I tried to convert some Lucidspark notes to Jira work items and they have been spinning their waiting wheel for hours now and the items have not appeared on my Jira backlog. How do I reverse this and get my notes back?
Solved
Jira card content missing
+2Best answer by DavidMoor
Thanks for your suggestions.
I determined that the issue was caused by Jira requiring a Parent for the Stories that were being created, and as I hadn’t selected one when converting the sticky notes it had gone into a loop.
I resolved the issue by reverting to an earlier copy of my board and then selecting a Parent when converting the sticky notes to Jira Stories.
+18- Lucid Legend Level 7
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+4Hi
Thank you for your post in the Lucid Community, and thank you
Would you mind trying the following steps so I can take a closer look at what’s going on?
- Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
- Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
- It’s possible that WebGL is causing an issue with your graphics card. Please try turning WebGL off by going to View > Rendering > Use WebGL and unchecking the option.
- For more information on WebGL, check out these resources:
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
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A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
+2Thanks for your suggestions.
I determined that the issue was caused by Jira requiring a Parent for the Stories that were being created, and as I hadn’t selected one when converting the sticky notes it had gone into a loop.
I resolved the issue by reverting to an earlier copy of my board and then selecting a Parent when converting the sticky notes to Jira Stories.
+4Hi
Thanks so much for coming back and sharing the exact root cause! That is incredibly helpful to know.
It completely makes sense that a mandatory field constraint on the Jira side (like requiring a Parent issue) would cause the sync/conversion process to get stuck in a loop. Your workaround of reverting to a previous version of the board via revision history and then mapping the required fields during conversion is spot on and an excellent tip for anyone else who might run into this.
I'm glad you're up and running again, and thank you again for closing the loop for the community!
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