Peer support

Need to switch my billing and paid status from my soon to end work email to my private email (which already has a free account associated with it)

Reset link does not work. No matter how many times I ask for a reset link to my email I never get it. Please fix this guys. This sucks

I'm working on a development timeline for the year. I'm creating it major project timeline as it's own Estimate number. I would like to insert a project at the top of my build so I've made it estimate 0.5. Anyway to get the timeline to resort based on the new estimate number?

Hello  Could you please advise if there is a possibility to create a WBS diagram and connect Jira tickets? In this case the diagram will be updating on +/- daily basis and not manual work will be needed for excel/csv files update?

(A basic question) How do I see event type in Lucidchart. In class it showed up but now at home and working on a chart and I don't see it. What should I click on to make it visible?

When I attempt to use the Lucid Chart plugin for Google Slides I authenticate using Google Login as individual which leads me to screen with Admin > Users > Add Users when all I want to do is use my own Lucid Charts account to insert & refresh my own diagrams/charts.  Please help.

It's such a simple thing to do but I can't find a reference on how to do it?I can read the manual once I find the "fine manual" so a link would be sufficient.  :-)THanksMichael  

Hi  I only started using Lucidchart yesterday but so far I love it it's great to work with. It was really easy to create the floor plan of my apartment using this tool.  However when I try to export my work as a PDF or JPEG I only get a blank white page as a result and I can't figure out why. Any help would be much appreciated.  Thanks! 

I would like a tutorial for the timeline with colored intervals template

I need a template for IDEF0. Does Lucid have one?

How can I represent multiple outcomes if the "decision" is No? 

Hi I imported via CSV the schema for a ERD I got the diferent databases and their corresponding tables when I drag 2 related tables from same database it links the correctly the foreign keys but if I drag two related tables from diferent databases the relation does not link the two tables and it instead of FK as relation I got AK without conecting to the corresponding table. Is there a way that that could work ? Also is it possible tu import table comments to the ERD (sql) ?  

I tranferred files from a deleted user to another user.  When the new owner of the files started reviewing it was noticed that some of the files stated "This file has been deleted by the owner please make a copy of this file if you'd like to keep it"   Does Lucid Chart transfer deleted files to the new user maybe that is in the trashbin?      

Hello can you help guide me through the functionality of Microsoft Integrations? Is it specific to Powerpoint or Word or Excel?

I’ve finished creating my flowchart and want to print it on Tabloid (11” x 17”) paper. How do I adjust my diagram and choose printer settings so that it will all print on a single page?

I want to make a button in my diagram that will toggle a layer so someone viewing it can click on a shape to see more information then click it again to hide it and keep the diagram clean. Is it only possible to make a button show or hide it or can I configure it in a way where I can click it repeatedly and have it alternate between showing and hiding the layer?

Hello can you help guide me through the functionality of Google Add-Ons? Is it specific to certain google apps?

If I set up the Google Drive integration how do I find my Lucidchart documents? Can I rearrange the documents in Google Drive? If I make a change directly in Lucidchart will that show up in Google Drive and vice versa?

After we finish brainstorming in Lucidspark we often have action items assigned to different members of the team - we’ve done this using tags for each person’s tasks. Is there any easy way to compile these for each team member so we don’t have to sort them by hand or worry about any of them getting missed in the process?

In my brainstorming sessions we’ve been using emoji reactions to quickly respond and give feedback on the ideas we came up with. After reacting I want to pull out the ones that people reacted positively to but sometimes everyone uses different emojis and I want to make sure I don’t miss any. Does anyone have any suggestions for how to move forward with only certain ideas?

Hello I’m confused with the functionality of the Lucidchart app. Would you mind giving me a little run through of how the mobile app works?

I want to use Lucidspark for brainstorming but sometimes I have so many collaborators that I want to group them into smaller groups for an initial brainstorming session then have them bring their best ideas back to the larger group. Is there any way I can organize the board so the smaller groups can have their own space to work?

Hello When trying to open one of my documents I receive this error. The home page of my account loads without a problem just not actual documents! Do you think you could help me with this?

Hello  When I go into my docs list there is an error message saying it is unable to load my documents. I am not able to see any of my work and I know I have stable internet connection at the moment. Can you help?

Hello in regards to conditional formatting (particularly as it relates to location) is there a way to apply conditional formatting to an entire document? I have one document that breaks down our organizational chart by manager. Because of our department's size this document has 13  "sheets" within it. I understand how conditional formatting functions on a sheet to sheet basis but is there a way to apply conditional rules to ALL sheets within a given document without having to recreate the 6/7 rules on each of the sheets individually?