PNG/JPEG/PDF export failed

Could it be somehow related to the AWS outage in the US?

https://health.aws.amazon.com/health/status

Hi ​@Zuzia S !

The export is working now. 👍

​@Andrii Prokhorov I am happy to hear! Please do not hesitate to post any other questions or feedback you may have in the Community! :)

Cheers!

Same issue - when attempting to export to pdf, no file is generated.  Issue persists at 10:40am CT

Hi ​@JulieRohloff, thanks for chiming in and I am sorry that you are experiencing issues!

Just to make sure that we are on the same page, please review our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having. Let me know if you have any questions about how downloading/exporting your document should work.

There are a few specific things worth noting when working with exporting your document:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
• If you are using Lucidchart, is the page that you are trying to export a master page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your master page tab and select "Convert to Page."
• If your export is timing out or your content is the wrong size in the downloaded version, adjusting the content scale can help. To adjust the content scale, infinite canvas must be toggled off.

If the issue persists, please send the following information:

• A screenshot of any error messages or pop-ups that appear when you attempt to export.
• A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thank you for your help and patience!