Peer Support

Hi I am trying to build a sequence diagram. When building in markup how do I have one entity create another like this?  I didn't find this in the documentation.

Hi how do I add another alternative (say an "else if" situation) to the UML Sequence diagram if building it using drag-and-drop?

Hello I was an employee with a fin-tech company that had enabled federated SSO.  I left Intuit a couple of years ago and have recently rejoined.  I am again federated with the same email address.  I was hoping I could get access to the documents associated to my account a couple of years back.  There are a number that are very valuable to Intuit.  Is that possible?  Thanks. Doug

please explain how the Lucidchart Plugin for Confluence server works.We installed this plugin for testing purposes. We did not log in to the plugin because the tests were running. But it was revealed that the uploaded visio files automatically started to be sent to the lucid.app servers and have the following address https://lucid.app/documents/viewVisio/dd4708db-**** The global problem is that no one gave the right to publish documents in the public domain.But if you copy this link "https://lucid.app/documents/viewVisio/dd4708db-****" and paste it for example into chrome in safe mode then we will see that the files are published on the Internet and there is access to them. How can I make sure that these files are not published?How to make links stop working?What do you wa

On your sitemap generator page it says "you can even generate a sitemap from a text outline" How does that work?

We have Smartsheet with start date end date and assignee. Integration to Lucidspark is done and want to organize cards in timeline template and sort it by assignee. How can I do that? 

I have imported my org chart using Excel and CSV.  Our photos are not public so I want to bulk import the photos into lucidcharts. In my chart I cannot find an opton to bulk upload org chart photos.  There is no option for shapes.  I can import images one at a time but we have hundreds of people.    https://lucidchart.zendesk.com/hc/en-us/articles/360000907426-Org-Charts#collapseSix Where is the bulk upload photos menu? I also saw that I can sync images with onedrive.  Is this correct?  Does sync images with onedrive work with the org chart? My images have the same name as my key.  

I can't seem to get access to the admin section. I go to the website https://admin.lucid.app/  It doesn't seem to load.

Hi I've inserted my LucidChart into word via the Lucid chart add in but my chart converts into an image file so I can't access the hyperlink. This also means I can't re-add the link to the specific word as the file is an image. Please can you help resolve this.   Thanks Sophie  

Hi there Our staff ID have leading zeroes which are defined as text fields in excel. I am asking this because the Upload Photos need to be same as the Staff ID is there a way to upload/import the file with the leading zeroes in the LucidChart? Thanks and regards Desmond

Greetings I am not very familiar with the Lucidchart interface. I have created about 10 charts in Lucidchart. Only 1 shows up when I go to My Documents. How can I get all of my documents to actually show up in My Documents? THanks. Joe  

While exporting the diagram in to Visio format horizontal text turned in to vertical when we open the exported diagram in to Visio

Is it possible to create a territory or data map that shows both the USA and Canada in one map?

Is Visio still the only import/export format? Is the transformation 100% lossless? We don’t use Visio. I’ve stayed with draw.io (diagrams.net) because XML is the native file format. Images and permalinks into the app are not a reasonable substitute for a lossless file format that can be stored in version control systems.

Hi Team - My company sent me a license via my company email address I clicked the link and it opened up in Chrome that had profile with a different email address.  For some reason the account got created with that email address from Chrome profile even though the link originated from my company email address.  I already had a trial account with my company email address so when I try to change the email address/username from the account settings it says that the email/username is already in use.  Is there anyway to reassociate the license to my company email address?  Please advise.

Is it possible to set it so that the only way to access additional pages on lucid charts is by clicking on a layered link? Or will they automatically be viewable from the bottom of the screen? Thanks

I have tried different options but is there a way I can share different published links so different people can see different layers? As in if we have secure data on one layer can I let some people see it but not others? What options do we have for this? And if this isn't something Lucid Chart offers what other options might there be?

I have tried different options but is there a way I can share different published links so different people can see different layers? As in if we have secure data on one layer can I let some people see it but not others? What options do we have for this? And if this isn't something Lucid Chart offers what other options might there be?

I am very particular about shapes being aligned to the grid. On my Windows 10 systems I can use the arrow keys to move the shapes and the shapes snap into place the way that I want them. I have team members that are on Macs and they are telling me that the arrow keys don't move the shapes at all. They can do a Shift-arrow to move the shapes in small increments but they don't get the Snap to Grid feature that I am seeing by just pressing the arrows.

Hello I saw lucid tutorial how to add hyperlinks and i see that they have options to open hyperlink in new window. Unfortunately i dont have this option Any idea?

I have been trying to de-licenese a user via the Admin so another staff member can use Lucidchart and keep getting this error:  An error occurred. Please try again or contact support. Error details: Error: Unable to revoke licenses on NoViewOnlyUsers restricted accounts I have submitted this to support via the webform twice in the last couple of months but received no reply. please advise.   

I'm not sure what is going on but I was able to search "server" this morning under Icons and it yielded several good options. This afternoon it yields no search results at all! I logged out and back in and still the same - nothing. Heck I searched for basic things like 'wireless' and 'network' - nothing. There's something broken within LucidChart's integration somewhere. I need this fixed as I cannot use Visio on my Mac. Please help.

Is there a way to move multiple slides at once?  Or... when I copy and paste a page is there a way to stop the slides from duplicating and adding to the end of the previous presentation (and scrambling themselves)?

I created a group from within in an Org Chart.  I went to edit the groups and it worked.  When I returned to keep working the edits were no longer syncing across the org chart and the groups.   I then proceeded to redo the org chart but I can't even create groups from the org chart any more.  I'd like to be able to create locations from within the org chart and move people accordingly.  This worked earlier in the week I'm not sure why it is no longer working.

If I shared a lucid document to someone as View only they are not able to copy text in text box. They should be able to copy not just whole text in a text box but also a part of text if they choose.