Peer Support

Hi I've found a drop-down UI Widget in the shapes section but when I add it into the template it always appears with both options expanded.    Does anyone here have any pointers on adding a simple dropdown picklist?   Thanks Justin

In the past I was able to import quite a large CSV file (4000 rows) to diagram some complicated workflows. It worked great and saved me a ton of time. However I am trying to import an updated version of essentially the same CSV and I'm not getting the same result. The shapes and contents are there and separated onto pages as desired but none of the lines are importing and the pages are not being named. I'm not sure If I've somehow gotten the format wrong/changed from the first time but I've checked this page  and the example csv and I can't figure out where the problem is. It was a lot of work to set up the csv the first time and I thought it would be worthwhile since I could reuse it - but apparently not. Since I am using Lucidchart exclusively for this one need I'll be cancelling my subscription if I can

We were trying to create an own shape in the Lucid app for an electric block diagram but we've faced some issues in the process.   The Elbow line is kind of "crazy" when we create a complex diagram it tries to get different spots to fix. So when we save a good shape to the library and then we import it it comes with some "bugs" in regards to the line. The picture below shows a part of a complex diagram and the issue occurring.     I have two main questions then:   1) Can we mitigate or solve this line issue when we import a shape from the library?   2) Can we create a shape as the standard ones? I mean a shape which we can choose the points to connect and the user can't move anything inside that like the picture below.  

Hi there  I noticed that this has been addressed before but I don't think it truly explains why. Why is the page always behind the other layers? Why can't I push the page (the active layer) to the front? It makes it impossible to create a template background and then use the page as the working document for collaboration.  This is how it works in a number of other applications including Adobe Illustrator and Sketch. Why would I ever want my active layer to be pushed to the back?      

Hi I've only joined yesterday and started to work on a document. I've come back the next day to find out that I need to request access to my own document and my trial for Lucidchart and Lucidspark on the account is gone. Hours of work is gone but my biggest concern is the billing for the account that doesn't seem to exists anymore. Any help would be appreciated.  

Hi  When I double click block in the page of my Lucidchart diagram a mouse point has been changed to palm shape.  How can I change the pointer to original ?  

It's been a day that the rich viewer is not showing up in Confluence and shows this error:

Is it possible to view Lucidcharts that were created by employees that are no longer with the organization?

How to I change the default grey color of an entity?  I found where you can shade the header and shade every other row but no where to change the color from grey.

I have created a PowerPoint slide deck that has a number of LucidChart illustrations in it. When I print the deck or export it as a PDF the LucidChart illustrations are blank. What can I do to get this to work?

I want to close the account but it doesn't enable me to do that it asks me to manage accounts "there are other members in the account" I deleted all of other accounts still I can not delete my account !   please close it and delete all related info

I am updating a document created a while back (several years) that has default text for a shape as small caps but am unable to see how to set small cap style on text. I see font family strike-out subscript and superscript but no option for all caps or small caps. Please advise how I can set/remove small caps style.

I have been using LucidChart as a demo and I'm very impressed. However there's one thing that seems basic and I can't find out how or even if you can do it. How can you force the cursor context to be the select too here is my use case. I create a shape that I'm using as some sort of boundary or grouping I add other shapes in to / over the first shape I want to drag and select a group of shapes within that shape I cannot get the cursor to change from the drag icon to the standard cursor for drag selecting items when it's on a shape. This seems a very basic ask so am surprised why I can't do this.  Is this possible I've checked the shortcuts and the help and can find nothing??

Hi I created the file to import a schema into Lucidchart from MySQL. When I do this I get no error but also I get no tables or relations. What am I missing? Thanks

If I have a business account with documents created and owned by multiple users and I want to bulk transfer those into a new business account does each person have to follow the backup & restore process individually?Or is there a way to migrate everything all at once? Thanks Rob

On a Mac how do I identify a portion of my document to move columns of data to the side so I can insert a new column of connected blocks of data?  

Unable to remove license from user who don't require lucid chart license. Please see below given option is coming and we are not able to untick and free license from users. Please support.

Hello it is possible don't show up navigation bar when mouse is over an embedded graphic?. I just want to show the document but not showing the navigation.     Thanks.

I've researched the help center and the community and nowhere it clearly states what is included in a backup. It states "Connecting Lucidchart to Google Drive allows you to automatically backup your Lucidchart documents in Drive". What does "your" mean? Does this mean that it only does a backup of all the files that you own does it backup all files you have access through sharing or does it backup all files that exists in your account. The backup functionality is part of the Google Drive integration and the assumption would be that the scope of the backup would include more than the sync which only includes the files you own but not other files on the account.  Specifically I would like to understand if you have a team subscription what happens and also if there are differences on how this works based on the account type. Also I would like to understand some other functionality. Currently the sync doesn't take in acc

I'm wondering if there is a way to add a rule (or something equivalent) that if a shape contains certain text that a specific link to an external web page would be added to the shape?

I'd like to find a way to share all of my documents without accessing them individually.  Is there are way to share my whole document folder?

When I click on "Clean up Layout" the smart lines connecting the webpage elements get all wonky sometimes putting child pages above parent pages.  It's very frustrating.  Isn't there a way to lock where the smart lines begin and end on an element so that when Lucidcharts "cleans them up" it actually looks cleaner than when you started?

I can't understand what this blue icon is for or how to get rid of it. It automatically gets added to every shape I pull onto my chart and I don't know what it is or how to get rid of it. It makes my text hard to read and serves no purpose that I can find.

How do I add and upload fonts?

When editing on the top layer of my chart the text on lines appears normally. When publishing to PDF however some of the text appears to not block out the line although all text was created directly on the line It is not consistent across lines and only some behave in this way although all were created in the same way i.e. by connecting shapes.