Hello, I need to export a lucidchart document I created for a meeting in a few hours. I have tried everything including different download formats (PNG, SVG, PDF, etc), restarted my network, copied the document to a new page, and even tried downloading from a private browser window but none worked. Kindly assist ASAP. Thanks.
Solved
Unable to export documents even after trying troubleshooting steps
Best answer by Zuzia S
Hi
Could you please try the following additional troubleshooting steps and let me know how it goes?:
- Export your document from a different browser than the one you are currently using
- Clearing your cache and cookies in a regular browsing session and try exporting again
- Disabling all your extensions > try exporting again. If it works, re-enabling extensions one by one to identify the culprit
- Updating Chrome as we support the latest stable version of Chrome OS.
Thanks for your help and patience!
+8Hi
Could you please try the following additional troubleshooting steps and let me know how it goes?:
- Export your document from a different browser than the one you are currently using
- Clearing your cache and cookies in a regular browsing session and try exporting again
- Disabling all your extensions > try exporting again. If it works, re-enabling extensions one by one to identify the culprit
- Updating Chrome as we support the latest stable version of Chrome OS.
Thanks for your help and patience!
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