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Nicole R
April 15, 2020

Only able to open docs in Incognito

  • April 15, 2020
  • 1 reply
  • 38 views

Hello

When I try to open my docs it tells me it can't find the file. Opening the documents in an Incognito window allows me to access them. 

I can work with it like this but if there's a setting I need can fix that might be more simple.

    Comments

    Annika W101
    Lucid support team
    April 16, 2020

    Hi Nicole 

    Thanks for posting in the community! Can you please try clearing your cache and cookies and then logging back in? This should resolve the issue if it is browser related. Please let me know if the issue persists.