Peer support

Hey there, Is it possible to pin the desired documents and Templates at the top of the home page so that we don’t have to constantly scan through all of the files to find them?

Hi,I have linked my Google Drive account with Lucid account. New diagrams created in LucidChart shows in my Google Drive account under “Lucidchart” folder. But, every file in Google Drive shows “blank diagram” as file name. Should the name still be part of meta data that syncs? So far, I tried:Unlinking the account and relinking Remove and put back the check mark to allow sync Tried the Sync Now buttonCan you confirm if the behavior is expected?Thanks!   

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

I have two data sets and one of my data sets unlinks and then I get errors and need to re-sync is over and over again. (google sheet)

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

Are there any updates as to when Excel 365 will be taken out of beta?  Our company has been asking for a really long time, and we are a Microsoft shop and really want to expand our use of data linking in Lucid and really need the two-way synch to do so.  Thank you for your consideration.

Steps to reproduce in Lucidchart:Create a flowchart including two shapes. Place the two shapes one above the other, such that Align > Center will do nothing but Align > Middle will stack them atop each other. Create a line connecting these shapes. This line should originate from the bottom of the lower shape, and connect to the top of the upper shape. Add some text to the line, such as “Sample”. Ensure that the line does not follow a direct path from one shape to the other, but rather wraps around the shapes. Select the shapes and the line. Right click, select “Export Selection” > “PNG Observe the bug: The text from the line is not entirely included in the export.Observe below: The text on the line should read “Bug Line Text”, and instead only “e Text” is legible. 

Ever since this went live it’s been a thorn in my side, how do I turn this feature off?  Thanks!   

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit. 
If none of those tips help drop a comment below and include the following information:
 A screenshot of the issue A screenshot of any error messages or pop ups that appear A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing

Hi I have shearched online, used chatGPT , but I cannot find out how to add a connectort point to a shapeSome searches indicated using Ctrl(Windows) and Click on Shape border...this does not work. Other searches say right click on the shape bu slecting Add Connector...this does not exist?Any thoughts?In Visio is can easily be done?CheersWarde

Hi everyone, can anyone help me solve this issue? When I add a note to my charts, even if I try to adapt it by adjusting the note shape, I’m not able to make it fully contain the text inside the note.

Within a text box we have been differentiating between red and orange text color for required vs. optional attributes. But all of a sudden, when I go to change the text color of one piece of text within a text box, now the custom color option automatically initiates, and there is no way to successfully select the pre-determined red. I keep ending up another color automatically selected, or no change, or different colors when I select the text box vs unselected. This is VERY frustrating, please help!  Unselected:Selected: 

Hello,I want to print on ANSI or Architectural size paper (Pre-defined C or D size). When I go to print, the paper size options do not include what I am looking for, and if I use a custom size, it prompts for paper size in pixels, not inches or other units. Any ideas? Hovik

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

Hello,I can’t create a new diagram or open existing ones - the page keeps loading and never finishes. Could you please help?  

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

My Lucid Chart seems to be locked at 8.5” x 11”, with the ability change it grayed out.  Is that a limitation of the free version?  (I’m an individual who occasionally used Visio, so $108 a year is too pricey.)

I am trying to link the salesforce org using link betton. It prompted me to salesforce login screen and I entered the credwntials to login and it prompted the permission screen to allow access to lucid chart. Once allowing, it is stuck at that point. Org does not show as it is linked. However, It did created an entry in Oauth usage in Salesforce and I installed the Lucid chart connected app and assigned necessary permissions for myself. When tried again to link, I am receiving error "Salesforce connection is not successful: unknown_error".

 When trying to search for images, the thumbnails are unavailable.  Looking at the debug console, there appears to be 403 errors.  This happens when the browser is in normal and incognito mode.   

There seems to have been a recent product update to Lucidchart and since then, line connectors are not connecting to the point in the destination shape that I want them to connect to. In my scenario - I am connecting one shape in a swimlane above to the first shape in the swimlane below. I am trying to connect the line to the top of the new shape but it defaults to what is shown below - which would be the starting point for the line connector from the new shape to the next one on the diagram. When I try and change the connection point, it just ignores and snaps back to where it put it. Can anyone help?  

Hi, We have a Lucidpark for our team, although I am the manager of the Teamspace, I am not able to use a user to the Lucidpark.  It asks me to download slack but I don’t need to. It says it is an internal user but it is not. Can you pls help me? 

Hi Folks - I built a workflow doc using shapes and my text is hazy. I checked the shape settings as I read on other threads to turn off the shadow. The shadow is turned off and my text still appears hazy and hard to read. Any other fixes? Thanks!

I have a few users to add and licenses to grant, but the Users tile is not populating. I’ve tried three browsers, and one of my co-workers, who is also an admin has tried Edge, Chrome, and Firefox as well. Screenshots of the Java pane. 

I have an Org chart where almost everything is correct.  The issue I have is with one Tier 3 and the direct reports under him.  They do not flow vertically.  They are horizontal and I need them to be vertical.  How do I force this? 

We are utilizing the data-linking feature with the org chart template to display custom data in a hierarchical format. Our goal is to showcase a larger technology image instead of the small embedded icon that is available through conditional rules. While we can link to an externally hosted image, we would like to know if there is an official or easily accessible hosting option provided by Lucid. SharePoint is not suitable for this purpose since it is internal-only.How can we add images via URL?