Solved
I accidentally purchased a Team subscription!
Hi everyone--somehow I ended up on a Team subscription but I only wanted an Individual subscription. How do I switch my plan back to Individual?
Hi Clifford! Thanks for posting in the Lucid Community! I’d be happy to help you with this.
To change your subscription from a Team back to an Individual (or from an Individual to a Team) please follow these steps:
- Login as the Account Owner or Billing Admin on the account
- Navigate to your Account Settings > Plans & Billing section
- Click the three-dot menu to the right of the product (e.g. Lucidchart or Lucidspark etc…) for the plan you would like to change
- Select Change Plan
- Select Downgrade (or choose your preferred plan)
- Click Confirm Changes
**Please note that plan changes apply at the end of each billing cycle.**
Please reach out to the billing team with a support ticket here if you have any additional questions or concerns about your specific subscription.
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