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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5777 Topics
sam a
sam a
posted in Product Questions
Document BPMN 2.0 Synchronization issue

Hi there I have come across a strange sync. problem. I am the file owner but one of the individuals that I have shared the file with has made some changes but I cannot see them. Although the file name was not changed I guess this has happened when lucid has recently changed the BPMN 2.0 task markup. However I have searching for the changes but I have discovered them when I checked the notification tab The document has identical name but the content is different and the group that I had shared the document with is different. It looks as if the changes are somewhere lost in the cloud and has not been synced. yet.    

1
Remy M
6 years ago
Jose S101
Jose S101
asked in Product Questions
Change team name

Created lucid chart under company "A" however we changed the company to name "B".  How can I update the team name to avoid having to create a new Lucidchart account? 

1
Keyvan S
6 years ago
Miek T
Miek T
asked in Product Questions
How to Change Padding of Margin for Textbox in Lucidchart

See screenshot below:

1
Max A
6 years ago
Oscar
Oscar
posted in Product Questions
Share diagrams in separate documents

Greetings After working with the design of several diagrams due to the complexity of the process it turned out to be extensive and difficult to read once is exported to PDF in a single page. Is their a way to zoom in over certain part of the process and only export that section? Something like taking a capture exporting it and move to the next section and repeat the process. Thanks Oscar

1
Max A
6 years ago
Lindsey A
Lindsey A
posted in Product Questions
Google Integration from different account

Hey quick question. Is there a way to integrate a google drive to an account that is a different email's drive? How do I go about doing that?

1
Karsten B
6 years ago
Jerry D
Jerry D
posted in Product Questions
I want to be able to control if pages are automatically created when I add content

I want to be able to control if pages are automatically created when I add content.  I have a document that keep creating a lot of pages when I upload an image that is bigger than the page. Is there a way to turn this on and off?

1
Karsten B
6 years ago
Chris H104
Chris H104
posted in Product Questions
Swim Lane Styling

Is it possible to style individual swim lanes please that have already been assembled ? For example if I place a new swim lane and change it to green then add in another swim lane and change the style to yellow I can add them together at that point but cant seem to ungroup them ? Thanks in advance

1
Max A
6 years ago
Varadharajan, S
Varadharajan, S
asked in Admin Questions
Inviting team members without an account

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

1
Karsten B
6 years ago
Andrew N101
Andrew N101
posted in Admin Questions
Disabing Google SSO

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

1
Remy M
6 years ago
Jeanette L
Jeanette L
posted in Product Questions
Click point in Lucidchart diagram that leads to Confluence page/section

Is there any way to have a diagram/flow created on Lucidchart and add a hotspot/click point where when added to the Confluence page and someone clicks on that point it scrolls down to a certain part of the page? (similar to an anchor on Confluence?)

1
Karsten B
6 years ago
Sally C
Sally C
asked in Product Questions
Accessing the Admin Panel

Where do I access the Admin Panel. Currently I am the only team member so I assume I should be Admin for us. I need to be able to add the other users or does the domain name decide who would be a team member? Thanks in advance for your assistance.

2
Sally C
6 years ago
Nick B102
Nick B102
posted in Product Questions
Adding a responsibility list to team members

Hi. I have created my 2d company org chart with no problems. Now I want to add a list of tasks to each role (e.g. Office Junior has a task list of Photocopying Making Tea Sorting Mail etc). As the lists are quite long I'm expecting them to be hidden in some way until the chart user needs to see them.  How can I add this kind of detail to my chart? Thanks in advance for your help. Nick

1
Annika W101
6 years ago
Donagh Q
Donagh Q
posted in Product Questions
how can I create a group of users for sharing my docs with?

The options are very limited. I have to enter the people I want to share the document with each and every time. I cannot see a better way    

1
Karsten B
6 years ago
Jizri L
Jizri L
posted in Product Questions
Import data

I want to generate a mind map diagram automaticly by connecting the diagram to a excel file. I want to do that by selecting the columns (with a certain group by). The result must be that the mind map lucid chart is making itself a mind map with all row data from the excel file. Is that posibble?  

1
Karsten B
6 years ago
Smári K
Smári K
posted in Product Questions
Network pipe icon

Hi I can´t find the common network pipe icon. I looked in a number libraries including Cisco. Were is it? Thanks /Smári

1
Max A
6 years ago
Girish G
Girish G
posted in Product Questions
I have lost the document that is created by different user

< SFT-5103-2-4-1 2KLIC Screen App Wifi installation process v1>   Hi I can see the document when i search for it but i don't know where it is i mean in which folder... Infact i know the document name that i have mentioned above.  Kindly let us know how to solve this issue. Regards Girish

1
Megan W101
6 years ago
Daniel L101
Daniel L101
posted in Product Questions
Import Vsd file getting "Error"

I'm trying to import a VSD file and instead of getting a green "Success" I get a red "Error". It's a fairly complex VSD but only because it has a lot of text and lines and a few stencils.  There are no images. I've tried a few things to make the Visio simpler and also tried saving it as a new file and also copied the contents to an entirely new file.  All attempts with no success. Is there an option to see what the "Error" is? Thanks

5
Sladjana R
6 years ago
Richard B101
Richard B101
posted in Product Questions
Vulnerability scan of servers

Is there a policy on allowing vulnerability scan of the lucidchart servers? This is required by the UK government as part of their Cyber Essentials flow down. If not who do I need to contact to authorise this testing?

2
Richard B101
6 years ago
Liza P
Liza P
posted in Product Questions
Deleted document cannot be found in trash

Hi I had wrongly deleted a document. I understand from another post that I should see it in my trash folder but it's not there. Am I missing anything? I'm assuming that's the only trash there is. Please help...really need the file. Thanks

1
Annika W101
6 years ago
Carl B102
Carl B102
asked in Product Questions
Hotspot background not appearing in Lucidchart download for print

I want the background colour I have set in a rectangle  to be included when I export/print/present a diagram. How do I do that? Attached snips are from the same diagram the colour less one is an exported png.   Thanks Carl Bretteville  

1
Megan W101
6 years ago
Cheng C
Cheng C
asked in Product Questions
How to Group Two Shapes?

How do I link to shapes so If I move shape A shape B will move together maintaining relative positions? 

2
Julia B
7 years ago
Rashid B
Rashid B
posted in Product Questions
Problems with LC content after migrating from Confluence cloud to local server

We recently moved from Confluence cloud to local server. After migration everything works fine exept LC charts. All confluence pages that contain LC graphics are corrupted - in place of the chart itself I see a rectangle with text inside "Select or Create Lucidchart Diagram". Although I can add a new chart to the page and itworks as it used to be.

1
Annika W101
7 years ago
Kamil J
Kamil J
posted in Product Questions
Loading from the google sheet connections with descriptions

Dear Support Team    I connected to lucid chart list of elements (process steps / persons) via google sheet and now I would like to load the same way the dependencies between them with text description (Yes/No strong/week etc..). Please advice how to do so ? 

3
Karsten B
7 years ago
Anushree C
Anushree C
posted in Product Questions
Swimlanes magnetized

Hi I made a diagram with few additional pages in my diagram now I am trying to edit my diagram and see some of the pages are i guess magnetized and I am not able to demagnetize the swimlanes to edit anything in my diagram  Please help

2
Megan W101
7 years ago
Matthew W102
Matthew W102
posted in Product Questions
Open different pages in iOS app

There doesn't seem like there's a way to do this. We have a lucid chart with multiple different pages and we can only view the top page.  

1
Max A
7 years ago
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