Admin questions

I have a few users to add and licenses to grant, but the Users tile is not populating. I’ve tried three browsers, and one of my co-workers, who is also an admin has tried Edge, Chrome, and Firefox as well. Screenshots of the Java pane. 

On a request for access there is a banner that says, “This user has not yet verified their email address.” Neither the user nor I as an admin can find a way to conform their email address or re-send another verification email. We are an SSO shop, which makes this even more curious.Can someone please explain?

I’m finding that actions such as deleting a document, creating a copy of a document or emptying the trash require multiple attempts before they work.When trying to delete, I click the button in the dialog box to “Delete item(s)” and it just sits there most times. When trying to make a copy, the box closes, I get a notification bottom-right of the screen saying “Creating copy” but it stays there indefinitely, and no copy is created. Before I cancel my subscription, are there any solutions?Thanks

Without going through a user deactivation, is there a way to see how many chart documents a user owns?

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a management role that differs from inviting users to the team to share and edit because of this the team does not have a m

NOTE: As of January 6, 2021, Lucidchart no longer offers support for Lucidchart OnPrem for Confluence. The Lucidchart Confluence Converter is no longer supported for use migrating from Lucidchart OnPrem to the Lucidchart app for Confluence Cloud. While the converter remains available for use, we can’t guarantee its performance or provide technical assistance for it. Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app.Incorrect ConsumerThis issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following:Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance

Understanding Licenses on a Team Subscription Each user on a Team Subscription must have an active license. Licenses cannot remain unassigned while the user is still part of your team, because every member automatically occupies one seat. This setup ensures that all members have access to the paid features available under your Team subscription.If you need to free up a license, for example, when someone leaves your organization or no longer needs Lucid, you’ll need to either:Delete the user, or Remove the user (available to Team subscriptions only)Once that user is no longer part of your team, their license becomes available for reassignment to someone else. Please note, if you delete a user you will be prompted to transfer their files to another member of the team. If you remove a user, they will retain their documents and be moved off the team. If you need more instructions on how to do so, please reference this Help Center article: Lucid Admin Panel – User Management.   

Hi everyone,I'm trying to customize the week view in Lucid so that it starts on Sunday and ends on Saturday, instead of the default Monday to Sunday setup.I've looked through the settings but haven’t found a clear way to change the week boundaries. Has anyone successfully updated this configuration? Is there a way to adjust the calendar or timeline settings to reflect a Sunday-start week?Any help or guidance would be greatly appreciated!

The OneLogin SAML and SCIM integration with Lucid was developed by and is supported by OneLogin. As such, OneLogin is responsible for providing support for set up or when functionality isn’t working as expected. You can browse OneLogin’s Knowledge Base for answers or contact OneLogin Support.

we are looking at integration with our salesforce instance.  Globally we have IP restrictions on this and I am wondering if lucid can supply a list of global IP so they can be added to our whitelist?

During your upcoming move to organizational groups in Lucid, your existing groups will be maintained in the following ways:The entire group structure from the previous experience will be brought over under a “Groups (Sharing)” folder.  Primary group members will be moved over as corresponding organizational group members. Group admins will become organizational group admins.All updates are limited to account management, so functionality within the Lucid platform won’t be interrupted for users. Read on for more details about how existing groups will be maintained. Groups structure: Groups from the previous experience will be brought over under a “Groups (Sharing)” folder used only for sharing purposes, and all licensing will be through organizational groups. For instructions on accessing and managing your organizational groups for licensing, as well as how to leverage Groups (Sharing) moving forward, reference our Lucid admin panel: Group management article. Primary group membership: An

I created a Licud Team Hub and would like to transfer ownership of the Team Hub to a different user that is already a member of the Team.  Is there a way to do that

I am working on Salesforce ERD document. The page is stuck, can’t do any update. I have tried to reopened the lucidchart, and even restart my computer didn’t help. the document link is 

We do not see to have any document admins, nor are we able to assign the role of document admin to anyone.  Who has permissions to assign document admins?I’m a Billing and Account admin, but the document admin role is greyed out for me to assign to anyone. 

Documents were transferred to another user and then the license was removed from the original user account. Transfer said it went through but the end user isn’t seeing any of the documents.

Hi, In LucidChart I have a few old accounts that are ‘limited access user’.  I’d like to remove these old accounts, but could these account have owned files ? Is there a risk that I loose these files when I delete the account ? What is the procedure  to transfer his files? Thanks for your help. Regards,Joeri Michiels

I am using Lucidchart’s Org Chart with an uploaded dataset (columns: Type, ID, Name, Parent ID, Revenue). My Revenue field is numeric and displays correctly for individual school nodes. I created a calculated field called Team Revenue with the formula: SUM(Descendants("Revenue")).  I want to be able to show revenue by employee including a roll up under each supervisor. Ideally this is dynamic as I move folks to di In the Org Chart Details panel, the total roll-up for the entire chart is correct (e.g., I see a numeric value of $50,000,000, which matches my source data). The Problem:  When I add Team Revenue to the layout tap and apply it to all shapes, every manager shape shows a 0 instead of the correct  descendant total.  However, the org chart details panel shows the correct number for that manager.Troubleshooting I have already tried:  I have already verified my data set haas no formatting issues.  I have deleted and recreated the calculated field.   I ensured the formula uses t

A member of our team has left and I am going through their documents to delete or transfer ownership of everything. I’m an account admin and a document admin so I’m using the Document Discovery tool in the Admin console. What I’m finding is that the Mark for Permanent Deletion function only works sporadically. If I mark a set of 10 documents for deletion only about 7 of them will actually get marked for deletion. (I believe when they show up greyed out in the search they have been marked?). Transferring ownership also doesn’t seem to work as expected. When I transfer ownership of a document from John Doe to Jane Doe, I expect that the next time I search for documents owned by John Doe that they will not appear. Instead, a search documents owned by John Doe returns those documents but the documents now have Jane Doe as a Collaborator. Not exactly what I need.There is also no way to filter out documents that have been marked for permanent deletion.Am I missing something here?

I’m an account admin and document admin but there seem to be team hubs that are hidden from me. I can see those additional team hubs in the Managing document location dialog in the Admin > Compliance > Discover when I move documents to a new owner or location.Is there a way that I can see and manage these team hubs?

Hi - I saw folks with similar questions to mine, but it always says the ticket was migrated over to the questioner’s account due to security reasons.  I’m guessing I’ll be the same. I manage a fleet of 100+ licenses, but I know some people rarely use it and I’d like to know who they are.  Or I’d like to know when someone hasn’t used their account for some time so I can check to see if the user may have left the company.  How can I do that easily?  Thanks!!

 Keep getting this error while connecting to salesforce sandbox for importing ERD

Admins on Team and Enterprise accounts can control whether or not users have access to Lucid AI features.Here’s how to adjust these settings: In your Lucid account, open the Admin panel. Click Security in the left-side menu. Select Feature controls. Under Lucid AI, use the toggle next to Enable Lucid AI. Click Save changes in the upper-right corner. Here’s how it looks when Lucid AI is enabled:Lucid AI enabled in the Admin panelLucid AI in-editor Here’s how it looks when Lucid AI is disabled:Lucid AI disabled in the Admin panelLucid AI not appearing and disabled in-editor If you don’t see the Lucid AI icon in your Primary Toolbar, it may be because your admin has disabled Collaborative AI for your account. In that case, reach out to your Lucid admin for more information.For step-by-step details, review our Help Center article: Transform productivity and innovation with AI in Lucidspark.We hope this helps you and your team feel confident managing AI access in Lucid!