Lucidchart not updating with Jira status

Hi ​@dcatalfamo, thank you for posting in the Community and I am sorry that you are encountering this issue! ​@aparrish thank you for attempting to help here.

​@dcatalfamo In order for me to have a closer look into the issue, could you please provide the following information?:

• A detailed description of the steps leading up to the issue
• What browser are you using? Have you tried this on an additional browser or using an incognito or private window?
• What type of Jira are you using (Cloud vs. Server)? If Server, what version?
• If you are using Jira Server or Data Center: what version of the Lucidchart plug-in are you using?
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• A temporary Support PIN for this document. For more information on generating a Support PIN, check out this Help Center article.
• Could you please confirm whether the issue occurs in a new blank document?

I appreciate your help and patience!