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New Jira Issue card not showing the ticket status

  • September 27, 2023
  • 1 reply
  • 54 views

Lisa B

I made a couple of new Jira tickets via the "New Jira Issue" feature in a LucidSpark board. The first one I created shows the ticket's status in the top right and allows me to change the status. 

But the next one I made won't show the status. I made another one to test it and am having the same issue. They were identical except for who they were assigned to. And I tried both of those same assignees in test tickets and had the same issue. 

What could be going wrong??

Comments

Karsten B
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  • Lucid support team
  • September 29, 2023

Hi Lisa

That sounds odd. I am going to create a support ticket so we can dig into your experience here.