Peer support

I was able to create a doc in Lucid Chart over several days.  However I am now unable to do so and the icon indicates I am now viewing in Lucid Spark.  Can someone please help my figure out what the issue is so I can continue to build the doc out?  Thanks!

I keep getting this error message even though I have nothing in my account.“You have filled your allowed space. You must upgrade your account to save additional changes.”

How can I prevent certain users from exporting the diagrams in their folder for security reasons?

What address and/or email address can I submit a Tax Exempt form to? We are federal credit Union. Thanks!

I am using the newsletter template to send out some custom information. I was wondering what a good way is to share this if i am sending an email. I dont want to share the main doc but want a way to share the information in that template. 

I have moved on from a previous position but signed up to pay for Lucid chart on my own credit card.  I now need access to that account but can't get in because the password reset goes to my old employers now.  How can I get help?

I am trying to share a diagram with some colleagues hopefully by inviting using the Email option. When I add their email address and select the appropriate access I get the "Could not send invitation. ...." message when I press the "Invite" button. The colleagues I wanted to invite are visible in the "Collaborators" overview but they never received any email invite. I also tried to invite my personal gmail-account - same result ....

how do i get a shaded grey box to go behind certain areas of my flow chart? like if I wanted to take a section of my flow chart how do I add a shaded background around that section without it going over the actual flow chart? hope it makes sense? maybe it can be shown to me via loom video or something? thanks

Under Safari on Mac the login button on the Lucidchart add-in in Word on Office365 pops up the login box says login is successful and then closes but the add-in just resets as if not logged in. It does however work under Chrome on Mac. It's probably related to Safari's stronger security around cookies from other sites but something to look into please as Safari is often the preferred browser for Mac users.

Hi Does everyone know that I can see the historical data change when I move some employees in the org chart? Scenario:  Mr.A stays in Team A as Developer in the org chart version 1. First moving Mr.A has been moved from Team A to Team B. Second moving Mr.A has been moved from a Developer role to be BA but still in Team B. So the question is the Lucidchart can export data or traceable the movement of Mr.A what and when that this employee has been moved? 

Hello I need to find out the email my parent account is under please? I'd like to add some users to the org at the parent level.

I am exporting my diagram to CSV file.In the exported file the field names of my custom data are lower case but I want it as it is in the field name.Is there any settings i can change for it? or is there any other format I can export the data?

I'd like to move the text out of a shape and below it but still keep the shape and the text associated.  I remember this from Visio but can't find it in LucidChart or in any searches on a bunch of different ways of phrasing it.  So for instance if I have a simple box shape but I want the label below the shape instead of inside it how can I do that.  Note that align to bottom doesn't accomplish this.    Thanks Ed G

While trying to export an image of a large org chart I get the following error:(File > Export > ANY Image format > Crop to Content / 160 DPI > Download)

I'm interested in making a radar graph with 5 lines radiating from the center like a star. I would like to graph a score on each of the 5 radial lines from 1-10 and then connect them with a line. This will help show areas of greatest weakness in a company. Any tips on how to make the 5 lines radiating from the center and mark them with numbers from 1-10? Any help would be greatly appreciated. 

Hi there I've been working on a chart for two days now and one of the most used features was to duplicate an object and then change the content. As of today I cannot do that LC thinks I was accessing a premium feature. How can I go back to the old funcionality? I'm using a free account and the phenomenon appears both in Chrome and in the Android App. Thanks in Advance

Hi there I use the Lucidspark whiteboards to tutor students online and I've been having an issue with WebGL. I get a notification at the bottom of the screen that WebGL has been enabled and then all my writing on the whiteboard gets a weird paint splatter effect and sometimes becomes illegible. I've been using Lucidspark for months now and this just started happening a couple of weeks ago. I've gone through all of the help docs and disabled WebGL in my browser settings and it still happens. Please help.

How do I remove the yellow caution icon (!) at the corner of process boxes.

When using the floor planning feature the scale is off (Measured with rule) when printing it out to A3 paper. Is there a way to correct this so it measures correctly

Clicking a link to another flowchart from a published document opens that other document in edit mode. How do I get the action to open a published version of the linked flowchart? It would be really nice if there was some sort of a preview function that would show me the flowchart as a normal viewer without editing permissions would see it. This seems like basic functionality that is missing from LucidChart. Or at least it's not an easy function to use because so far I haven't been able to figure it out.

Is there a way to save specific colors in a template rather than searching for the color code number? When they reorganized the line and text colors our defaults aren't there anymore.  

Can we insert a web link inside the UML Sequence Markup so if you click on a box or line it will take you to that link?

When I add my child bubbles and click 'auto layout' one of the child bubbles doesn't reposition with the others. Here's what it looks like:

I am trying to select all the lines in my graph and make them all the same roundness. But for some reason every time I select the lines the "Rounded" box to edit is grayed out and I'm unable to change them. I can't even change one line when I select it. There are a lot of lines that are different amounts of rounded and I'd really like them to all be consistent.

See on chart below the text (YES and NO) on the lines coming out of diamond shapes. Some of them have an oval around them and some of them have no border. How do I change them all to not have a border around them? How do you determine which way it will be: with or without a border? Thanks Ken