Hey guys I set up an account and started my Ph.D. assignment but now I can't find the account LUCID are billing me every month. I can't get any help and I am worried because I need to complete my assignment which is due. I use different emails and the system has set up new free accounts but none linked to my billing information or my document really frustrating. Can anyone contact them to resolve this because I am doing the research in Sierra Leone with limited access to wifi. Contact hindolo281@yahoo.co.uk +23278049543
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Hi James
Thanks for reaching out in the Lucid Community! It sounds like you have also submitted a support ticket and one of our agents has already responded to you. Please note that submitting a ticket is the best path forward when it comes to account-specific issues like this.
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