Product questions

Do we have an option of removing documents from the trash?

Hi,Suppose I have an entity that represents a person. The person can be either academic staff or non-academic, i.e., academic and non-academic staff are subtypes of person. That is, academis “is-a” person (believe it or not ;-)).How do I picture it with Lucidchart? Thank you Abel 

I’ve loved Lucidchart for everything for years now. Suddenly I went in (hadn’t used it for a few weeks) and the arrows linking shapes have gone absolutely nuts.Example behavior (it is happening constantly and in other versions):I have a few boxes linkedI try to draw an arrow to point to a new box. Arrow endpoint is no longer arrow shaped (I have to manually change it from straight line)All my lines in the connected shapes get redrawn / realigned into really weird shapesThe only way I can get even semi-sane behavior is to..Draw a line from a connection point to empty spaceThen pull the line to the shape I wantedThen go in and change the line shape to have an arrow Please, how do I return to the functional easy-to-use behavior Lucidchart used to have? Can I roll back versions on Lucidchart? Is there a place where I can change the new settings back to the old one? This is practically broken

Hi I am struggling to understand how I can link LinkedIN Sales Navigator in LucidChart. It’s mentioned several time but there is no clear guidance HOW to do it… Stefan

I created an org chart that included conditional formatting using icons. I spent some time playing with the size to get it to fit on a page, and at some point the icons shrank to an illegibly small size, and I can’t get them back to their original larger size. They don’t seem to change based on the size of the font or the the size of the shape they are connected to. Is there a way to make them larger? 

I’m looking for a way to link the same data source to 2 different smart container charts allowing updates in one smart container chart to be reflected in the other.   The 2 different smart container charts are views of the data from different pivot fields.   The goal is when I update one of the smart container charts (i.e. move a box from 1 containter to another container), the update appears in the other smart container.

How come when I export my chart as a PDF is reverts back to an older version? For example, what I see on my screen is different to the PDF. I even exported as a JPEG which worked fine, but when I converted the JPEG to a PDF, the PDF reverted back to an old version.

Hi if take a look at the screenshot there is a table of content feature. why cant I see it on my projects?

I must have accidentally added two rectangles on top of my org chart but I cannot figure out how to remove them!  Can anyone assist?  

Dear Community Members,I'm seeking assistance regarding a visualisation issue I'm looking for a method to clearly indicate whether a rule is toggled on or off. Context: In the attached screenshot, you'll notice buttons labeled with co-owning department names. These buttons contain an action that toggles specific rules on / off upon clicking. When a rule is activated, parts of a process not owned by the designated department are grayed out.The problem: There's currently no visual indication on the button itself to signify whether the rule is active or inactive. Ideally, I would like the button's color to change to green when the associated rule is toggled on and gray when it's off. Otherwise, users might confuse which rule they toggled on and need to toggle off again to see the full process and its colour coding. Could anyone provide insight on how to achieve this? Your assistance would be greatly appreciated.Thank you.Hope this visualized the problem a bit. Ideally the “Getting Started

some recent change has now caused misclicks in a diagram to randomly insert a new shape with a connector from an existing shape.  i never used to have this problem and it is fairly annoying. 

I have entered data into a custom label on a person’s org chart shape. After I add a reporting line, the text I entered into the label reverts to the default guiding text and I have to re-type the information into the label.  Label data seems to remain intact if the reporting line already exists.  Am I doing something wrong?

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

Notes are great but the icons become very obtrusive when one scales out. See example below:How can I make those note icons disappear?

I am trying to group a text box object to an employee box in my org chart (see image below).  I created separate text boxes for the “start” and “end” dates of the sample employee and would like to group them to the employee box so that they follow it around when I rearrange the org chart. Is this possible? 

I need a formula for with in the page if i change one text the other references of the text also changes automatically same as excel. ( bottom text is main entry string and above two automatically update as per the bottom text string) 

I have a complex shape that has icons and varied text. Initially made from primitives it will have several text boxes etc. One the shape image is created it will be grouped. Once grouped a data source will be applied that will have properties that will populate each of the text entities and update a property on the icons that will then be colorized by a rule. Please advise how to proceed. Thank you

We are transitioning to Lucid from Visio. what is the best way to begin training on Lucid?

I've set up the integration with SmartSheet but I would like the cards in the timeline tool and to use the timeline feature to update the dates of the cards.  Is this possible?  Is this possible with Jira Roadmaps?

Hello I have imported a data sheet into my diagram consisting of a list of countries which are coded "red" "amber" or "green" on a range of different variables (e.g. poverty education etc.). I have a shape (process box) in my diagram for each of these variables. I would like the user of a published version of the diagram to be able to select a country. When they do this I would like the variable boxes to update to show the correct colour coding (or get a coloured icon don't mind which) for that variable for the selected country.  I understand it is not possible to use a user input like a dropdown country list to achieve this. However is there a hack I can use to allow users to select a country somehow then reference that value to determine variable box colour/icon? Something with layers perhaps? In summary I need: Users selects a country Variable box checks their country selection Variable box updates to reflect the variable value associated with that country Thanks for any advi

I have an org chart with a field for salary. I'd like to write a formula that sums the salaries of subordinates under each manager. To do this I attempted making a custom data field "Salary" in each employee's shape and a custom field "Department Salary" in the manager's shape. In "Department Salary" this is the formula that I tried:=SUM(DESCENDANTS(@"Salary")) Seems logical right? But I get the result of 0. Why is this happening? Thanks in advance for any help!

In Lucidchart there are a group of 5 shapes with the Custom Data properties "Type" and "Vol". A readout shape is analyzing the siblings. .siblings.Type = [A B B A] .siblings.Vol = [30 65 45 10] I would like to: List the unique Types Sum the Vol for each Type The summation can be performed using the Map Filter and Sum functions. For example the hardcoded summation for Type "A" is "All A" = [30 10] = (Map("A"x=>filter(siblingsthis."Type"=x))."Vol" 40 = sum(@."All A") What I am missing is the ability to generate the unique array of Type to replace the hardcoded ["A""B"] with an expression. "Sorted Vol" = [[3010][6545]] = Map(["A" "B"] x=>filter(siblingsthis."Type"=x))."Vol" [40110] = map(@"Sorted Vol"x=>sum(x)) Has anyone created a formula to do this?

I read through almost all Formulas documentation and still cannot find an example for what I'm trying to do.  To make it as simple as possible here is an example.   I have 2 TextBoxes on a page.   Textbox1 and Textbox2 I want to make Textbox2 show a property value (name id text value anything) from Textbox1.   If I change Textbox1 text to "changed twice" I want to see that value/text in Textbox2.   What formula would allow me to see properties in Textbox1?  Everything I have tried has resulted in #ERROR! Thanks

I have a smart container with over 300 items and growing for tracking of a project. I would like to use the dynamic shapes with a formula as the value to display the percentages complete for different categories. I am unsuccessful at attempts to get a reference for the contents in the container itself or the shapes inside them to access their property values. I am able to use conditional formatting rules rather easily based off of the shape data properties.Example: 1 Smart Container 8 Overall blocks  (levels) 300+ items - Each item has a "Content Status" property. If I needed to show how many are complete on the first level I need to display: total number of shapes with "Level"=1 & "content status" = "complete / total number of shapes with "Level" = 1 I've tried incorporating the container.contents() and the count(contents()) formulas and keep getting returns of an empty array or 0.