Peer Support

Greetings  I'm wondering if it's possible to create a "Master Record" for a given shape in a Custom Shapes Library.  Basically my intention is to create a master shape in such a way that once a given shape is updated at the source the changes will be propagated to all (or selectively some) of the shape instances that reference the master from the library (within pages).  My understanding is that copies are made whenever a shape is dragged to a page which does not necessarily reference back to its source once copied.  Is there an elegant solution to this?  Thanks!  

Hello It seems that the lucidchart android app does not include the possibility to use the feature of data linking from a google sheet. The menu  I usually see on the computer version on the right does not appear... Is there any other way to make this feature working in the app ? Or when I am using a tablet ?  I have tried to access my account via chrome on my tablet but  it does not work too...   Thanks for you help. Regards Mat

When building the family tree my horizontal line are not 90 degrees with the connecting vertical lines. How can I correct this and make my chart look professional?

How do I import one of my Lucidcharts onto a Prezi presentation?

The page tiling is worthless when you cannot set the default print options to be align to the top and letter. Is there a way to set defaults for the print screen?

When creating a mindmap the keyboard shortcuts for tab/enter/arrows don't work. Are they expected to? When sitting in a meeting/conference session using my iPad to take notes & map out ideas is an ideal use case instead of taking a full sized laptop. I find mindmaps to be a fantastic use case for this scenario & having it work in Lucidchart would be ideal.

I followed the instructions below to add a new employee. When I clicked on the red + sign to add a new employee nothing opens up on the canvas or on the left side panel. The employee's box where I clicked on the red + sign disappears.

When filtering an org chart for example by a department is there a way to export that filtered org chart to a new org chart.  Often I will need to tweak an org chart for just one department and it would be easier if I didn't have to create it separately. 

How can I see versions of my work in Lucid Chart? CTRL+Z is not working.

Hello CommunityDue to historical reasons we lost the answer to "who's managing the team account ?".Some of us are in a named team and we don't know who has the management team access.How could we recover this information ?Thanks for your help & advice.PC

Hello Lucidchart I am having difficulty with my system integration with Google Drive. LC and GD are synced. I can view my charts however the images are very small and nearly unreadable. I cannot zoom in or zoom out. Can you help me? I can't add the image into Google Slide or Doc by clicking the [+] image either. This is obviously user error. I started this integration today. HC

Hi I'm unable to change the lines connecting entities to cardinality or ordinality lines. I already tried clicked on the arrow head drop down and the line drop down but they didn't give me those options. See attached. Can you please help with this?  Thanks    

I have found the widgets tool and the pie charts.  But there are only two wedges and I need to be able to generate multiple wedges of adjustable sizes and then to label them.  Can I do this with Lucidchart?  I hope so it would make the current design task much easier...

I remember there is a function that allows you to adapt the color from an image and get that color to a diagram inside lucidchart. Can someone please teach me how to use this function again... Thanks!  

I have made several flowcharts using lucidchart; taking care to use the same font size for all headings and text. When importing them into googledocs however all the flowcharts have automatically resized to fit the width of the page resulting in a very messing looking document as all the headings and text now appear to be a different size.  Is there a way to stop each chart automatically resizing?

On my team we all have full edit rights in our email domain for all Lucid documents we create. Currently I have to look in 2 places to find documents - my documents and shared with me. Want to see 1 folder with ALL the documents our team has - not 2 places. Don't see how to view 1 folder with all documents

https://www.lucidchart.com/invitations/accept/7e7ae2c9-cd47-4406-a324-253250c33246  A simple template for Workflow design. Go to "file" click "make a copy". Then you should be able to use it. For educational purposes. Includes a short description of use - at the moment in danish. Feel free to use and feedback is welcome.  

Is it possible to import the data from few tables and Lucichart creates PKs FKs on it's own?

My chart had only 20 items but I attempted to delete one just to see if it would help but it did not fix it and when I pressed undo the item would not come back cause the 60 item limit came up again.

I want to present my graph and I want to be able to open the notes but I don't want to be in Lucid Chart in case the Internet is not good how can I do that? Can I use PDF?

Hello i would like to create a bridge table between two entities in my ERD Diagram but i can't find any "Bridge table" in the Entity Relationship tab. How can i create one with LucidChart ? Is it possible to convert a standard table into a bridge one ?    Thanks :).

Prezados   Criei o fluxograma de um dos processos da empresa e preciso imprimí-lo para validação antes da apresentação.Como fazê-lo? Quando solicito impressão gera-se um arquivo desconfigurado ou minúsculo que não permite visualização. Solicito apoio.

We are new to Lucid. We have added 2 team members but they cannot gain access to the site. How/when is a password generated or setup for new users?  Surely we are not all using the same credentials. They have tried to access the system through my login without success.  Perhaps making it easier for new users...

I have some JPGs of some floorplans that are large "to scale" but don't have the scale on them... Is there a way to import these JPEGs and trace them into lucid chart and adjust them to an actual scale?  or is it just easier to re-draw the whole thing?   I am not needing them for building purposes but for basic building schematics so I can add a variety of layers to the document including locations of access points phone drops HVAC units key/lock charts etc.

Some of my settings/preferences don't seem to be saved from one session to the next sometimes not even when I work on the same documents. For example: I want the sort order of my folders to be Name (A-Z) pretty much 100% of the time. I keep changing it to this but every time I open Lucidchart anew it's reset itself to Modified (New - Old). I have a certain way that I want my shapes library with a specific custom library on top. When I open an existing document it does keep the shapes library the way I had it the last time I worked with that document. But whenever I create a new document the shapes library returns to its default state and I have to set it back up the way I want it. I pretty much always want the "snap to grid" option turned off. At seemingly random and unpredictable intervals that (unlike the point above) seem unrelated to whether I'm working with a new or existing document it keeps turning itself back on. These th