Product questions

Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually due to issues with the way that the uploaded CSV is formatted. If you are experiencing formatting issues please double check that:NamesIf you are using names: The first and last names of you

Brand new to Lucid.  My org chart is large.  I have one Ex director was other directors reporting to her, and several people reporting to them and 1 person with direct reports also reporting to them.  Under the Director is is possible to have all but one of his direct reports in one column and the last person with their own direct reports in a second column.  So a director with 2 vertical columns of employees under him reports 

The lines in my org chart are all the same width/thickness. However, the lines that overlap make the line thicker. How can I prevent this? I tried using the Beta AI and received this response - “Updated the chart so all connector lines are uniform solid black with the same bold thickness, even where they overlap (no darkening/opacity changes based on overlaps).” ...However, the variations are still there. Thanks!

Looks like Lucid removed this capability in their recent update. Anyone find a workaround? 

I have an intense Lucidchart document that has conditional formatting based on data linking. Right now, even after unlinking and linking the dataset again, the conditional formatting will not apply. 

Hey there!I have always embedded our diagrams into IT Glue so that the larger team can view the content. This has worked for years, but recently some of my colleagues are having issues viewing due to an error that was received. We have tried clear the cache of our browser, tried different browsers, updating the embed code, etc. This seems to be affecting only a few documents. Some of the documents are in a private repository, while others are shared with a Team.Anyone else run into this?Thanks!

Hello,I created a flowchart using shapes in Lucidchart.  I used font sizes between 10 and 14 point.  Now I’d like to print the flowchart using an HP plotter on paper that is 42 inches high and 72 inches wide.  How do I increase the font size and shape size proportionately so that the flowchart is large enough to read from a reasonable distance, without having to adjust the size of each shape manually?Also how do you choose the printer you want to print to?  When I choose print I don’t see an option to choose.I have tried resizing the canvas but the custom size option won’t let me increase the size beyond 8.5x11. Thanks

Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black.

Is there really no way to turn off the Lucid AI panel? It takes up so much screen space and even popping it out and shrinking it, it’s still in the way. I don’t plan to use AI for what I’m working on at all, so having a feature I never use be in the way is incredibly frustrating. I’d rather be able to opt-in to a feature instead of trying to navigate a way to opt-out. 

What document settings sync for all document collaborators and which don’t?  If you have ever shared a document, you may have wondered whether your collaborators will be affected by you changing certain document settings on your end.This is a great question. There are a few document settings that change for all everyone, and a few that change just for you. Settings that sync for all collaboratorsIf you adjust these Document or Board settings, the changes will update for the other users.Canvas and page: Infinite canvas toggle, page size, format, background colorSpell check: Spell check and language settings Lines: Line connections and line jump togglesYour personal collaborator colorShapes panel: shape libraries that are added or removedFrames and containers: If you add a container, resize a frame, move shapes inside/outside of a container, or change their colors, everyone sees it. Settings that only change for youIf you adjust these settings, these will not affect what the team collabo

When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it. 

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

Ever since Lucid AI appeared, working with my Lucid Chart documents has become irritating. My observations: Page tabs. Renaming page tabs fail. My edited page names disappear and are replaced by default “Page 4, Page 5...” If I rename them, the names all disappear when I reopen the document. This is severely irritating since I work with dozens of page tabs in fairly complex documents. Also, Choose a page color fails to change the color. The colors will briefly appear for about a second when I reopen a document, but then disappear along with my names. Image cropping no longer works. Although not catastrophic, this makes it really hard to quickly mockup storyboards using screenshots or other inserted images. Lucid AI opens automatically whenever I select a page. I have to dismiss it each time I open a page tab!  I really hate this! Where is the preference setting to disable this “feature”? In truth, I am not certain that the Lucid AI feature is the culprit. But these phenomena seemed to

Hello,We have started to use Lucid Dynamic Tables during our Big Room Planning and continue to use it as a product roadmap over the quarter.Currently have a mix of questions / feedback for this, hoping someone can help:The JQL query brings in tickets from a sprint which has been completed, yet the completed sprint does not show in the dynamic table. How can we keep these sprints visible? Searching within the Lucidspark document, I am not able to search for the ticket number in a Lucid card - is there plans for this in the future? When trying to add notes into a field within the dynamic table, with the column and row set to attributes in Jira (i.e. Epic Link and Sprint), the note understandably moves into a “Not Set” column / row. Would be amazing if the notes stayed where they were placed and then the fields relating to the column / row choice were automatically filled in when converting to a Jira issue The sync option for a dynamic table adds / removes Jira tickets based on the JQL, b

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point.  I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale.   any help would be greatly appreciated.

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

I did not have this problem when I first used LucidChart, but now I cannot click and hit delete/backspace to delete a shape. When I right click, options like copy/paste appear but there is no delete option. If I just frantically click on things, I eventually get it deleted, but there’s no consistency to it and it’s highly unclear to me what is actually achieving a delete of the shape. Does anyone know how to fix this? It appears to be a bug, because there should be a delete option in the right click menu, as there is for any other software ever created.

Below is a list of frequently asked questions regarding what is currently supported within the Process Accelerator. Knowing these expected behaviors upfront will help you avoid roadblocks during your approval and publishing cycles. General compatibilityCan I import non-Lucid files (PDFs, Word docs, or videos) into a repository? No. Repositories only support native Lucid documents. Formats like CSVs, PDFs, videos, and Google Docs are not supported.Does Lucid’s Process Accelerator support BPMN or XML files? You can import BPMN files, but BPMN export is not supported. XML import and export are completely unavailable at this time.Can I import individual Lucidchart pages or Lucidspark breakout boards into a repository as separate documents? No. Documents with multiple pages or breakout boards cannot be imported into a repository as individual process documents. Approvals and publishingWhy is my Lucid document blocked from publishing when I update custom tags? This is expected behavior. The

Mermaid diagrams text has issues with greater than and less than symbols - it either ignores them or results in html tags. This occurs whether the symbol is encased inside double quotes or not. 

Hi everyone,I’ve been using Lucidchart recently for documenting internal workflows for a small team project, and I’m running into a problem once the diagrams start getting bigger. At first everything looks clean, but after adding more decision points, labels, and connections, the whole thing becomes difficult to follow.I tried separating sections with colors and containers, which helped a little, but the diagram still feels messy when multiple people review or edit it. I’m wondering how other users here handle large workflow maps or process diagrams in Lucidchart.Do you usually split them into multiple pages, use layers, or keep everything in one main chart? Also curious if there’s a recommended layout style that keeps diagrams readable for non-technical teammates.Would appreciate any tips or examples of what works best in real projects. #workflow #lucidchart #processmapping #flowcharts #teamcollaboration #diagramdesign #workflowdesign #visualplanning #productivity #businessprocesstop

I can only get one end of the crow feet connector to change. One end stays the same and won’t change. When I look at the connector list the one and only one option is greyed out.

If you are zoomed out on a mindmap and click center mass on one of the nodes (text) it pops up a color picker for the line to the left.  It should either set focus on the textbox I just clicked on or put me in edit mode. NOTE: This happens with nodes that only have one word of text.  Example: “Domain”, or “Log”  Workaround: I have to zoom in on the node to make the text larger in order to select it  

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Create a mind map in Lucid article in the help center.Share in the comments below how you are leveraging the mind map functionality for your work. We can’t wait to hear from you!