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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6334 Topics
Stuart H
Stuart H
posted in Product Questions
editing shows changes on same screen

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). I have no layers turned on it just started doing this worked fine for months  and I can't figure out which setting I need to change.  I even pulled a back up copy and tried another computer same thing It has to be something in the set up .  It makes my new work unreadable. I appreciate any help. Thanks! 

00
Colton E
Julie G101
Julie G101
posted in Product Questions
Wall size not allowing the size I want.

When I click and drag on the dots at either end of a wall it will not allow certain sizes.  It will jump from 13'3 to 13" 10' with nothing in between.  How can I set my wall length at 13'6"?  I tried removing the "snap to" function.  

100
Sami H
Mary M
Mary M
asked in Product Questions
Lucidchart not updating with google sheets

I have my data in google sheets and it apppears to have synced with Lucid however the data hasn't changed in the chart. I've refreshed and replaced the dataset and still it's not updated. Can someone help?

511
Abigail M
Pamela
Pamela
posted in Product Questions
LAYOUT ISSUE

Hi - after importing my data the org chart puts the direct reports  in a horizontal positioning across the page. How do I get the positioning to be vertical instead. So Ed Sue and Jane report to Rick. Rick should be on top and the other three should be underneath him vertically. I can't figure it out.  

30
Shanna H
Tom F101
Tom F101
posted in Product Questions
Can't see/edit my own documents

Hello I created two documents yesterday and now I'm unable to see them although colleagues with whom I have shared access can. It says I'm the owner of the document but it doesn't appear when I login and I get the access request screen when trying to get to them via link. I've already tried private/incognito mode with no success. Help!  

50
Flavia D
Patrick H
Patrick H
asked in Product Questions
Upgrade to Educational account

Hi I use lucid app for class at Indiana University. I have used up my 3 document limit and was wondering if I could get my account upgraded to an educational account so I can create more than 3 documents. 

220
Ashley C
katie
katie
posted in Product Questions
Linking on Lucid Charts Boards

Are we able to easily add a hyperlink to a lucid charts board ideally within a note that we can easily click on it and it brings to a webpage. 

70
Micah
jchamberlain
jchamberlain
posted in Product Questions
Error When embedding a large Lucidchart diagram into Confluence

I encounter the Error "Could not retrieve document. Error: Index 0 out of bounds for length 0" whenever I try to embed some of my larger diagrams into a confluence page. Any thoughts on how to resolve this error?

100
Micah
Jason K101
Jason K101
asked in Product Questions
Lucidchart shape customization help for 'Vertical Tab Panel' shape (from UI Containers library)

How can I edit the 'Fill Color' of the Tabs embedded in the "Vertical Tab Panel" shape from the "UI Containers" shape library?    The 'Fill Color' button is greyed out for the individual tabs - and the shape does not appear to be locked or grouped. I've already discovered the 'Contextual Panel' - 'Advanced Options' feature to toggle the # of tabs and which tab is selected (example above is 3 tabs with Tab 2 selected)... I'd like to use the "Fill Color" feature to customize tab by tab color changes beyond grey and white. Thanks for your help!

1211
Sami H
James M101
James M101
posted in Product Questions
New account lucid asks your industry

When you have a new account a popup asks you your industry. It is very flawed as is very easy to click the wrong option. Lucid now thinks I am an Architect! *there is no way to go back again*

00
Flavia D
dom.martin
dom.martin
asked in Admin Questions
Exporting my Lucidchart document then importing back into Lucidchart

All our lucidcharts are held under one email domain however our company has been bought by another company who also uses Lucid and we need to import our documentation into their Lucid setup. There doesn't appear to be a native way to export/import or move the documentation. How do we migrate our documentation between accounts ? 

461
Emma B
Marina G
Marina G
posted in Product Questions
Changing from Individual to Team Plan

Hi There I have an individual plan right now (I'm using a work email address) and we want to upgrade to a Team plan. Will all content created on my individual plan be available on our team plan if I'm using the same email address? Or will my content disappear once I moved to a team plan? Thanks Marina

50
Sylvia X
Tomasz S
Tomasz S
asked in Admin Questions
Lucid audit logging and usage data

Does the Lucidchart Enterprise license offer organizational audit logging capabilities? For exampleDocument creation events (e.g. timestamp document owner document name sharing options etc.) Document edit events (e.g. timestamp document owner document name sharing options modifications collaborator edition etc.) Document deletion events Document export events Authentication eventsI would appreciate a pointer to any documentation on this topic. 

4447
Leianne C
Madison S
Madison S
asked in Product Questions
Double-click on a shape

The last time I used Lucidspark I was able to double click to add extras of the last type of shape that I copied. Now whenever I double click it gives me the automatic sticky note which I don't like using. Has anyone else had this problem?  Has this feature been replaced by another shortcut?  If so how do I keep using it? Thanks

1490
Micah
elin.skovlund
elin.skovlund
posted in Product Questions
Change owner of Lucidchart

I have adminrole in our account but need to be set as owner. The person who has this role is no longer active in our company. How do we solve this? 

100
Colton E
Maarten O
Maarten O
asked in Product Questions
Can I set actions to toggle conditional formatting rules, or something to set data field in my diagram?

Hi I have a BPMN diagram I’d like to use for conversations with both my business and my IT audience. To accomplish this I’d have a diagram where in one case I’d like to show business labels in other occasion technical labels. To accomplish this I have created an Excel file with two columns; business label & technical label. Then I create page level custom data field. In the diagram I have formula’s on the tasks with an IF testing the page-data field to control what column text is displayed. To complete my use I’d like to create a link toggle button … something to set the data field. Is this possible? Any other suggestion to accomplish what I want? BestMaarten

341
Flavia D
James R101
James R101
posted in Product Questions
James Rogers

Hey guys I set up an account and started my Ph.D. assignment but now I can't find the account LUCID are billing me every month. I can't get any help and I am worried because I need to complete my assignment which is due. I use different emails and the system has set up new free accounts but none linked to my billing information or my document really frustrating. Can anyone contact them to resolve this because I am doing the research in Sierra Leone with limited access to wifi. Contact hindolo281@yahoo.co.uk +23278049543

40
Flavia D
Ken M
Ken M
posted in Product Questions
My Documents - Folder Presentation looks strange?

When I go to my Documents Page I see my folders but they look like they are not being displayed with any kind of folder image just like a blank outline of what a folder would look like.  Am I seeing this correctly?  Thanks for any feedback.   ken@tmf.email

20
Sami H
itzae s
itzae s
posted in Product Questions
Tomografía y densitometria

Tomografía y densitometria

00
Sylvia X
Kiesha E
Kiesha E
posted in Product Questions
close account

I would like to close my account but cannot see a link to do so please assist

100
Abby S
Amanda J
Amanda J
posted in Product Questions
Large Org Chart

I have to create a very large Org chart for my company. (500+) I have used SmartDraw and Visio software previously for my company's Org charts.  The problem is not everyone has the same software in my company and I need to share the chart as a PDF file. Does Lucid have this capability without cutting half of the chart off? SmartDraw and Visio do not. The max employees I was able to PDF was around 200.  

110
Amanda J
Shannon P
Shannon P
asked in Product Questions
Lucidchart UI Zoomed - How to reset

Hi there  I don't know how this happened but I have zoomed the UI for lucid chart. It's a little tricky to work now that the UI is taking up more of the workspace. I can't figure out how to zoom back to the the 100% view.

1280
Leah W
Soora Wi B
Soora Wi B
asked in Product Questions
Saving a chart as a different file name

Being new to Lucidchart it wasn't apparent on saving a chart with a different name.  I didn't see a 'Save As' option.

351
Shanna H
Virus G
Virus G
posted in Product Questions
[FR] Because i don't speak english

Bonjour Je me suis inscrit sur votre site espérant avoir une bonne marge de découverte et après 3 heures de teste j'ai créer une maquette a la vas vite afin de voir ce que pouvais vraiment faire votre outils. Cela fait 1 heure que je suis retourné sur mon projet qui était en cours et impossible de mettre des éléments sur mon plan alors que j'ai déjà poser ses élément la toute première fois. Est-ce pour poussé à la consommation ?? Par ailleurs je suis un utilisateur lambda et j'aurai souhaité savoir si vous avez des offre d'abonnement ou  non ? Car la formule actuel est beaucoup trop chère pour 1 mois. Merci de m'avoir lu :).

70
Coumba D
Nhu
Nhu
posted in Product Questions
Please Delete My Account (unknown error)

Hi    I attempted to add a milestone chart on Google Doc and was not aware that Lucidchart went ahead and created a brand new account for me. I do not need this account and want to delete it. Everytime I try to delete the account an error pops up. Please advise.    Thank you   Nhu      

50
Sylvia X
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