Peer Support

What are the advantages/disadvantage to this option: Visio import: Convert to Lucidchart shapes (beta)   Thanks.

Even though our users log in using Okta they could open it on a third-party computer and keep using that session until that session is expired. That means if a user is offboarded he/she could still access LucidChart with that session unless the user is automatically deactivated through the SCIM integration. So my question is how long is the default session duration? Is this something that can be changed?

Is there a way to entirely remove fonts that I have uploaded? 

How do I remove/delete a generated entity relationship "shape" from my shapes library?

soy estudiante y necesito obtener una gratuidad para facilitar mis estudios ya ingreso con el correo institucional pero me cobran al hacerlo y tiene un limite por cada trazo que se realice.

Hello   I was wondering if there was a way for me to know whether a connector (line) from a container is not properly connected to another container. Visually they look like they're connected but if I were to move the container that it is connected to it would reveal that it wasn't actually properly connected.  I was thinking maybe some sort of conditional formatting but i couldn't figure it out. Any help would be appreciated

Hi If I share a document on a website how can I make sure: a) the document/diagram is responsive on a mobile device?I tried to embed iframes with  width: 960px; height: 720px; but it looks very large on the mobile. b) I am using hotspots in the documents to toggle layers.On the mobile nothing happens when I touch the hotspot-area.Also tried to download the Android app but it requires an account which is overkill for a person who just want to study a process really quick one time. Kind regards Patrik

I am trying to make a button toggle a layer. I've created the layer called "New Objective Layer" in the attached image. When I try to add an action specifically link layers to my button (which is on the base level Page layer) the Select Layer dropdown is empty even though created that New Objective Layer (see attached image). Am I missing something here? 

Is it possible to get an overview of all hotspots in one document?

Hi! I just resized a document when I realized it didn't need to be as big as it was. There is a LOT of text inside the shapes in that document. Everything rescaled nicely except the text which remained exactly the size it was before and is therefore spilling out past the borders of nearly every shape instead of nicely sitting inside them as it did before. There are dozens if not hundreds of little bits of text that are now the wrong size. What is the easiest way to fix this? I see options to select all shapes or all lines but no option to select all text.

Hi all Is there a log or something that shows who moved Lucidchart docs to the trash and when it was done? Much appreciated

I want to use a single document to manage many pages. Can I create an index of pages inside the document on my first page?

Is it possible to have different colors for cell borders? For example in a table every 5th line has a darker bottom border to signal the start of a different section. I can only figure out how to change border color for every single cell in the table. Thanks!

I am using the Org Chart to automate a hierarchy with images. The images are not all square and the ones that are vertical are getting cropped. How do I fit the entire image? When I select the shape and then select Fill Color > More > Image > Scale to FitThe place image is not changed an icon is added to the shape and Scaled to fit in the center of the shape. Now I have my original cropped image and an icon in the middle of the shape.

I have a set of high level Objects that are composites of various other objects which are shared. The high level Objects are split between several Pages of my document. We experimented with using layers to allow the composited Objects to be shown and hidden on the fly. I love that feature and I think it makes the diagram look impressive. The problem I am having is that as far as I know I can't have the same layers on multiple pages. I know I can put the shared objects on a separate page and share them from there but then I lose the beauty of the dynamic visibility on each page. Any links would change the page instead of just making the Objects visible on the page where they are referenced.. What is a good way to handle this and still have an impressive looking page for each of the sets of main Objects?

Due to the fact that there is no way currently to share Objects between different class diagram pages I was looking into simply putting the shared Objects on there own page and then linking to them. The problem is that this takes the viewer away from the diagram that they were working with. Is there a way to add a reverse link or something similar so that they can jump back to the page that they were on?

Videos of LucidChart's Microsoft integration show fully active diagrams with the ability to switch between pages and use layers. That is one of the main reasons why I chose Lucidchart in the first place. Now my team has created diagrams that we need to deliver to our client. When I insert them into Word they are just dead images. They don't even have the the layers that we created. Is this behaving as expected? The videos just gloss over Word and Excel integration after showing fully functioning PowerPoint integration. This would lead any viewers to assume that the behavior is the same for each of them.

Hi - I am using a basic org chart and have added some additional fields to display (which is working great!). How do I go about changing the font and size and colour of text for each field. For example I Want to make the Name one size and the role a different size and bold. I then want the additional fields I've added to be smaller and not bold. Thanks.

I have existing documents with wall objects. Some of these I had the measurement hidden using option wall options -. Hide Length. The documents are showing all the measurements and even after re-setting the hide length still are shown. It looks like a bug as the measurements flash off and on occasionally but are mostly on.  

I am trying to import slides from powerpoint and i thought i added the add-in but i am at a loss

Es urgente no he podido avanzar en mis proyectos ya tengo 3 días detenido No puedo acceder a mis documentos ni puedo crear documentos nuevos me sigue apareciendo la pantalla negra con el error:  "Se produjo un error al cargar tu documento. Te pedimos disculpas por cualquier inconveniente. Inténtelo de nuevo más tarde y comunícate con soporte técnico si el problema continúa."

I am using smart containers with google sheets as the datasource. I would like to map one column of data to be used purely as reference data to drive conditional formatting. I don't want this mapping data to be visible. I thought I could use white colour text as a way of hiding it. I can't seem to get this to work. Any suggestions?

How do I create this shape without connecting other shapes together? Using the curved line bends in undesirable ways. I can get is like this when connecting shapes together but it doesn't stay intact when I disconnect them.  

In my account it seems I can assign colors to collaborators. At the same time in the anonymous guest help page it says "Note: Lucidspark does not track which Anonymous Guest made which changes in a Lucidspark board.  "  Does this mean that whichever animal name the guest is assigned will not be associated with their actions or does this mean I can't assign color or other identifiers to the anonymous guest?

I imported a floorplan from Visio but all the dimensions (which only seem to be visible by holding the mouse button down over an object which is irritating in itself) are shown as centimetres on a printed page not as the scaled size they were in Visio. Help answers say click te £gear icon" in the bottom left of canvas and choose a scale but there is no such gear icon anywhere on my page.   How do I scale? Without scaling the product is virtually useless for floor plans as you have to work out a scale factor and manually work out each shape then add text to tell you the size (and altyer it any time you change a shape size).