Solved
Error: Unable to launch application
a user is reporting getting an “unable to launch Application” error when starting Lucid charts.
Try logging out completely, closing your browser, and logging back in. If that doesn’t work, clear your cache/cookies or open the document in an incognito/private window. If it works there, the issue is likely a cached session or extension conflict.
Also make sure you’re consistently using the same login method (Google, Microsoft, or email/password), as mixed authentication can sometimes cause redirect errors.
If the issue continues, and this is a paid account, submitting a ticket to our Product Support team with a screenshot and the document URL will help them investigate further.
Amanda, Lucid Legend
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