Exporting to Visio is missing shapes

Hi ​@the phoenix,

Thanks for posting in the Lucid Community!

First I want to clarify, when you attempted to export your document into Visio, did you follow these steps below, also listed in our Export or print a Lucid document help center article?

Visio file 

To export a document as Visio file you must be on an Individual, Team, or Enterprise account.

To complete the export, follow these steps:

1. Open  the More menu from the top-left of the canvas.
2. Hover your cursor over “Export”.
3. Select Visio (VSDX) or Visio 2010 (VDX).

The file will download to your local device.

Note: The only action type supported in Visio after VSDX and VDX export is a link to web. VSDX and VDX action types not supported include linking to a page, layer, document, or email.

Will you please try the following troubleshooting steps so I can take a closer look at the issue you’re experiencing:

• Adjust Content Scale
• Copy content to another document
• Decrease document file size
• Disable infinite canvas
• Enable and adjust page tiles
• Since your export is only exporting the frame, try to export your document as another file type. This is particularly helpful when exporting your document as an image or Visio file. For example, if you export a Lucidchart document as a VSDX file, and it doesn’t appear correctly when you import it into Visio, try exporting the document as a VDX file instead.

Please let me know if you are still experiencing the issue after trying the steps above and I am happy to jump in and take a closer look! Thanks in advance for your help and patience!