I haven't received invoices

Hi Clifford! Thanks for posting in the Lucid Community. I’m happy to assist!

While invoices are always available for account owners and billing admins to view and download through the Plans & Billing section Lucid Software customers on monthly plans must opt-in to receive their invoices by email (annual plans should receive invoices by email automatically).

To opt-in to receiving your invoices on a monthly basis please follow these instructions:

• Navigate to the Plans & Billing page.
• Click the three-dot menu next to “Billing history”
• Select "Edit invoice details"
• Under Notification Settings check the box next to “Account Admin”
• Click Save changes.

I hope this helps! For more information about invoices please go to this Help Center Article: Access Invoices.

Please reach out to the billing team with a support ticket here if you have any additional questions or concerns about your specific invoices.

Customers from large teams Enterprise or Lucid Suite accounts can contact our Accounts Receivable department directly for invoice-related questions by emailing ar@lucidchart.com.