Peer support

Hello, I need to export a lucidchart document I created for a meeting in a few hours. I have tried everything including different download formats (PNG, SVG, PDF, etc), restarted my network, copied the document to a new page, and even tried downloading from a private browser window but none worked. Kindly assist ASAP. Thanks.

Hi I signed back in to my account and I do not have my project anymore.  The name of the project is there but when opened, my project is not there

Hi All.  I purchased a one year subscription of LucidChart on the basis of getting rid of my Windows laptop that I have always used Microsoft Visio to design small projects around the house.  I found Viso to be so good that I could design to exact measurments in cutting wood e.g. 14.625” long by 3.5” wide etc.  I am finding that LucidChart doesnt have all those feature and wanted to know if anyone out there is using the software for projects like decks, house, or garage designs and how you managed to find work arounds with LucidCharts?For example using settings for:Measurements - able to set up to three decimal places - e.g. 118.123 inchesMeasurements - going beyond the limit of 125 inches - other than scalingUsing rectangular shapes and making them the size of lumber 2”x4”s, 2”x8”s etc. ? Thanks in advance. 

When following the instructions for connectivity, “Save Changes” is disabled so we are unable to establish connectivity.https://help.lucid.co/hc/en-us/articles/42578801807508-Integrate-Lucid-with-AI-tools-using-the-Lucid-MCP-server#for-admins-enable-or-disable-use-of-the-mcp-server-for-your-account  

I have an individual plan, and have been using LucidChart just fine. Today I was trying to export a document to PDF and suddenly the whole export function is grayed out for me; in fact, the only available options from the File tab for me are Save, Convert to template, Remove from starred, Show revision history, and Settings. What’s going on? Anybody have an idea?

Recently tried data linking Smartsheet and it resulted in “ghost” changes to the dates in the source document. Is there a secure way to do a one way link to make my Smartsheet data visible live in Lucid Chart but not editable / view only? 

I am recreating a building Floor plan to exact scale so am having to drag wall ends to get the correct size, but often the shape skews so it is not properly in line or at 90 degrees.  Is there any way to prevent this?

Dear friendsI can’t change color of shape when using this model of mental map. Can someone help me please?  

Colleagues, AI is a great tool, albeit, one that requires some “wrangling” to get it to do something accurate, precise, and what you want. The statement was posed in a recent manufacturing webinar in the context of AI in Manufacturing:           “Are you correctly answering the wrong question?”Well, are we?It is ‘fun’ to have Lucid AI create a flowchart or ERD - and can be useful to get started.However in more complex situations, AI as “augmented intelligence” can be an imperative driver to genuine productivity and value enhancement.“Augmented Intelligence” requires specialization, with deep capabilities.General (generative) AI seems to be very ‘creative’ but is a mile wide and an inch deep when it comes to specific or specialized capabilities. Prompt engineering can help. Fine tuning is better where it can be applied.The promise of ‘agentic AI’ is to some degree that specialization.My question for this forum and the LucidChart product development team:How can ‘agentic AI’ be integrate

When importing a Lucidchart diagram into Word using the add-in, the layout changes.  Some words overlap each other and are no longer contained within their respective shapes.  The diagram appears correctly in Lucidchart but not after being imported into Word.What causes this issue, and how can it be fixed?

Colleagues, I wish to generate a table (or extract text) of all the page names in a large LucidChart document. I have tried this via AI generated diagram, etc. with no luck. This seems like there should be some way to do this as basic functionality.Thanks

When I select group of smart containers under layout I use the “Group by” drop down to present the data in several new groupings. This is great, however, one of the fields I would like to group on is not showing up in the “Group By” drop down box, what am I missing?

We’ve been testing the new Process Accelerator functionality and some events are triggering immediate emails, ie when the Request Approval is sent.Other activities are triggering emails that take hours to be sent.example 1.  changing the process owner on a document in a repository (2 hours) example 2  comments on a published document (6 hours)Why are these being delayed? 

Is there a formula for the current date? At times I print floor maps and want the current date to show. I am accustomed to Visio, which is easy to do. Thanks. 

Hi i am unable to restore lucid back of 60MB size even ?

I am needing to put an Spanish accent on "n".  How do I do that on the documents online?

Notifications section now has 2 extra items covering the repo approval process.  The Teams notification has been enabled automatically, but I can’t enable either Lucid or Email for either of them.  

tried different browser types and devices, but the error keeps happening

HelloI am still learning org charts and have a simple question...why did the style change and how would I do this manually?I actually need both styles on this org chart, just not in this spot and I am not sure how to do this manually.  Screenshot of Org

I have been working on AWS org maps in Lucidscale. My boss doesn’t like that the accounts are labeled by number and not name. Is there a way to make it use the name?

When collaborating on a board, if I change the color of a sticky note that a colleague added, all of the text on their sticky note except the first letter gets deleted.

Hi,I suddenly experience that I cannot access the tabs/pages I’ve created in a document. Is that a bug in Lucid? BR, Rikke

Hi everyone, I have created a very long document within Lucidchart. When I export to pdf, I cannot see a large proportion of the document. It cuts it off and is unable to scroll to view. Does anyone have a solution for this, please? I have also tried in Lucidspark - same issue. Many thanks.  Best wishes,  Pippa

a user is reporting getting an “unable to launch Application” error when starting Lucid charts.