Hi Marty

Thank you for contributing to the Lucid Community! I have moved your request to a support ticket so we can work with you to troubleshoot this error you're receiving.

For other users receiving this error a first step is to confirm you've closely followed the configuration steps laid out in this Lucid Help Center article and if the issue persists please submit a support ticket with the following information so we can investigate.

• The number of accounts you’re attempting to import. 


• A screenshot of any error messages or pop-ups that appear.


• The approximate date/time of your most recent import where you received the error.