+ Create a topic

Home
Community
Peer Support
Admin Questions

Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

395 Topics
861 Replies

When you subscribe we will email you when there is a new topic in this category

395 Topics

asked in Admin Questions

Tagging Objects in Lucidchart

Hi Everyone! Is it possible to add tags to objects within Lucidchart? For example, if we have team members ‘John’ and ‘Bob’ as different objects on an org chart can we add the tag “Team 1” to both of them? And then if we were to view the tag ‘Team 1’ would we see the objects ‘John’ and ‘Bob’ listed? Not sure if this is a feature available within Lucidchart, or if anything similar can be done for team categorization? Thank you!

572

2 months ago

Shok

asked in Admin Questions

Builder Badges

I have just completed the 'Diving Deeper With Lucidspark' training (via the Learning Campus) - do I get a 'Builder Badge for this?

244

3 months ago

Sburner3

asked in Admin Questions

Azure Devops integration doesn't work

Hello,I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this?

34013

3 months ago

pmbailey2

asked in Admin Questions

New license

I have a license assigned to me. How do I access my license?

211

3 months ago

Abigail MLucid support team

posted in Admin Questions

Tips for resolving common errors when configuring Lucid Cards for Jira Data Center

This article is for admins configuring Lucid Cards for Jira Data Center following the instructions outlined in our Configure Lucid Cards for Jira article. When setting up this integration, there are a few common Application Link errors you may encounter. These errors occur when we attempt to get the token via the Jira endpoint “/plugins/servlet/oauth/request-token”. Take a look at the errors below to find resolution steps for each issue! Tip: Use Ctrl-F to search this post for your specific error message. General errors This class of errors is often caused by a typo or mistake in the setup process. Message: We could not connect to Jira Data Center. Check the configuration and try again.Details: This is a generic error which indicates some issue getting a token from Jira. In this case, we recommend double-checking our documentation to ensure you followed the setup process correctly. Message: The Jira URL is missing a host or is otherwise misconfigured.Details: This indicates that the

1520

3 months ago

saulespinozactr

asked in Admin Questions

SSO and SCIM Support Questions

Hi LucidChart Support team,I am with the IT support team at Handshake, and I am reaching out to see if our current plan with you guys offers SSO or do we need to upgrade our enterprise License? Another Question: Does you guys support SCIM integration as well.

362

3 months ago

jimbo79

asked in Admin Questions

Can't register for today's (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid

Hi.I’m trying unsuccessfully to register for today’s (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid. When I follow the email link I get a page with webinar info but no registration process. Any ideas? Thanks

509

3 months ago

ITServices_Mndx

asked in Admin Questions

deactivate account using SCIM and userdata

I was reading up on the topic of deactivating a user in Lucid using SCIM and what happens to their data.The user management faq writes:Delicense a user The account owner or admin on an Enterprise account can delicense a user and reassign their license to another user. The delicensed user will remain on the account as a limited-access user. To get more info I navigated to the link that was provided, but that speak about ‘another user’ who/how/what if not? Delicense a userTo convert an existing user on your Enterprise account into a limited-access user, you need to delicense them. During this process, their documents will be transferred to another licensed user on the account. So, what happens to the data of a user when it is deacticated using SCIM?

221

3 months ago

AlexAngco

asked in Admin Questions

How do I know if my account includes Collaborative AI - still free?

Late to the integration of Collaborative AI and interested if it applies to my account - its not on my side panel - does that mean “No” ? Thanks!

573

3 months ago

ir37lucidchart

asked in Admin Questions

Document Tabs Are Missing

The document tabs are missing in all my folders when using Google Chrome browser. The tabs are visible when using Microsoft Edge.

456

3 months ago

nnnnnnnnnnami

asked in Admin Questions

Sharing with guest collaborators

Guest user URL can no longer be issued. I searched for how to set it up, but I can't find it. I can't reach security. How can I publish it?

1715

3 months ago

bgarrett

asked in Admin Questions

SCIM provisioning issue: migrating from Okta to Entra

I’m migrating our company from Okta to Entra for SSO and provisioning. I successfully migrated SSO for Lucid over to Entra, but provisioning is presenting an issue.I have set it up in Entra exactly as described in Lucid’s documentation, but Entra is reporting the following error when trying to provision on demand: 3. Match LucidUser between Microsoft Entra ID and Lucid EntrySynchronizationErrorResultFailureDescriptionFailed to match an entry in the source and target systems User '[redacted user email address]'ErrorCodeUnSpecifiedErrorMessageExpecting state 'Element'.. Encountered 'Text' with name '', namespace ''.ReportableIdentifier[redacted user email address] The username between the two systems match exactly, and SSO works fine, so I’m not sure what the disconnect here is.

391

3 months ago

Fred L

asked in Admin Questions

Fed-up with your endless captcha

Each time I login to Lucid.app, I suddently remember why I was so annoyed the previous session.Your endless captchas are so annoying and many of the pictures are of so poor quality one can only guess if there is…. a bicycle there or not.When I finally think it is over when I click Verify, there you impose another round of captcha.This is so bloody annoying I’m about to give-up and cancel my licencePlease be sensible about your login process!!

1057

3 months ago

jbenner

asked in Admin Questions

(LucidScale) something went wrong creating one or more data sources

I’m trying to import an AWS account using the python script method and keep getting this error importing the json file for multiple accounts. I’ve done it this way many times in the past, but now I can’t get any account to complete successfully. Am I the only one having this issue?

445

3 months ago

Gammon

asked in Admin Questions

AI Prompt Flow: Have individual account but settings tab says I need to ask admin to setup?

Hello, AI Prompt Flow is connected and appearing on Lucid diagrams. However, when I go to settings tab to configure, there are no affordances to interact with. Instead, message, “Ask an account admin to connect a model to execute prompts on the canvas.”I am only user, is an individual account. I don’t have someone else to ask to help set me up (well, except y’all) and I can’t find where I would toggle my own permissions.Advice? TIA

748

4 months ago

seher

asked in Admin Questions

How do you get lucid certifications?

Hello all, Salesforce admin trying to learn more about Lucid! I’ve heard people talk about certifications, but honestly couldn’t find anything on them! Does anyone have a comprehensive document on them? Or by certs, does everyone just mean badges? Thank you,Seher

101

4 months ago

jvelasquezLucid support team

published in Admin Questions

JumpCloud SAML Configuration Guideadmin resource

Lucid offers SAML integrations to Enterprise accounts so that admin can easily manage user sign-on using their IDPs. Integrating Lucid with JumpCloud enables your users to authenticate using SAML single sign-on through JumpCloud. The purpose of this post is to provide instructions on how to configure JumpCloud SAML to work with Lucid. This is not an officially supported IdP, so you may notice that the instructions or screenshots in Ping may become outdated over time.Before proceeding with the steps in this guide, please refer to the Lucid SAML authentication instructions provided in the Configuring SAML with unofficially Supported IdPs post.To configure JumpCloud to work with Lucid, follow these steps:In the JumpCloud admin console:Click on SSO Applications on the sidebar. Click Get Started. Using the search bar, search for the Lucidchart application. Click on Lucidchart. Click Next. The Display Label and Description can be edited at this step but is not necessary fr configuration. Cli

510

4 months ago

mschwartz

asked in Admin Questions

Exported user data does not match users in system

When I export All User data, the list of users in the system does not match the users in the export. There is less users in the all user data export than what is in the admin user list.

272

4 months ago

SahiMue

asked in Admin Questions

Templates are not working

Hello Admins,For a few days I am unable to use any templates. I can open it and use it but the template itself does not integrate correctly. Only the header and explanation are visible, sometimes the legend. I highly appreciate any support on solving the issue.

231

4 months ago

jvelasquezLucid support team

published in Admin Questions

Google SAML Configuration Guideadmin resource

Integrate your Lucid Enterprise account with Google to enable your users to authenticate using SAML single sign-on (SSO) through your identity provider (IDP). The purpose of this post is to provide instructions on how to configure Google using SAML to work with Lucid. This is not an officially supported IdP, so you may notice that the instructions or screenshots in may become outdated over time.Before proceeding with the steps in this guide, please refer to the Lucid SAML authentication instructions provided in the Configuring SAML with unofficially Supported IdPs post.To configure Google to work with Lucid, follow these steps:Navigate to the Google Admin Console. Click Apps. Select Web and Mobile apps. Click Add Apps. From the dropdown select Search for apps. Search for Lucid. Click Select next to the Lucidchart icon. Click DOWNLOAD METADATA to download the metadata file. Click CONTINUE. In the ACS URL section add your ACS URL, this is structured like: https://www.lucidchart.com/

730

4 months ago

jvelasquezLucid support team

published in Admin Questions

Ping Identity SAML Configuration Guideadmin resource

Integrate your Lucid Enterprise account with Ping Identity to enable your users to authenticate using SAML single sign-on (SSO) through your identity provider (IDP). These setup instructions are applicable to the Ping Identity products: PingID, PingOne, and PingFederate, but for the sake of this article, we'll refer to it simply as Ping.The purpose of this post is to provide instructions on how to configure Ping SAML to work with Lucid. This is not an officially supported IdP, so you may notice that the instructions or screenshots in Ping may become outdated over time.Before proceeding with the steps in this guide, please refer to the Lucid SAML authentication instructions provided in the Configuring SAML with unofficially Supported IdPs post.To configure Ping to work with Lucid, follow these steps:Log into your Ping Identity account. Navigate to your Ping Identity Admin console. Select Your Environment. Click Connections. Click on the Applications drop-down menu Select Applications Cl

570

4 months ago

jvelasquezLucid support team

published in Admin Questions

Configuring SAML with unofficially supported IdPsadmin resource

Integrate your Lucid Enterprise account with an identity provider (IdP) to enable your users to authenticate using SAML single sign-on (SSO) through your IdP. The purpose of this post is to provide instructions on how to configure unofficially supported IdPs to work with Lucid via SAML. Before you configure Lucid with an IdP you will need to follow these SAML authentication steps in Lucid:Select Admin. Click Security in the left-hand menu. From the dropdown, select Authentication. Select Configure to the right of the “Allow SAML authentication” option to navigate to your SAML Activation page in Lucid. You will not be able to enable SAML until you have populated your domain and uploaded metadata. Under "Lucidchart Sign in URL," enter your Domain name. Ensure the domain you are using is not already in use, which will cause the XML file to not upload properly. Click Save Changes. Scroll down on the SAML Activation page of Lucid and click Add Identity Provider to upload the XML file

960

4 months ago

KiraLucidite

posted in Admin Questions

Lucid for Slack: integration update

Users on Enterprise accounts or Team accounts with Lucid Suite bundles that have an account-level Slack integration enabled will now receive a Slack notification at licensing that informs them that they have access to the Lucid Visual Collaboration Suite. This notification is designed to ensure that your users are able to take full advantage of licenses that your account has already purchased. For more information, check out this article.

4 months ago

Dave O

asked in Admin Questions

Transfer Ownership of Team Hub to a different user

I created a Licud Team Hub and would like to transfer ownership of the Team Hub to a different user that is already a member of the Team. Is there a way to do that

141

4 months ago

S Cohos

asked in Admin Questions

Viewing Flowcharts Without Color

Currently my canvas does not show shape colors - not sure why. It is very difficult to review the flow chart as I have to flip to PDF export to see how the colors are being shown. Can anyone provide support as to why the shape colors only show up in the PDF export and not in the canvas?

354

4 months ago

Page 5 / 16

Have a billing question about a charge, invoice, or subscription? Find help here.

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy