Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6186 Topics
Magdy E
Magdy E
posted in Product Questions
Data linking messes up the WBS template

Trying to utilize this WBS template in my project. It supports data linking i.e. the ability to import data from an excel csv into the template. Whenever I import the data the resulting chart gets messed up and doesn't align with the hierarchy in the excel sheet. Any clues what's wrong?  Link to the used template below: https://lucid.app/lucidchart/60eca313-bcce-4e63-9b92-c5f545dbd7d9/edit?beaconFlowId=59903C78059FF9B1&page=0_0&invitationId=inv_cbf9240d-de50-44e4-943c-df18932f568e#   Thanks Magdy Elbatouty Google Canada

143
Micah
2 months ago
Wes B
Wes B
asked in Product Questions
Why won't my Excel dates transfer to my Lucidchart timeline?

I'm trying to take an excel file with dates and article titles to import to a Lucid Chart timeline but so far no luck. Dates are rows and correspond to the article title. 

315
Micah
2 months ago
J
JerryS
asked in Admin Questions
Trying to Get AI Prompt Flow to work with LucidChart

Need help connecting AI Prompt for LucidChard to connect to my ChatGPT endpoing. Keep getting this error: Failed to get response from custom endpointSeems like I’ve tried every possible combination of “model”, “endpoint URL” etc. 

871
Ambar D
2 months ago
F
fizyka-klata.pl
asked in Product Questions
Image manager

Where can I find the image manager in lucid currently? 

403
F
2 months ago
F
fizyka-klata.pl
asked in Product Questions
clear the space taken up on my lucid account

How can I clear the space taken up on my lucid account? I only have two small whiteboards. I don't know where some images are that are supposedly on my account.  

312
F
2 months ago
M
mwarwick
asked in Product Questions
Line shape hidden

I have a document where I cannot see any line shapes or connectors.  I can click on them and change their size, but when I click off of them, they are invisible.  It doesn’t seem to affect any other shapes.  How can I get my connectors and line shape to be visible again?

257
Shantel Gillette
2 months ago
A
awagner
asked in Product Questions
LucidScale Groups RDS Resources by Subnet

I am interested in being able to display RDS Instances in the AWS VPC Subnets that they are running in to demonstrate where the endpoints are accessible from. Currently, you cannot group AWS RDS Instances by subnet in the RDS Instance layout settings. Is there any workaround to accomplish this? 

251
Abigail M
2 months ago
R
RJI
asked in Admin Questions
Old email address

I'm trying to change the email address on my account, but I can't because the old one I had to enter is no longer active and can't be reactivated. How can I do this?

102
Micah
2 months ago
M
Maureen H
asked in Product Questions
Drag to select shapes

I have many rectangles in multiple swim lanes.  I would like to select them using drag. However, the swim lane is also selected when drag to select. I do not want to move swim lane outline, just shapes.  I use this to move shapes when the diagram gets larger. ex. move all rectangles to the right to make room for more rectangles. Any advice? 

273
Shantel Gillette
2 months ago
A
ajohns34
asked in Admin Questions
Error when testing SAML connection -

We are getting an error when we test our SAML connection:SAML 2.0 based Single Sign-OnError when processing authentication request!Please try login again!  When using tools to get a more detailed response we get:ALERT: Invalid Assertion Consumer URL value 'https://www.lucidchart.com/saml/sso/macalester.edu' in the AuthnRequest message from the issuer 'lucidchart.com'. Possibly an attempt for a spoofing attack From our metadata.xml:<md:AssertionConsumerService isDefault="true" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://admin.lucid.app/saml/sso/macalester.edu" index="0" /> How can we fix this?

511
H
2 months ago
S
samson.martin
asked in Admin Questions
AWS Cross-Account role - verify credentials error

New to Lucidscale and implementing it in the enterpriseI was able to use the cloudFormation template provided with Lucidscale.  this creates the Policy and requried role.  but when I copy the Role ARN to the New AWS account screen.. I get the “We could not verify your credentials” error.Am I missing something?  I am logged into AWS console in the other tab.ThanksSamson

361
Abigail M
2 months ago
R
ryan_taylor
asked in Admin Questions
How to remove a user from an organizational group

I have a few users that have left our organization. I have removed their Lucid license and transferred their content to another user. However, their account remains in the organizational group.If I understand it correctly, they may then still have limited access to some documents. Is this right?How do I remove them from the group?Should I just delete the account?

312
H
2 months ago
J
jerryhall
asked in Product Questions
Lost Document - cannot retrieve after a lot of work

Delete please (document was in a tab...) Ugh. TY.

131
Leianne C
2 months ago
W
webmaster
asked in Product Questions
Export ERD to QuickBase format

I have built a ERD and need to upload it to a QuickBase format.  Do you have any recommendation or directions to do this.  I uploaded the QuickBase example but it said to export to the QuickBase format but I can not find that format

131
Humas1985
Lucid Legend Level 8
2 months ago
C
claudiaR
asked in Product Questions
Chart transformation in a workflow

Hi All,i’m new in Lucid, I’d like to know if it’s possible to transform a process (visio chart) in a progressing workflow where every step can be assigned to a colleague..thanks in advance!

171
Ambar D
2 months ago
C
cmueller
asked in Product Questions
Frames and containers not displaying in specific board

Hi Admins,I have a large LucidSpark board full of sticky notes that I am trying to add frames or containers to. I get the outline that it is added, but it is not visible. Changing the line color or fill does nothing. I can, however, get frames and containers on other, smaller boards, so I know it is not user error. Different browsers also makes no difference. Please help!

413
Shantel Gillette
2 months ago
D
davidenobleoncom
asked in Product Questions
Import / Export from text file

I would like to generate a chart from an outline file (text).In a competitor's tool ( simplemind.eu ) I am able to simply say File / Open and automatically generate a chart from a text file containing an outline (different levels of indentation).  They also allow exporting an outline, for offline modification.I can’t find such a feature within Lucid.  Does it exist, please?

271
Micah
2 months ago
J
JoshH
asked in Product Questions
Cannot find shared team trash

Someone accidentally moved a Lucidchart document from our team’s shared folder into trash. However… we are now unable to find where the “shared” trash folder is.Individual members can see their private Trash folder by going to “My documents”, however there are no documents from the shared folder in these.Is anyone able to advise on where shared files go when they are moved to “trash”?Thanks in advance!

141
Micah
2 months ago
Lucio B
Lucio B
asked in Product Questions
Change to Lucidchart UI - Lines and Shapes generator

Hello.I’m not sure what happened to Lucid, but lately I’ve noticed that it’s been very difficult to pull a line from some shapes (like tables, paralelograms, etc.).  Instead of the line being easily pulled, the mouse grabs the shape and reshapes it.  This only startted happening a couple of weeks ago.  I have also heard this complaint from multiple people, which makes me believe that it’s not something I’m doing wrong.  It’s somethign that happened to the Lucid UI.

233
Kelsey Gaag
2 months ago
M
Malufa
asked in Product Questions
paginas múltiplas imprimir

Existe alguma forma de imprimir simultaneamente no mesmo documento mais de uma pagina? atualmente tenho que imprimir uma pagina por vez e utilizar outra plataforma para unir os documentos.

81
Micah
2 months ago
D
Darlene.Jeter
asked in Admin Questions
Having Issues Linking Lucidchart to confluence after re-install

Having Issues Linking Lucidchart to confluence after user received re-install requestGot his error I received same error typeNow on reinstall - I get this popup but no login tabBut application still not installed. Back to configure page 

254
Kelsey Gaag
2 months ago
I
institucionytrabajo22
asked in Admin Questions
Luchidchart no guardo mis trabajos realizados

No logró ver mis trabajos realizados por lucidchart, como si nunca lo hubiese abierto

91
Kelsey Gaag
2 months ago
D
djohnso65
asked in Admin Questions
Text in Org Chart Box

I am trying to duplicate wording in my boxes so that I don't have to type the same position over again. For example, I need all the boxes for this particular department to say “Assembler” like the 1st box below.  

221
Kelsey Gaag
2 months ago
S
shantanu9841
asked in Product Questions
Why do we have to login so many times?

Everytime, I close the tab try to open my Lucisspark it always prompts me to login, when I have already signed with google countless times. I just wish that it would just remember my computer and remember my login. Such a trivial thing that can be easily fixed imo 

151
Kelsey Gaag
2 months ago
G
GlenC
asked in Admin Questions
Setting up user as Billing only and not use up a license

We have a Lucid Suite Enterprise account and we have a user who only needs access to pay the invoices annually. It shows that she is using a Lucid Suite license. How do i free up that license but still retain her access to the billing and account options?

171
Mj Z
2 months ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.