Peer support

Is this a known issue and is there a work-around? I’ve used this feature of Smart Containers for many years and have never had this issue before that I can recall:-----When applying Set default shape style on a Smart Container (including Lucid’s out-of-the-box sample), the new style is successfully applied. However, the text inside the container tiles changes from the expected data source content to this string: [object Object]Steps to ReproduceOpen Lucidchart and create a blank diagram. Insert a Smart Container and use Lucid’s sample version. Make a text format edit within the container Activate "Set default shape style" via the Smart Container toolbar under Layout > Style Observe that the style applies, but the text now displays [object Object] instead of the data source content.Expected BehaviorDefault shape style

I keep getting logged out of lucidchart documents. Any time i try to make an edit, it cannot save and then logs me out.I’ve tried multiple browsers, incognito windows, and VPN sign out/refresh.This appears to only happen on documents that others have created and shared with me. I can edit documents that I created.

How do I click and drag shapes with my touchpad?

Dear all   I have created a flowchart with URLs behind several steps in the process. Upon clicking them the user should be taken to the URL. In the left bottom of Chrome it also shows the URL behind the item. When clicking it though it seems that the LC plugin is going into drag-drop mode. How can I have the links working upon clicking the item instead of having to include a note with all my diagrams that people must use right-click -> open in a new tab? I suppose this is a feature that should just work as designed without special workarounds? 

When I try to export a Confluence page to Word, I encounter the attached error message. After investigation, we found that the issue occurs only when a Lucidchart diagram is embedded in the document. If the Lucidchart diagram is removed, the export to Word works without any issues.Could you please provide support to enable the "Export to Word" feature to work properly even when a Lucidchart diagram is included in the page? 

Trying to connect Jira to Lucid and the directions are generic.  I installed the lucid app in Jira.  There is a configure, go there.  There is a new button “Connect to Team”.  I do that and get a generic error that has no search results.  The error is from a lucid.com website, so it is not coming from Jira. Sorry!Our servers experienced an error. We apologize for the inconvenience. Flow ID: 8473455161684ba6Time: 2025-11-10T19:37:57.570Z Any insight here?

Please return the Lucidchart menu bar. I realize it take a few extra clicks now to get to the export/print functions. However, if you’re a heavy Lucidchart user, this elimination of the menu bar adds a hassle hurdle to using your product.

I have created a tree structure using Org Chart from an Excel Import. Each ‘employee’ box has a data set of variables imported from an external excel sheet. One of those variables is called URL and on each employee it contains the full URL data for an external app I wish to link to for that employee. If I highlight an individual box the ‘Link to’ menu option lights up. If I click that I  can then manually copy the contents of that box’s URL variable into the ‘Link to’ dialog. Now that individual box is correctly linked to the external app! Success! BUT I want to do that for all the 500+ boxes… is there away to make this automatic?

Hi there, I am trying to build a multidimensional swim lane process. I need to be able to tag each step in the process with two labels (either both, or just one). First,  I created a Dynamic table so that I could have both vertical and horizontal swimlanes. I can’t seem to turn magnetize on for this table type, as it’s greyed out (when I have a swimlane selected, and also when I have the whole table selected):I tried using the tag function. But I can’t seem to move the tags around, and I don’t want them on the top left. I want them either underneath, or in the middle of the process shape. I also want them always fully visible, not just a tiny tag with no text. So that didn’t work for me.Next, I tried adding a Standard shape (a tiny circle) to a process shape - but I can’t drag it to sit inside the process shape. I cannot

Hi, i highly use LucidChart for works. Since the change. It’s no more easy to work with. Top menu is now far from the user. Can we have option to re -enable this view? We are loosing precious time having to constantly go back to this (Sandwich sub-menu) to show all the tools.

I have completed some Builder Badges, but I am unable to accept them in my My Profile. I did not receive an email from Credly as well. Can you please provide a way for me to accept my badges? Thank you! 

I am importing data from an excel spreadsheet into LucidChart.I need to import several hundred rows of data into the chart.Each row in the spreadsheet must appear as a rectangle in the chart.Each rectangle should contain the contents of each cell in the corresponding row.How do I set up the import so that each rectangle will be:a) certain dimensions (or autofit)b) a certain distance directly below the rectangle corresponding to the prior rowc) in the same order, stacked vertically, as the rows in the excel spreadsheet. Currently the imported data appears with the rectangles arranged in an n x n matrix, instead of in a single vertical file.

Using Collaboration mode doesn't seems to keep the original colors of the stickys,   they turn blue and then when you exit collaboration mode...they stay blue.    The colors represent good, ok, not good and knowing what colors where places where is important….but want to make it anonymous. in Collaboration settings;  i have all the toggles switched to off.   except show cursor. ALSO...im using a Sticky bank….not allowing users to create their own colors.    seems to only happen with the stickys pulled from the sticky bank. Am I doing something wrong?      

Email was inadvertently tagged “Personal” but should have been “Business.” I have followed forum questions / advice and tried to delete to start over again, but Lucid won’t allow me to delete. How do I “undo” to correctly set my email as Business?

I custom made an org chart with photos last week.  Today I am trying to add more photos and I’m not able to.  Is there a photo shape I should be using?

I am trying to automate the creating of the flowchart in Lucidchart using a step by step procedure using shape library as BPMN 2.0. Since BPMN2.0 does not provide change shape feature. Wanted to understand if there is any other way to automate the process

Hello,My company acquired another company with it’s own Lucid instance.  How do I migrate all of the accounts and data over from their lucid instance to another?  Please advise.Thanks,Gabe C.

 Hi,I have added mermade code into the diagram as a code section, and it is appearing on the preview but not on the actual page. I have tried all the usual methods to fix this: I have refreshed my page, opened a new Lucid document and tried it in there, I have input a new made code in the same document, and that works, I have reset my computer, but nothing seems to work. Since you can't expand/shrink the diagrams, it may get stuck in this state.If someone could explain why this is happening, that would be much appreciated.Thank you

we have the lucid chart addon for confluence and one of our users is not able to edit the document after inserting it into a page. he gets the error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit.”  using the document picker to insert the diagram does not help. user would like to increase the height of the chart but is unable to make any edits.

I am an individual plan user. I am getting an error while trying to import .vxdx or .drawio file. Getting error “Board failed to import”. There are no other error details.Any suggestion?

Disappointed that I don't see an icon for Microsoft Entra ID. There are related icons but not the main.

How do I get this line to drop straight down vs. to the side?  

Just started today, I can’t see anyone that’s on the board unless it’s a signed in user. Cannot see visitors. 

If you are seeing the error message “Unable to join team, the account is full.” when trying to join a Team account, please send this community post to your account admin. Every user on a Team account is required to have a license. If there are no more licenses available on your Team account, you will be unable to join until the admin takes one of the following actions:The admin can purchase additional licenses in the admin panel. For more information on how to do this please review our Add more Lucid licenses Help Center article. Alternatively, the admin can delete users from

I do not have the Icon for Generate Diagram, nor does it appear when i go to Help → Feature Find. Please help