So all my ways of adding images are now greyed out and I can’t click them. I have two paid accounts, one personal and one for work and both are not allowing me to upload images.
What do I need to do to get this feature back?
Solved
Can't upload images in Lucid documents
+1Best answer by Becca G
I have not been able to replicate this experience in your recent documents. Can you send a screenshot of the associated Javascript Console output when you attempt to pull up the insert image option? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
+24- Lucid Legend Level 10
Hi
Tried on my side and it looks like this might be specific to your user setup. Could you try again from an incognito/private browser window and let me know what happens?
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+1Hi there, thank you for the reply. Yep tried incognito and cannot insert or upload there either. Same thing- greyed out.
+3Hi
+3
I have not been able to replicate this experience in your recent documents. Can you send a screenshot of the associated Javascript Console output when you attempt to pull up the insert image option? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
im having the same issue - cant upload images anymore on my account. when i try to upload, the image shows up for a while, turns grey then gone
+3
- Is this issue occurring for all your documents?
- Can you confirm you have edit permissions on the documents you’re attempting to insert an image to?
- Can you send a screenshot of the associated Javascript Console output when you attempt to pull up the insert image option? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).
- Is this issue occurring for all your documents? Yes
- Can you confirm you have edit permissions on the documents you’re attempting to insert an image to? yes, all are mine
- Can you send a screenshot of the associated Javascript Console output when you attempt to pull up the insert image option? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac). see attached
This started after i renewed my plan after my account got deactivated due to expired card. Help please. i cant use the app
+3
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