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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
Derek N102
Derek N102
posted in Product Questions
Google Drive File organization

I really love Lucidchart for software engineering with UML. I'm considering asking my company to upgrade my account but there is one thing that I'm hesitant about. We use Google Workspace and I love the Lucidchart plugin for Google Drive but it seems that Lucidchart saves the diagrams I create under my account's drive in a folder called Lucidchart. Is it possible to save diagrams to a shared google drive within my organization instead of my specific account? As an organization we want to keep all project files on the shared drive and not on employees google drive. If this is possible in the premium account I will definitely campaign for the upgrade.

110
Abigail M
David P105
David P105
posted in Product Questions
import page replaces entire page

I would imagine that if you created a page and wanted to import the contents of another page you wouldn't want to replace the contents of the page you wish to import into. This isn't how import page works though. How can I import a page and include it in a section of the destination page without replacing the entire destination page? I would simply use duplicate if I wanted to replace the entire page

40
Flavia D
John W103
John W103
posted in Product Questions
Admin right to View/Transfer or impersonate user?

We have a unique situation where one of our employees is going on long term disability. His manager will have to take over all his individual files (they were not shared in a team folder). Looking at the help articles and support posts looks like the only way to do this is to delete his account and transfer the contents?  If you have another method please let me know. Thanks!

340
Abby S
Benjamin L
Benjamin L
posted in Product Questions
Everything rounded

Hi When I add a new document this morning every shapes and lines are default rounded and I cannot find any default to change this feature back. Where can I change default settings to NOT rounded?

30
Emma D
Temuulen
Temuulen
posted in Product Questions
Link Data from Google Sheets that is Shared with ME

I am trying to pull data from a google sheet is that shared with me. But I am unable to find the google sheet on the list of sheets. Do I need to own the google sheets to pull data from it? 

70
Abigail M
Peter T101
Peter T101
posted in Product Questions
Move / Copy Table Row

I agree with Benjamin H. I too can't copy multiply cells in the 'table with header'.   I am using the online version of the software!

60
Clara H
Lior D
Lior D
asked in Product Questions
Reset Password

Hi  i don't remember my password i have pressed the "forgot your password" button 3 times and haven't received a reply. please advise and help me this is very important. Thank you Lior

213
Emma D
sameer
sameer
posted in Product Questions
How to create a filter in google sheets and sync it with lucidchart?

How to create a filter in google sheets and sync it with lucidchart?

70
Emma D
David B103
David B103
posted in Product Questions
Actions menu won't stay pinned on screen

If I open the Actions menu to add a link or action to an object there is the 'Pin' icon in the corner of the menu. If I click on it the menu stays open on the screen as a window. However as soon as I click anywhere on the page the pinned Actions window disappears which entirely defeats the action of pinning it. No other pinnable window behaves this way. All others remain on the screen until they are un-pinned by the user.

60
Emma D
Nick T101
Nick T101
posted in Product Questions
Google Drive File Readability

My team are able to preview the file but this feature is almost pointless as they can't read any of the entities/fields. When they zoom in it is just all a big blur. Am I doing something wrong? the document is synced and the integration appears to be linked well with my Lucidchart account...What are my other options for sharing the UML/ER I've created on Lucidchart if we can't get this to work immediately or if there is no fix?

90
Flavia D
Ian M101
Ian M101
posted in Product Questions
What is the difference between Team and Corporate Templates?

Enterprise account users with Corporate Template Admin Privileges can centrally manage via Corporate Templates as explained in this article. But Team Templates still exist - what is the difference between Team and Corporate templates and why both?

80
Cydney E
JD N
JD N
posted in Product Questions
Org Chart image as thumbnail

I have a use case for the org chart functionality but it relies on getting the attached image to be more prominent. Can I have some sort of click action associated with the image to make it bigger or even open full res in another tab/window? 

160
JD N
Jeremy G
Jeremy G
posted in Product Questions
Expanding or contracting a process on a swim line chart

Hi - I would like to be able to group a series of detailed processes into a generic process (ie have the ability to expand or contract processes) on a swim line chart.  Is that possible and if so could you advise in detail how you can do it?

220
Flavia D
Snapp D
Snapp D
posted in Product Questions
Help! I uploaded a svg shape library with too many files and now I cannot remove it!

Hello I attempted to add a rather large emoji shape library to my most recent document this seems to have broken my account as I can no longer load / edit documents. I need this shape library removed from my account ASAP so that I can get back to work as I am currently producing a time-sensitive document. Any help or advice on resolving the matter would be highly appreciated. Thank you!

40
Flavia D
Jesse F
Jesse F
posted in Product Questions
Failed to link my account

The popup said that it failed to link my account with my team @twochairs.com and to reach out to support.

40
Jesse F
Alexandra S102
Alexandra S102
posted in Product Questions
All Newly Inserted Shapes Appear with Blue Fill

Hello Lucid Community! I don't know what hotkey sequence I hit and I cannot for the life of me find this in ANY settings but... for some unknown reason suddenly ALL of my shapes are inserting with blue fill - AND text alignment upper left. I didn't actively select this (and others can edit the document so maybe someone else set a setting somewhere). Please help :)Thank you!

150
Abby S
Japeth E
Japeth E
asked in Product Questions
How do view-only users access Lucidchart documents?

Hi Just wondering how is access to Lucidchart docs controlled for view-only users. Do view-only users have access to all docs across our instance or just team docs or only to ones they're directly shared with etc...? How is access controlled for full-licensed users? Thanks!

3231
Cydney E
Craig
Craig
asked in Product Questions
How can I enable Team Folders in Lucidchart?

Team folders isn't an option on our collaboration tab and it isn't an option under folders in the document tab.  How do I enable this?

723
Emma D
Melina G
Melina G
posted in Product Questions
New Employee Fields created as Functions

I am trying to add a new employee field to my org chart titled "Group" however every time I try to add the field it populates with #Error as it thinks it's a formula. I want to add a new text field for this that can be filled out.

100
Tate S
robinhuang
robinhuang
posted in Product Questions
Import SVG with editable text?

Is it possible to import svg files with editable text? My svg file does not use path so my expectation is that the text is editable after import. However it is not editable.  <svg viewBox="0 0 240 80" xmlns="http://www.w3.org/2000/svg"> <text x="20" y="35">My</text> <text x="40" y="35">cat</text> <text x="55" y="55">is</text> <text x="65" y="55">Grumpy!</text> </svg> My goal is to create a process or sequence diagram. I noticed you can import CSV or UML markup to accomplish that as well. But I will have less control over styling if I do it that way. Is there a way to import SVG so that it is editable?

1670
Emma D
justin.humphreys
justin.humphreys
asked in Product Questions
Create a Yes/No dropdown box in a template

Hi I've found a drop-down UI Widget in the shapes section but when I add it into the template it always appears with both options expanded.    Does anyone here have any pointers on adding a simple dropdown picklist?   Thanks Justin

8951
Abigail M
Dawn B
Dawn B
posted in Product Questions
Process Diagram CSV Import not working as expected

In the past I was able to import quite a large CSV file (4000 rows) to diagram some complicated workflows. It worked great and saved me a ton of time. However I am trying to import an updated version of essentially the same CSV and I'm not getting the same result. The shapes and contents are there and separated onto pages as desired but none of the lines are importing and the pages are not being named. I'm not sure If I've somehow gotten the format wrong/changed from the first time but I've checked this page  and the example csv and I can't figure out where the problem is. It was a lot of work to set up the csv the first time and I thought it would be worthwhile since I could reuse it - but apparently not. Since I am using Lucidchart exclusively for this one need I'll be cancelling my subscription if I can't find a solution. My CSV columns are: ID Name Shape Library Page ID Contained By Line Source Line Destination Source Arrow Destination Arrow Text Area 1And the r

572
Abby S
Elias R C
Elias R C
posted in Product Questions
Issues with Shapes created in the library

We were trying to create an own shape in the Lucid app for an electric block diagram but we've faced some issues in the process.   The Elbow line is kind of "crazy" when we create a complex diagram it tries to get different spots to fix. So when we save a good shape to the library and then we import it it comes with some "bugs" in regards to the line. The picture below shows a part of a complex diagram and the issue occurring.     I have two main questions then:   1) Can we mitigate or solve this line issue when we import a shape from the library?   2) Can we create a shape as the standard ones? I mean a shape which we can choose the points to connect and the user can't move anything inside that like the picture below.  

150
Flavia D
Brendon Marczan
Brendon Marczan
posted in Product Questions
Moving Layers Behind Pages

Hi there  I noticed that this has been addressed before but I don't think it truly explains why. Why is the page always behind the other layers? Why can't I push the page (the active layer) to the front? It makes it impossible to create a template background and then use the page as the working document for collaboration.  This is how it works in a number of other applications including Adobe Illustrator and Sketch. Why would I ever want my active layer to be pushed to the back?      

200
Emma D
Azri
Azri
posted in Product Questions
Account and document gone?

Hi I've only joined yesterday and started to work on a document. I've come back the next day to find out that I need to request access to my own document and my trial for Lucidchart and Lucidspark on the account is gone. Hours of work is gone but my biggest concern is the billing for the account that doesn't seem to exists anymore. Any help would be appreciated.  

200
Leianne C
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