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Only able to open docs in Incognito

  • April 15, 2020
  • 1 reply
  • 24 views

Nicole R

Hello

When I try to open my docs it tells me it can't find the file. Opening the documents in an Incognito window allows me to access them. 

I can work with it like this but if there's a setting I need can fix that might be more simple.

Comments

Annika W101
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  • Lucid support team
  • April 16, 2020

Hi Nicole 

Thanks for posting in the community! Can you please try clearing your cache and cookies and then logging back in? This should resolve the issue if it is browser related. Please let me know if the issue persists.