This is very frustrating. I can't click out of boxes. When I click, you can see the behavior that just happens. I also can't click into new boxes. It just, everything is very broken. I don't know what happened or why this happened.
Solved
Cannot click out of objects in Lucid
Best answer by alison cheney
Hi
Thank you for posting in the Lucid Community!
I wanted to add one more step to rule out any performance issues:
- Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
- Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If you’re still experiencing issues after trying these steps, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN. Thank you for your help and patience!
+11- Lucid Legend Level 4
Hi
I encountered this issue a few times in the past, and I forgot how I caused it.
What I did to make it work again is clicking the ‘Esc’ button on the keyboard, or click on one of the Shape bank and drag it over to the board and it will allow you to work as usual afterwards.
If it’s still not working, can you tell us what you did before you encounter this issue so we can replicate it?
Hope this helps.
Catherine
+4Hi
Thank you for posting in the Lucid Community!
I wanted to add one more step to rule out any performance issues:
- Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
- Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If you’re still experiencing issues after trying these steps, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN. Thank you for your help and patience!
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