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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6349 Topics
Richard M102
Richard M102
posted in Product Questions
Creating a click here button to skip to specific diagram location

Not sure if this possible at all and apologies if this (or similar) has been asked. I'm attempting to create a call flow diagram for ease of description where the only outcomes would be yes and no.  I'm wondering if I would be able to create a button where if selected would jump to separate part of the flow on the same page. And if so would this only be usable in Lucid or would exporting to a PDF operate in the same way? Thank you in advance. 

220
Phillip W
shawn
shawn
asked in Product Questions
Network Rack Patch panel add numbers/names to ports

We are looking to add names/port numbers to all the network rack diagrams. How would this be created? Are there more shapes we can create/import for network devices?

743
Addie
Lucid Legend Level 8
Jonathan G
Jonathan G
asked in Product Questions
Installed Google Docs Lucid add-on but it's not showing up under the add-ons menu.

HiI installed the Lucidchart add-on for google docs and it's not showing up under the add-ons section. Have refreshed the page cleared cache tried different browsers and no avail. Please advise.Jonathan

1241
Addie
Lucid Legend Level 8
Ash P
Ash P
posted in Product Questions
Creating multiple line connectors at once

Can we link multiple sticky notes to one shape simultaneously rather than individually create a line connection? Say you're creating a sitemap of a website and you want ten pages to all connect to a higher-up page in the hierarchy. Instead of individually creating the connection can you select all the sticky notes/shapes and then click (without creating a group)?

240
Micah
Clifford
Clifford
asked in Billing
How to reactivate canceled Lucid subscription?

My subscription was canceled. How do I re-subscribe?

3661
Chelsey D
Narmina İ
Narmina İ
posted in Product Questions
Не могу найти свой документ

Добрый деньЯ в конце 2022 года в декабре сделала тут диаграмму (сложную) а сейчас ее нетПожалуйста помогите мне найти ее

40
Coumba D
Yehuda M
Yehuda M
posted in Product Questions
Can't export to visio

While I export my diagram to visio I got a blank page on the exported visio file

110
Coumba D
Matthew S103
Matthew S103
posted in Product Questions
overlapping images

If I import multiple images. How do I change which one overlaps and which one goes "underneath". I have an image I want to put on top of another but it goes underneath the image instead and no longer is visible. I've researched and experiement with "layers" "fill color" and "transparency". Thanks.

90
Phillip W
Abul K
Abul K
asked in Product Questions
Data Flow Diagram template in Lucidchart

I need data flow diagram for implementation of smart contract in real estate

480
Phillip W
Scott P102
Scott P102
posted in Product Questions
Smart Container sorting errors (Manage Containers menu broken)

In the past couple of days I've noticed that a number of Smart Container powered timelines are no longer working as expected. My timeline is fed from a CSV and the containers are labeled "Week 1" "Week 2" and so on. Previously these container columns would appear in the expected order (1 2 3 4...) starting from the left of the Smart Container. But as of the last couple of days the containers are re-sorting seemingly randomly and are out of sequence. It is impossible to drag the containers or to use the "Manage Containers" menu to reorder the containers. If I drag a container in the Mange Containers list to a new position it will move in the list but the actual container remains unchanged. Refreshing the page or moving to a new menu and then back again simply moves the item in the Manage Containers menu to the original (incorrect) location. Furthermore if I duplicate the tab the Smart Container will render with the containers in the proper order but only until the page is released

160
Richard U
Rebecca P
Rebecca P
posted in Product Questions
Requiring View Only License to be Approved by Admin

We are trying to lock down Lucid a bit more and have noticed that View Only licenses can be given to anyone and while they have less rights being able to view is a privilege we want to manage. Does anyone know how to set up view only licenses to be requested before being granted? Thanks!

2810
Richard U
Scott C101
Scott C101
posted in Product Questions
How to communicate with all team members?

I am a fairly new Lucidchart user.  I have a file where there are 10 people I have shared it with.  I would like to add a comment in some way that notifies all 10 of them to read and respond to the comment.  At this time all I can see is to @ separately each person.  Is there some other way to send a message/communicate that alerts all 10 people without @ each person?

70
Richard U
Ashley C
Ashley CLucid support team
posted in Product Questions
Take your Lucid documents from just-okay to SLAY! 🤩 with free access to Streamline icon and illustration sets

You’ve already been able to level-up your Lucid diagrams with GIFs icons and emoji shapes. But now you can also gain access to Streamline’s huge library of icon illustration elements and emoji sets! This is not a drill! To learn more about how to enable and use Streamline check out our Integrate Lucid with Streamline help center article. It’s free for all Lucid account levels and available right now. I repeat: this is not a drill. Upvote this post to show your support and leave a comment to get notified of new replies. Now get out there and create the diagram of your dreams! 😍

80
Ashley C
laura
laura
posted in Product Questions
How do i add layers in the trial version

I have the trial version of Lucid art but can't seem to find a layers option - does this exist in the trial version? Thanks

50
Phillip W
Paul G101
Paul G101
posted in Product Questions
Line text has a rounded corner box

i am suddenly getting a rounded box around text added to a line.  How do I turn this off?

110
Micah
Matt W101
Matt W101
asked in Product Questions
Calculate Completion Time for Diagram

Hi all   I'm diagramming the workflow process of a 100+ person organization. For a particular workflow I'd like to be able to calculate how long it will take to complete the workflow based on the sum of how long it takes to complete each individual step. Use Case: Develop a swim lane diagram of 4 different departments. Display the sum of the time to complete both the relevant portion of the swim lane as well as the total time of the overall process.   How do I accomplish this? (note: I'd like to avoid having to build the process chart in a cSV and then import it in)

619
Phillip W
Mike U
Mike U
posted in Product Questions
Shape Library Slow Loading

Hello we are creating a workflow and would like to have custom shape libraries load during a new document creation. Ive noticed that adding 10+ shape libraries causes slowness for this process. Is there a best practice around number of shape libraries or shapes per shape library or maybe overall number of shapes we should be thinking about?   Thanks Mike

170
Addie
Lucid Legend Level 8
Clifford
Clifford
asked in Billing
Forwarding invoices automatically

My manager asked me to forward my Lucidchart invoices to our Accounting team every month. Is there a way to do this automatically?

1681
Chelsey D
Dmytro C
Dmytro C
asked in Product Questions
Add row to en ERD entity shape using the android application.

How can I add row to en ERD entity shape using the android application (free account)?

445
Leah W
Jeff H101
Jeff H101
posted in Product Questions
"Create a copy" not working - stuck forever on "Creating copy"

The "Create a copy" function is not working for me in either Firefox or Chrome. I've done it successfully dozens of times; this is a new issue. To be clear I am not talking about copying and pasting. I am talking about the function where you can save a copy of a document with a different name most easily accessed via Ctrl + Shift + S. For the last day or so whenever I try this a little "Creating copy" notification comes up in the lower left part of the screen with those words flanked by an info icon that doesn't seem to do anything and an X that closes the notification. But the copy is never created. It just gets stuck on that notification forever. I've tried a few workarounds such as copying and pasting the file from the Documents screen. They seem to work though they're less convenient. Which makes it all the more mysterious why this specific function seems to have crapped out. Is this some new bug? If not what if anything can I do about it?

80
Phillip W
Matt G104
Matt G104
asked in Product Questions
How can you show/hide or filter out certain employees in an org chart?

I want to be able to create an org chart which only shows managers so subordinates who are not managers are hidden. Is this possible with a filter? Or can I manually hide specific employees?

1061
Leianne C
Tony H
Tony H
posted in Product Questions
SuperSlow Lucid Chart response

I have been having a lot of trouble with Lucidcharts lately. Got to have an extra dose of patience.No matter how complex the work. Takes me an absolute age to do anything from manual data input resize rename a text box data link. You name it its slow. Unusable. Tried and experience the same issues on work boradband (10G) home broad band (1G) on my Mac Pro iMac Mac Mini on my HP Notebook on my Dell desktop in other words all different machines. The mac Pro i use to render films..... I Have always used firefox and particularly wouldn´t like to change browser.

90
Leianne C
HERMANO A
HERMANO A
posted in Product Questions
Collapsing a node in Lucidchart Android

I have downloaded LucidChart for Android. I want to create mindmaps where I can collapse any sub-nodes and eventually view only the parent nodes but I don't seem to be able to do that.  Any help ?

50
Phillip W
Rose S
Rose S
posted in Product Questions
Adding location to Org Chart Tile?

I imported Name Title Supervisor and Location. The Name and Title are showing up on the org chart tiles for each employee but not locaiton. How do I udpate it so that each tile shows locaiton description? Example: It currently says  Jose Medoza Production BUT i would like it to show: Jose Mendoza Production Oregon

30
Addie
Lucid Legend Level 8
Audrey V
Audrey VLucidite
posted in Product Questions
3 steps to build and improve user journeys with Lucid (+ template)

Lucidchart makes it easy to build user journey maps. But before you begin mapping the user journey you need to first conduct user research and make sense of your insights. Lucidspark provides a flexible canvas to capture customer insights in a shared space for team members to access. And with Lucidspark’s organizational features you can quickly identify common themes and trends in research.  When using both Lucidchart and Lucidspark you’ll capture all your research as well as a polished journey map in one central location. When it’s time to revisit your journey maps you can turn to this single source of truth to see how past decisions were made and what insights were overlooked.  How to use Lucidchart and Lucidspark to continually improve user journeys: Step 1: Use Lucidspark to collect user data quotes and insights in one central location. Include links to other sources if needed. Then organize the data and identify themes using Lucidspark features like tagging Gather and So

1230
Audrey V
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