Peer support

I am unable to use the magnet function. When I select a container in order to be able to lock the contents in it using the magnet the magnet function remains grey and does not activate. I have tried locking the container first I have tried not locking the container and trying the magnet first. Nothing works.

I'm creating an org chart for an entire IT department split into multiple pages using the CSV import. How can I get the same Director / VP to appear on the high level page and then again on the page for their specific group? I'm able to add them after I import everyone else. But whenever I have two lines for the same employee on the CSV the importer throws an error even if I mark them as going to different pages.

hello i copied the er diagram query to my sql server but nothing was generated and i tried that using incognito .. theres no auto generated csv file or something like that all that appears is a table of results and i translated it into plain text but the error is: "cannot parse.."    Help plz..

Hi.  First timer here.  How do I add the employee telephone number to my org chart?  The column exists in my Excel master but does not seem to be coming in when I import.  Thanks!!

Hi I want to share a template that I have created. There are some custom png-files as a custom library. How can I share this custom library with the possibility to use them by other people? See the screenshot I've made.   Thanks Henning

I'm using the current Org Chart template.  How do I change the layout of the text inside the shape. I know I can move Emplyee Fields up and down in the Shapes Style window.  But how do I get them on the same line.   For example I have fields First name and Last Name.  They are currently on two separate lines.  How do I put them on the same line? 

Hi My issue is that when I place a dynamic connector the line is running behind another shape while logically it should not. My quesiton is why it is not running on top to extend the main line but just wrapping behind "Edit project details shape". It is useful to use dynamic connectors but in my diagrams they tend to always go behind shapes. rather than using open spaces.

I often need to search my documents for specific texts (using ctrl+F). When I find a match the document zooms in to 150%. I don't want this to happen because I lose oversight that way. Is there a way to disable this behaviour?

I want to create a Process Flow of 30-40 Process Blocks. I want to use a Plotter to print this out over 8-10 feet.  How Do I use the tool to develop a sequential process flow ?

Dear Sir I'm designing Fiber to Home layout where I need basic equipment shapes like ONU OLT ADFA Splitters Distribution hubs etc.  Where can I find it?   Thanks  

Hi! I have been very pleased to find lucid chart can make interactive buttons so I can display use case diagrams process diagrams etc. combined with the mockups in a simple way.  This is especially useful when communicating designs to stakeholders early in the process.  However I can't export my charts without loosing the interactivity.  If I want my customers on board they need to buy a license for lucid chart - is that correct? Can I somehow invite my customers/stakeholders to see my charts AND click around it without having to buy a license for them?  In adobe XD for instance I can export a link (web url) that I send to stakeholders then they can click the link and try my prototype.  Thank you in advance :)

Hello There! I am just new to lucidchart. Our software is very huge with many different modules. so our database is very large. If I make all the tables in the same page(sheet) Its very hard to manage with all those relationship out there between the tables(>1500 tables). So is there a possible ways to create each module ER diagram on different Page and Show a relationships between different module from different pages??   Best Regards.

Hello Lucidchart forumI want to make a rounded rectangle the border for the diagram. The fill needs to be 'no fill' but all that is a available is white fill.How to get rid of the fill in a shape?Thanks.Allen in Dallas

Hi    Is there a way to set the font type and size permanetly?  

I'm having the same problem as was posted here but unfortunately the person posting said they solved the "formatting problem" but never explained further: https://lucidchart.zendesk.com/hc/en-us/community/posts/360018251586-Excel-data-imported For some reason when I tested the link excel data feature it worked perfectly. Then when I went back to use it with my full dataset everytime I try to link it to a shape rather than the data I get the following message in the shape "{{=referencekey(1).' Contact Name '}}" where Contact Name is the header of the column I'm trying to display. Any help would be much appreciated!

Hi I have a question about the "Lucidchart OnPrem for Confluence" plugin.And I have a public page in Confluence (https://ws001.sspa.juntadeandalucia.es/confluence/display/SSHH/Modelado+de+la+Actividad+Planificada+de+Soporte+Provincial) visible by registered and anonymous users.On that page I have a LucidChart diagram inserted. My problem is that if I access the page as anonymous (without logging in) I see the entire content of the page except the LucidChart diagram but if I access with login I see the diagram.I understand that LucihChart inherits the COnfluence permissions so if an anonymous user can see the content of a page they should also see the LucidChart diagram.Can you tell me what could be happening? Thank youregards

Hello I am creating an org chart using a template and there is some uneven spacing. I would like the names closer together but I don't know how it did this automatically for some names and not other.

Hi I have been using Lucidchart for a few months now and still have not found a way around this feature.  Previously using Visio when you added a new shape into an existing diagram it would move the shapes over and allow for auto formatting. In Lucidchart I am finding I am having to manually move my whole flow just to add an additional shape in.   Can you please advise if this feature is even available in Lucidchart?   Current flow: When adding a shape Manually having to move and connect the new shape into the diagram:

Hi I have been trying to import replace the data in a template with the data required for my organisation I want a circular org chart however when I import my data it just displays as a standard org chart.  Can anyone help please?

I created a set of diagrams a few months ago and when I came back to look at them today all the text had been converted to black blocks. What happened?

How do I convert old org charts to new ones without rebuilding them.

How can I add text to a Palo Alto stencil?  I want to label it like FW-TEST but I don't see how to add text or labels.

How do I keep the integrity of the mind map - collapsible sections etc when exporting to PDF (or another format).  The mindmap doesn't keep the linksor ability to expand collapsed sections.  I'm sure it used to.  Please can you help.  Thanks Fiona

How do I draw over an image lines shapes etc.. Use it similar to a background.

Good afternoon! I realized that this platform operates from a system similar to AutoCAD's "OSNAP" function where drawing cursor capture occurs for some specific points of the layout. I would like to know how I could disable this function as it prevents me from accurately entering text in some elements imported from my computer. Thankful!