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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,682 Topics
  • 13,902 Replies
5682 Topics
M
Marisa B101
posted in Product Questions
lock completed diagrams

Hi! Is there a way to lock completed diagrams so that users do not inadvertently rearrange/change/delete anything when in them and action buttons (for viewing/hiding layers etc) and links still work and comments can still be added? Thank you!

510
Phillip W
1 year ago
Vashon Island T
Vashon Island T
posted in Product Questions
Does the iOS version of LucidChart allow Notes to be added to a chart?

I saw a post from 2020 saying the iOS version of LucidChart did NOT include the notes feature. We're nearing the end of 2023 now. Has the notes feature been added to the iOS version of LucidChart yet? Or been added to the product roadmap? Thanks Tim

10
Leianne C
1 year ago
John F102
John F102
posted in Product Questions
Mind Map: Multiple Level Color Sets

Im using the Mind Map template. I'm able to add child topics to the main topic in several colors. I can choose the color of the root and the layer colors deeper into the # of child topics. What I want to do is have two seperate "branches" coming off a center node. Each "branch" will be essentially it's own mini mind map. I want each "branch" to have a seperate set of colors. So in my use case I have A and B where A is several shades of red and B is several shades of blue. Now what I dont understand is I can make the "root" color of each branch independent. But then if I chhange layer 123etc the colors for both "branchs" change. I dont understand why can I change the root color and have that be independent but not the layer color? Is there a way to fix this? 

600
Leianne C
1 year ago
Chris D101
Chris D101
posted in Product Questions
Lucidchart not appearing in add-ons once installed. Please help!

Hi there I have downloaded lucidchart add-on for google docs and it's not showing up under the add-ons section. I have refreshed the page cleared cache tried different browsers and looked under R hand side tool bar and STILL cannot find it. I am very frustrated. Please advise.   Chris

940
Leianne C
1 year ago
Reg N
Reg N
posted in Product Questions
Swimlanes

As a retired business analyst we used iGrafx PROCESS mapping software. Because I no longer have access to this software I'm looking for an alternative option. My existing map (made using iGrafx) has 14 swimlanes stretching across multiple sheets of paper. It is actually about 36" tall and 96" wide. Does Lucid has the ability to add multiple lanes (I see there are options for 1 or 3 lanes)? Does Lucid have the ability to stretch across multiple sheets of paper?

110
Micah
1 year ago
Michael G101
Michael G101
posted in Product Questions
sharing an object across layers

I have created an object in a 3-layered diagram. This object called "Price" is of relevance over all 3 layers (same attributes same methods). Rather than copy and paste it I was wondering if it is possible to create some sort of alias of this object on the other two layers so that it would appear as a thumbnail and hyperlink to the original instance of the object.

410
Micah
1 year ago
Traci R
Traci R
posted in Product Questions
I am a teacher/Not a Student

I accidentally clicked student when setting up my account. I am a teacher. How do I fix this?

10
Micah
1 year ago
BS, Sandeep
BS, Sandeep
posted in Product Questions
APi: To get users from specific groups

Hi   Is there any way to get the details as below: 1. All users details for specific group with last login details

40
Karsten B
1 year ago
Lisa B
Lisa B
posted in Product Questions
New Jira Issue card not showing the ticket status

I made a couple of new Jira tickets via the "New Jira Issue" feature in a LucidSpark board. The first one I created shows the ticket's status in the top right and allows me to change the status.  But the next one I made won't show the status. I made another one to test it and am having the same issue. They were identical except for who they were assigned to. And I tried both of those same assignees in test tickets and had the same issue.  What could be going wrong??

210
Karsten B
1 year ago
steveknaebel@ephrontech.com
steveknaebel@ephrontech.com
posted in Product Questions
Importing a VSTX File

I am trying to import a Visio VSTX file and am getting an error.  Any suggestions?

370
Karsten B
1 year ago
Luc C101
Luc C101
posted in Product Questions
DFD Process numbering

I'm building DeMarco style leveled data-flow-diagrams (DFD).  Is there a way to number the process bubbles automatically?e.g. https://images.app.goo.gl/p2N1N4CYoC4paoLb9In that example I may choose to for example build another DFD which expands the 3.0 bubble.  That lower level DFD would then have bubbles with number such as 3.1 3.2 3.3 3.4 etc.

230
Luc C101
1 year ago
ROGER LIONEL G
ROGER LIONEL G
posted in Product Questions
Where can I find a use case diagram on interns management?

Where can I find a use case diagram on interns management?

20
Coumba D
1 year ago
JP P102
JP P102
asked in Product Questions
Auto-incrementing shape labels?

Hi!   Is there any way to have shapes that auto-increment their labels? For example a triangle or square that increments its label counting up as you use the shape. SnagIT has this and it's super helpful when counting a large number of objects - such as electrical outlets data drops cameras door access controls etc. Nice features are the ability to reset the number/letter and choose a scheme: numbers letters mixed format string decimal places etc. Thanks!

474
Leah W
1 year ago
M
Marisa B101
posted in Product Questions
set start view

Hi! Is there a way to set the start view when opening a document in Lucidchart? I'd like to define the position to open the page at so the user doesn't have to scroll all around or zoom in and out to get to the beginning of a process flow document. When I save the document it doesn't always open as the view I saved it as. Please let me know. Thank you!

1700
Addie
Lucid Legend Level 7
1 year ago
Vikash K
Vikash K
posted in Product Questions
Readjusting position of text for a decision box

I want to check if there is any way in which we can re-position the text that appears for a decision box in order to avoid the arrows coming out of the decision box overlap with the decision box text.

100
Emma B
1 year ago
aleksandr.chilikin
aleksandr.chilikin
asked in Product Questions
Export Lucidchart to Visio using API

Hello. Is it possible to export document to VSDX via lucid API ?

600
aleksandr.chilikin
1 year ago
Joni J
Joni J
posted in Product Questions
how to type text in shape without it disappearing

. I am creating a family tree and need to put in a full name dates of birth and death and places of birth and death. How do I make sure the text fits inside the box without constantly resizing it.  Currently when I get to a second line the first line disappears.

150
Micah
1 year ago
Keval K
Keval K
posted in Product Questions
Clicking or dragging a custom shape with text gives two different formats

I have saved a custom shape with text If I drag this shape onto my page the custom formatting (text size text position bold etc.) remains the same as when I saved the shape which is fine. When I click this shape in the library the text reverts back to a default format removing the custom text position bold and underline I've applied. These shapes will be eventually used by a large number of people so it's important the custom formats remain the same.

100
Coumba D
1 year ago
Keval K
Keval K
posted in Product Questions
No textbox preview in shape library

I need to save some textboxes in a shape library when I do so there is no preview of the text in the shape library. However if I hover over the empty space the shape appears indicating it has saved. Any help on resolving this would be much appreciated.

10
Coumba D
1 year ago
damssalsa
damssalsa
posted in Product Questions
exporting work as a pdf

Hi Id like to know if it is still possible to print or export my work as a pdf on the free version of lucidchart. I followed the instructions on lucidcharts help video but I don't have the option to print or export my work under the file menu. I know i did this about 6 months ago. so it was possible back then.

60
Phillip W
1 year ago
George.Deprez
George.Deprez
posted in Product Questions
Auto-numbering Shapes

Is this available? I want to drop a formatted shape with auto-numbering or auto-lettering. For example a  red-circle with white font.  

720
Leah W
1 year ago
cormac f
cormac f
posted in Product Questions
Single connecting line from two employees on the same level to employee underneath

Hi not sure how to describe what I'm looking for help with but in a company Org chart I have several examples of multiple personnel (project manager) on the same level with further employees underneath them (site managers). Rather than having the connector come from one of the project managers to the first site manager can the connector come from both the project managers converge and then connect to the first site manager?    

110
Addie
Lucid Legend Level 7
1 year ago
Faiza K
Faiza K
asked in Product Questions
How can I use crows foot notation in Lucidchart?

How can I use crows foot notation in Lucidchart?

2166
Zuzia S
1 year ago
Suleiry M
Suleiry M
asked in Product Questions
sharing Lucid Spark templates

If you have a lucid spark template can you share it with anyone out of your users community like a client if so how can i make my own template and publish and then share to someone else is this possible or does lucid have to publish> 

470
Vince B
Lucid Legend Level 3
1 year ago
Doug W102
Doug W102
posted in Product Questions
Stacked Interval in Timeline?

Is it possible to stack 2 intervals within 1 timeline?  I would like to show that Interval2 can begin before Interval1 is finished. I know I can do this with regular shapes but I like the precision of duration sizing that intervals provide.

120
Suleiry M
1 year ago
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