Storage options for account with a lot of image-heavy documents

Hi Sam, thanks for posting in our community! First, I’m happy to share that storage is shared across the whole team - you and your work alone can utilize the full 3GB and it is not strictly split by 1 GB per user. However, this also means that for additional storage, it is necessary to upgrade your account as a whole - we unfortunately do not offer storage add-ons for individual users within a team. Apologies for any frustration this causes! I also recommend taking a look at this Troubleshooting: Storage article from our help center for recommendations on maximizing your storage space. Please let me know if you have additional questions! 

Hi Micah,

thank you for the explanation. I actually thought we had 3GB each and just realized it’s 3GB for the whole team. :))

Question 1

May I ask if adding 2 x new members to the team will give us extra 2GB of storage space ( 5GB in total )? 

We are currently paying $39.60 and with extra $8.45 = $48.05, it would be 5GB of storage for the whole team in total? 

Question 2

I have noticed that if I got 1 year plan of Enterprise for two users, it would be $36.5 + tax = $43.5 for 2 x 10GB of storage space, is that correct? Does it mean 20GB of storage space would be shared between two team members? 

Question 3 ( In summary )

TEAM PLAN for $48.05 per month = 5GB of storage between 5 x members  

vs

ENTERPRISE for $43.5 per month = 10GB of storage between 2 x members

Is this calculation correct? 

Thanks very much

Hi Sam, no problem - you are correct! A Team subscription offers 1GB per user, so upgrading to a Team 5 will provide 5 GB of storage (to be utilized by the full account). An Enterprise subscription provides 10 GB per user, so an Enterprise subscription with 2 users would provide 20 GB of storage (to be utilized by the full account.) Regarding pricing for those options, please refer to the options within your Account Settings, or I would be happy to connect you with our sales team for further questions in that vein. I hope this helps! Let me know if you have additional questions.

Hi Micah, 

thank you for the answer. In that case I think we will change it to Enterprise between 2 x members, as I upload 95% of our project’s content, so 20 GB of storage would be much needed. 

Would it be possible to connect me with your sales team please, maybe they can check our discussion directly and recommend what option to go for.

Thank you.

@el.samuel No problem! I’ve converted this conversation to a private ticket and escalated to our sales team, who can discuss the best option for you. They’ll reach out directly via email! Please let me know if there’s anything else I can help you with. 

That’s great, thank you Micah, much appreciated. 

Hi Micah,

I am having a few issues here.

1. We are currently on 91% filled storage. I have been deleting a fair amount of images couple days ago, but I am not noticing any extra storage space. I wonder if someone could have a look at it please as soon we won’t be able to access our files soon. Adding files to the storage space shows up on the storage graph right away, but removing them - it doesn’t. I wonder if this is done on purpose or if it’s a glitch.
2. I am trying to download some images from our board, by selecting them, then right-click → download selected images. But it seems to be downloading only 60-70% of the selected images for some reason. This seems to be another glitch.
3. Regarding the enterprise payment plan. We currently have 5-6 members in our team. I would like to confirm that IF we decide to go for the enterprise payment plan ( 20GB shared between two members ), I wonder if the remaining members will be able to access ALL of the images that I will upload within my 20GB limit. They won’t be uploading a lot of images, that would be my job, I just need to be able to present the images to the whole team during our meetings. 
4. I am still waiting for anyone to get in touch with me from the sales. Apologies for rushing, but we seem to be running out of storage space. 

Regards,

Sam

Hi @Micah  sorry for rushing, but we are slowly running out of storage space which would halt our work.

I wonder if it's possible to give me a reply especially regarding question-3 please:

Regarding the enterprise payment plan. We currently have 5-6 members in our team. I would like to confirm that IF we decide to go for the enterprise payment plan ( 20GB shared between two members ), I wonder if the remaining members will be able to access ALL of the images that I will upload within my 20GB limit. They won’t be uploading a lot of images, that would be my job, I just need to be able to present the images to the whole team during our meetings. 

.. and if you have time, regarding others as well please.

Many thanks.

Sam

Hi Sam, thanks for posting, and my apologies for the delay.

I’ve taken a closer look, and I believe you’re experiencing a bug relating to images still occupying storage after being deleted. Our development team is aware of the issue, and I’ve added your report to the case. Because you should have more storage available to you as a result of you deleting images from your boards, as an immediate solution I have granted you a temporary increase so that you can continue your work. My sincere apologies for the frustration this has caused! This is certainly not intended, and as soon as I am able, I’ll share an update on a resolution here via this thread. 

I have also re-escalated your private ticket to our sales team, and they should be in touch soon with pricing details. 

Regarding your other questions:

1. When attempting to download images from your documents and it fails, do you see an error message, or does nothing seem to happen? Does this persist if you access your document and attempt to download from a private/incognito window?
2. I’m not sure I entirely understand question #3. Are you saying that you actually want to have 5-6 members as a part of your account in order to share documents with them, and you want to ensure that images that you’ve added to those documents will be visible to your collaborators?

Hi Micah,

thank you for getting back to me, I appreciate the extra temporary storage space while we sort things out.

Question 1:

I already got an update from your team member, that it takes up to a week for the storage space to be updated after I delete the images.

Question 2:

If I select only 9 images for example, most of the time they all get download ( I need to click on each image to confirm the download. ). But if I select more images, for example 20, then I get only 12 download requests to confirm. Not sure how to explain it, let me know if it’s clear please. ( It would be nice to have a function, where all the selected images are downloaded as 1 x zip file ).

Question 3: 

Sorry if I wasn't clear enough. At the moment we have 6 members in our game dev team. My job is to upload various references for the whole team to view.

What I mean is that we will have only 2 x members as a part of the enterprise account, and the remaining 4 x members of our game dev team would be on the free account ( 250 MB storage limit ).

I wonder if I’ll be able to share our documents with the remaining 4 x members, and if they will be able to view all the files that I will upload with my 20 GB storage limit. They will be adding comments, making some sketches, but not uploading anything. 

Regards,

Sam