Peer Support

Hello! I'm currently using a template that Lucidchart has provided and I'm really enjoying it. However since my organization is expanding quite rapidly I am researching ways on how to condense this chart so it's not so long.  Is there a way I could have multiple people under the same "Role"? For example both Jane and Jill are Admins could I both their names in one box sharing the box/role of Admin? It seems that the template is limiting me to one name. Thank you!  

Good Day  I have tried to send an email to Lucid Charts but have not yet received a response i was wondering if i could receive help here. I have a few questions based on the subscription. 1. Do you take money out of my account at the end of each month ?  2. As a student is there a specific type of payment plan that may be cheaper ?  3. How do you unsubscribe from a payment plan ? 4. Is there an option for payment without giving my credit card details ?  Thanks so much  please get back to me as soon as possible     

End Goal:  Allow users to interact with chart.  Click on a text box containing Application Name and display more detail information in a single separate text box. Only one box on the chart (no layers) Details: Imported an Excel file with several columns of data (App ID [key]; Display Name; Description; etc) On the chart I have the Display Name(s).  I have a separate text box with two Custom Data fields APPLICATION ID with the formula =SIBLINGS()."App ID" Description with the formula =FIELDLOOKUP("App Data" "Description" @'APPLICATION ID') Since the APP ID contains the App ID values for all objects on the chart the description is displaying error.  Selected the Application Name displays the correct information but doesn’t change the text bo

Hi    The advanced shape and table bar are not appearing when I click on the object. It only appears in the right hand side contextual side panel. Any ideas please as it is so inefficient and driving me loopy?    Thanks    

Hello i canot get pictures into my organigram. I see the option but i cannot import them.  I found a video from 2018 where they implement it but the whole user interface changed. Thank you and kind regards Olaf

I am super impressed with the functionality of this product.   Works just like a desktop app very well integrated.   Not sure this is the place to submit this feedback but wow - great tool.    This is like the first time I have ever left product reviews. 

I've searched and can't find an answer to this. I have an org chart set-up and want to use this to create a group view. However some employees will be assigned to more than one group. I can duplicate the employee (Ctrl+C/Ctrl+V) to add them into different groups however this also duplicates them on the org chart. Is there a way around this? How can I assign people to more than one group? Thanks for the help.

I released my license and then obtained a new one.  Looks like my diagrams from my original license are gone.  Any way to get them back?  This is the same issue a couple other folks have posted about (e.g. https://lucidchart.zendesk.com/hc/en-us/community/posts/4868531720468-Restore-documents-to-reactivated-user).  Thanks

i just created my first chart and saved it.  when i got to my documents i can see it and when i hover I can see an outline of my work but when i open it the document is completely blank.  so frustrated that all that work is essentially gone

Hi all We are recently using the integration with our Confluence Server. I (admin) was the first user to try this and it works well: after granting confluence access to my lucid files I can then add a lucid chart in confluence and select documents from my lucid accountBut another user cannot do this. They can give access to confluence for their lucid documents but after that nothing happens. When they try to add a lucid document in confluence they only see a white screen (and no Lucid folder structure to select a document)They shared their screen with me but they do exactly the same as me. Only difference is that I actually see the lucid folder structure.Does anyone have an idea what is causing this?

I'm looking for a template that can help me show how traffic sources (ad media email social etc.) connect to landing pages which then lead to an email automation program with if/then click dependencies (ie. if the form on the landing page is completed). I can't find a template that helps me convey such a "multi-tactic" flow. Does one exist?

I decided to undergo a free trial of LucidSpark after learning that my storage is nearly full which was the reason why I could not add more pictures to my board. Despite the upgrade showing that I now have 1 GB of storage LucidSpark keeps telling me that I cannot add more images to my board because the storage is full. Not sure if this is a system glitch or if the free trial for individual users is still limited in a way. 

Lucid not refreshing properly when switching pages in a document.  When I first open a diagram it shows the first page correctly.  I select another page/tab in the document and shows blank even though you can see the content in the navigator view….Switch back to the first page and it is now also blank…Edge seems to work fine still…Seems to be happening after latest Chrome update March.30 2022...

In Lucidchart, there is already a setting to allow vertical direct reports however if a person has many directs then the vertical column becomes very long.   Is it possible to add people to both sides of the vertical line to ultimately allow for 2 columns?  See the image for an example.

A cloud outage is always a source of inconvenience and stress but being able to determine the cause quickly can keep an outage from causing bigger problems. These steps will help you use Lucidscale to generate cloud documentation that will help you troubleshoot a cloud outage.   Import your architecture into the Data Hub. Navigate to the left-side panel in Lucidscale and select “Import Data'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center article on importing your data. Create new model in Lucidscale. Auto-generate a model from your imported data. You’ll be able to apply filters customize views show connected resources and more. Troubleshoot with custom views. Use existing views or c

When I double click on a text field in an object very often my e-mail address gets inserted.  It's very annoying.  Why does that happen and how can I avoid that?

Is it possible to create a shape from scratch in LucidChart?  (I.e. create the shape by drawing lines/arcs boxes etc add connection points). My main purpose for using LucidChart is drawing digital logic diagrams.  I need logic gates beyond the 13 in the "Logic Gates" library plus a few more in the "Electrical" library.  For instance gates with more inputs elements such as adders/subtractors.   Thanks Jeff  

Hi Trying to log in using safari and there doesn't seem to be any progress on the page. Logging in works fine in private mode. Any idea why or how to resolve it? Thanks

I am trying to view a map that I can't change but everything looks like this:   Searching here I found mention that changing the Web GL in rendering works but it did not work for me.  I also tried with other browsers.  What is happening here?   

Hi I am looking to number the steps in my process diagram. I added numbers on page one using conditional formatting (if(isempty(upstreamdeep)1count(upstreamdeep)+1). My process diagram spreads across several pages. How do I continue page numbering across multiple pages? I have the pages linked with off-page connectors but the numbering starts back at one on each page. Any help would be greatly appreciated.     

Building a UML component diagram and want to add a port symbol as described in https://www.lucidchart.com/pages/uml-component-diagram#section_3 but I cannot find it in the UML section. Is there another add-on I am missing?

I just deleted a user from my account as they have since left and it deleted all their documents without giving me option to transfer. How do I recove

I have logged in with my student email but Education plan was not provided automatically

I want to change my denomination from NZD --> USD but don't see an option to do so. If I cancel (a year subscription) - will I see USD as an option to resubscribe?

Hi I use lucidchart for creating charts used in an online educational course. In "Shapes search" tab there is an option to search for images and icons. Can I use them free in charts created for my course? Where can I find copyright info about an image? What surprised me is that there is no easily accessible information about images and icons licensing at your website.  Please let me know if these images are CC and where can I find terms of use of one particular image/icon. Thank you!