Product questions

Hello, Did anyone managed to draw multiple security groups for a single object in Lucidscale AWS instead of having multiple security groups with one object inside and in this case duplicating objects? We do use few security groups per EC2 and I would like to have clear view

Hello Everyone,I'm contacting the community because I'm working on a project that calls for Lucidchart to integrate seamlessly with a few other tools I use, and I'd be interested in hearing your opinions and experiences.For some background, I oversee a group of people who often work together on challenging projects, and we mainly use visual aids to successfully convey concepts. Although Lucidchart has been an excellent tool for making flowcharts and diagrams, I'm looking into methods to integrate it with Trello, Microsoft Teams, and Google Drive to improve our productivity.I've perused some of the documentation, but the following piques my curiosity in particular:Best Practices: When combining Lucidchart with these tools, what are some best practices you've discovered? Does the integration run more smoothly with certain features or settings?Typical Mistakes: Has the integration procedure presented any difficulties for you? How did you handle them, if you did?Real-World Use Cases: If yo

Has this happened to anyone?When searching for a saved document in the ‘recent documents’ section in my profile, I can see a particular document  - the diagram appears blank in the preview, but after a few seconds hovering over the preview, the diagram appears.When opening the document, the diagram is not there. It doesn’t appear after a time - it’s simply gone.If you close the document and see the preview again, the same thing happens as before - the diagram appears in the preview after a few seconds.None of my other documents are affected this way.  Any ideas on how to fix - or is this a bug?

Starting Monday, I found that all of my previously created documents were missing in Lucid.  I had a folder under “My Documents” with all of the various sub-folders and 5+ years of work.  Starting Monday, that folder is gone.  I can still get into Lucid and I can create new diagrams, but all existing are gone (and checked trash).  I checked with our admin and she can’t see what is wrong and suggested I log a ticket, which I did.  Not sure of the status of that ticket since as of this morning, the link no longer works.  Below are some other points.Everything that has been shared with me is still present and I can open. No changes in my license. I believe I got a message from Lucid of a new version last week. I found links in browser history and elsewhere and when I click them, I get a message that I don’t have access to the diagram.   None of the stuff that I was working on last week appears in the Recent folder. I tried a Confluence page that I created and from which I linked to a Luci

Please stop making Lucidchart “easier” to use, because it just makes it harder to use. Every time I try to use it, there is some new undesired automatic behavior I have to figure out how to turn off.This time it’s lines automatically connecting to shapes that are no where near the end of the line.  I have a line where I want it, and then I move a shape that is in the general vicinity , but no where near it where it would think I want it connected and all of the sudden the line connects itself to the shape I just moved for no reason whatsoever.HOW DO I TURN THIS OFF???Before:  After moving the “white return” shape a little to the left, the line moves when I didn’t want it to.  WHHYYYYYY?  It’s so annoying.

I’d like to include a frame(s) of content giving newbies to Lucidspark the very basics on how to get started on the board. I’m specifically interested in Lucidspark. This will be placed before the main board content, so for someone perhaps coming to Lucidspark for the very first time, they’ll have some hand-holding to get comfortable. Just some instruction on navigation, toolbars, simple editing and formatting.Is there a template anywhere with content like this for a Lucidspark board? I’ve seen a few Getting Started videos which are good, but I want this content displayed right on the board. Thanks. 

I have a diagram that display Datacenter layout, Cage, Rack and each rack , which in my case is 42 Unit. and i have googlesheet with my inventory , which also have pretty much the same information( Cage name, Rack name  and Unit no(1-42). I am able to link lucid chart to googlesheet and also link the each server that belongs to each rack/Unit. But this is manual and very tedious.I am looking for automation , where the lucid chart should be smart enough to find what are the servers that’s in the googlesheet, and update/modify/add the charts with the cage/ rack and unit information on its own.

Entity Relationship diagrams allow you to represent elements of your databases visually using entities. They also allow you to represent the relationships between your databases using relationships. In this example an ERD has been built to represent the relationships between six school databases:Students Groups Teachers Subjects Subject Teacher MarksEach database contains information that relates to information in another database but to avoid confusion the data is organized into separate databases. Without Entity Relationship diagrams (ERDs) it can be difficult to understand what information is stored in your databases and how to use that to your benefit. ERDs set you up for success because they allow you to visualize and in turn better understand how your databases relate to each other.Here you can find one entity shape for each database: Marks Students Groups Subjects Subject Teacher and Teachers. Beneath each entity you find various attributes or additional information that are dir

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations: Import Jira Issues When importing Jira issues, switch between instances to show issues from the specific instance you’d like to import from.  New Jira Issue When creating a new Jira issue, switch between instances to create a new Jira issue in the selected instance.  JQL query sync When using the JQL query sync feature on a dynamic table, select an instance that the JQL corresponds to.

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is similar to Visio objects glued to Visio Guides.ButAs far as I can tell the whole of an LC object has to be inside the bounds of a container in order to be Magnetized. Is this true as it will ma

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?

When I try to import items from Monday.com through Lucid and select ‘Authorize’ the following error page appears:{"error":"invalid_scope","error_description":"Invalid scope param"}Is this a Lucid issue or a Monday.com issue?

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

Cannot reorder formula icons in LucidChart. So, I made icons to count how many tickets are in a frame and to sum up the story points. I want them to appear in the same (top left) location, one after the other. Always the newest icon (2) appears first (before 1). It looks like I should be able to change the order with the drag and drop in the wand dialog but it never works.(2)(1)

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

Hi all,Could anyone recommend any specific template(s) to use for creating a theory of change diagram. Thanks.

Since a recent update in LucidChart, when you select a layer on top of the page, the components of that layer all get some transparency, while it used to be only the components outside of the selected layer.It was very useful to highlight all the components of the selected layer to quickly identify which ones are part of the layer, which ones are not. Now they all look the same, it’s hard to distinguish. Is it an expected behavior of the update or just a bug ? I’d really like to go back to the previous behavior. Thanks 

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens