downloading/exporting your document should work.
There are a few specific things worth noting when working with exporting your document:
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
- If you are using Lucidchart, is the page that you are trying to export a master page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your master page tab and select "Convert to Page."
- If your export is timing out or your content is the wrong size in the downloaded version, adjusting the content scale can help. To adjust the content scale, infinite canvas must be toggled off.
If the issue persists, please send the following information:
- A screenshot of any error messages or pop-ups that appear when you attempt to export.
- A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
Thank you for your help and patience!
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