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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,597 Topics
  • 13,556 Replies
5597 Topics
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luciduser_1234
asked in Product Questions
Does changing Lucidchart layout in embedded page impact general layout?

Dear community,I wonder how the interdependency between the “main diagram” and embeds of the digram works. I.e. if I (1) toggle on/off a layer or(2) turn off conditional formatting,would this also impact anyone viewing it from the embed in Notion? If someone changes one of these settings in the embedded Notion page, would this impact the other’s view in the Notion embed?Many thanks in advance for your help! 

163
Phillip W
8 months ago
A
AdrainDD
asked in Product Questions
Can I add images to Lucid Cards in Lucidspark?

We want to:import our data from our database convert each data into a custom shape automatically(as a group) the custom shape should have title&imageLucid-card integration looks so fantastic. I tried to integrate our data in Lucid-Card, it works, but the shape of itself cannot be changed. I want to insert our pictures in it.So, Is there a way I can add pictures in Lucid Card? Best regards.

1454
A
8 months ago
C
chriscce
asked in Product Questions
Resizing drawing for print

Hi, I need to print out my plan drawing but when I go into “print”, the preview shows my plan is about a third of the size of the A4 page. How can I enlarge drawing or reset to print plan taking up whole page? TIA

292
C
8 months ago
Ray E
Ray E
asked in Product Questions
Can't print Lucidchart document

I'm unable to print any of my flow charts using the "Print" option.When I get to the print options  I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome. I've tried removing the extensions (which I saw in someone else's question) but its still not workingI've tried different networkStill not printing - its driving me mad Can you give me a fix for this please

567
P
8 months ago
S
Stacey
asked in Product Questions
mind map data import disappeared

I frequently use the data import function to bring in a .txt dataset into a mind map. Today I tried to do the same, but Mind Maps are no longer available in the import. I can insert a mind map template with dummy data but I can't create one with my import data. What has changed and why can I not do this anymore?

872
C
8 months ago
K
krishkan
asked in Product Questions
how do I know if callhome is enabled or disabled ?

Hi Lucid community! I'm curious about the telemetry capabilities in Lucid.app. Can anyone provide more details on whether call home telemetry is enabled by default, and if so, how can it be disabled or adjusted? I'm particularly interested in understanding what data is being collected and how it's being used. Any insights or tips on managing telemetry settings within Lucid.app would be greatly appreciated. Thanks!

223
Phillip W
8 months ago
Olivia Q
Olivia QLucidite
posted in Product Questions
💫 Favorite Lucidchart Shortcuts 💫

Still working manually in Lucidchart? There’s a better way! We’ve compiled our top Lucidchart shortcuts to make your diagramming more efficient.Zoom: Quickly zoom in and out to view the contents of your Lucidchart document. All you need to do is press the space bar and use your mouse scroll wheel or trackpad to zoom. Move around the canvas: Hold down the space bar and click to navigate around your canvas. You can also right-click and drag to move around the document intuitively. Quick copy: Quickly copy a shape and add it to your canvas. Simply select any shape or group of shapes. Hold the Alt key (for Windows) or Option key (for Mac), and drag your shapes to make a copy. Quick align: Quickly align shapes by selecting two or more shapes. Of the selected shapes, right click on the shape you want others to align with. Select Align, and then choose how you want to align your shapes: left, center, right, top, middle, or bottom. Straight lines: Lines show process steps, explain relationship

2632
Micah
8 months ago
C
CJ_P
asked in Product Questions
automatically build website layout in Lucidchart

Hello all, I am looking to make a website layout with LucidChart. Is there a plugin or a way to link Lucid to my website so it will automatically create a chart based on my pages and links/redirects on my pages?Or will I need to manually create one and add in the links/redirects? I know i can make a website layout on my own but it will just take time, so if there is a plugin or work around that would be great.Thank you CJ

372
Micah
8 months ago
N
Nathan Bradley
asked in Product Questions
How do I manually format the Lucidchart Org Structure?

Hi, I would like to format my structure chart so my lowest level of staff are presented in columns so that I can fit it all on to one page. I can either do this automatically or I would like to manually format the chart to present how I want it to. Thanks

724
Micah
8 months ago
W
Walyn
asked in Product Questions
conceptual framework for an athlete management system

develop a conceptual framework for an athlete management system to be implemented in a badminton sporting organization in Nairobi kenya 

51
Micah
8 months ago
Micah
MicahLucid community team
posted in Product Questions
Using Gather to identify your best ideas

After a great brainstorming session with your team, you might have a canvas full of sticky notes but identifying your best ideas can feel like looking for a needle in a haystack. Additionally, if you’ve already discussed, reacted to, or voted on your ideas, reviewing them again to identify your favorites can feel like unnecessary or repeated effort. Fortunately, Lucidspark’s Gather tool makes it easy to quickly pull your favorite or best options out and move forward with them; it allows you to collect and group all sticky notes of a certain kind without having to manually review and make a decision about each one. You can choose to pull all sticky notes with a particular:Keyword Emoji Reaction Reaction by specific collaborator(s) Tag  Color Votes Votes by specific collaborator(s) For example, in the Lucidspark board below my collaborators and I have brainstormed different types of fruit then reacted to them with whatever Emojis we wanted - there’s a wide variety of positive and negativ

1529
Micah
8 months ago
D
Dev Questions
asked in Product Questions
Emojis disappear from shapes when zooming out

I created a mind map and was originally hoping to use different colored tags to help easily visually flag conceptually similar areas (in a way, to give a sense for the relative scale of different colored tags to one another across the entire map).  Unfortunately, though, the mind map I created is somewhat large, and it appears that zooming out causes the tags to stop displaying altogether, which negates my hope of visually conveying the relative scale of colored tags to one another.As an alternative, I thought to try using colored square emojis for achieving the same goal, since zooming out doesn’t appear to affect their display on the screen.  Unfortunately, however, I’m experiencing what seems to potentially be a bug in the application, as the colored squares are occasionally randomly changing to colors that I didn’t set, making the color classifications actually confusing and incorrect.  Changing the shape of the emoji doesn’t seem to help (a single emoji winds up replacing all of t

151
Eric R
8 months ago
Z
Zabrell
asked in Product Questions
Layers visibility

Good afternoon!Please fix the bug with the visibility of layers in the document - every time I open a document, some layers are hidden and makes it tedious to view, because every time I have to manually include the missing ones.There are 20 layers in the document, at least 14 of which become invisible when reopened

474
Z
8 months ago
J
jdonaghy
asked in Product Questions
Is there a way to import data to add more info to a shape

Im trying to come up with a way to make multiple  organisational charts all with the same layout and job roles, the names under the job roles would be the only difference. Is it possible to keep my current layout and then import data that just links names to under the job roles that i have in shapes?  So for example if i had all these roles in an excel then assigned names next to each one, could i import that so it just adds the names under the correct parts?Thank you

513
Addie
Lucid Legend Level 1
8 months ago
Zainan Victor Z
Zainan Victor Z
asked in Product Questions
Max font size and line width for Lucidchart

Hi it seems font size max at 96pt and line width max at 10pt is there anyway to increase the max cap? Example: (redacted) Thank you!

783
Addie
Lucid Legend Level 1
8 months ago
T
tony.sangwin
asked in Product Questions
Not receiving invitation to join company Lucid account

They game me a trial but I can’t access any of my diagrams and my boss sent me a invite to gain access but it isn’t showing up in my email. Is the fault on our end or is there something else we need to do?

571
Kelsey Gaag
8 months ago
B
brendam
asked in Product Questions
Importing Blueworks Chart into Lucidchart

My org has been using Blueworks for doing workflows and recently moved to Lucid.We have a ton of workflows we need to export, but are running into a few roadblocks since this isn’t a type of chart that is in the import list. We’ve tried an XML file, but it doesn’t seem to be working at all. Does anyone have any experience with exporting a chart from Blueworks and entering it into Lucidchart? 

654
Amelia W
8 months ago
Rich L102
Rich L102
asked in Product Questions
drag-and-drop drawing converter for drawings in PowerPoint slides to convert them into Lucidchart drawings

I cannot believe I am the first person to ask for this.   It is a frequent need to convert rough PowerPoint flowchart drawings into LucidChart to get them into a collaborative format outside of Microsoft.    I don't always have Visio or other tools installed in client computers and I need to go directly from a PPT file to LucidChart.   PPT graphics can be saved in a variety of graphical formats so why don't you have a drag-and-drop converter for PPT graphics to LucidChart?  At a minimum I need to get the shapes and the text inside.  If the arrows between shapes are not always connected -- as Frequently happens in older PPT files -- that is OKAY.    Just get the shapes converted to their closest FLOWCHART equivalent and extract and include the text that is inside or co-located within the canvas boundaries of the shape.   Why isn't this already done?   Perhaps it is but your Help Search engine didn't find a link to the

343
Amelia W
8 months ago
T
timos_berrera
asked in Product Questions
Bug report: Export changes background to white

Issue type:  New, recentImpacts:  All files, including those that used to function correctlyBehavior:  Upon export to JPG or any format, the export function changes the background from any non-white color to white,  The preview and the downloaded file are both impacted.Browser:  ChromeSeverity:  I use about 5% of the tool’s feature, and this blocks my only use case and reason to pay for premium software  

274
Phillip W
8 months ago
rob
rob
asked in Product Questions
Importing documents from one Lucid account into another

Hi. I've got 2 lucid accounts. 1 personal and 1 business. I want to transfer the files on my personal account to my business so that I can close the personal one. I've tried various 'download as' options but when I try to import them into my business account I've lost lots of formatting. Can anyone tell me the right way to do this? Thanks Rob

263
Eric R
8 months ago
Garry v
Garry v
posted in Product Questions
Unable to export multi layer diagrams top objects dissapear

When exporting a complex chart with multiple objects stacked on top of each other the bottom object ends up on top for JPG PNG PDF etc. The diagram shows fine when editing in the correct order the print conversion seems to be broken.

223
Leianne C
8 months ago
M
miikka
asked in Product Questions
How do I find out which LucidChart files are taking up space?

How do I find out which LucidChart files are taking up most space? So I can easily remove high-impact charts to free up storage.

1486
D
8 months ago
T
Timmy1986
asked in Product Questions
Lucid Jira integration - Show Description/Summary Jira Card

Hello,I would like to know if it is possible with the Jira card integration on lucidSpark to show not only the name of the jira ticket but also the description or a summary on the card itself. Currently what shows on the card is the name of the ticket/priority/assignee and ticket number. It would be really helpful to see a summary under the jira ticket card.  For instance like this but this would come from the description field from JIRA or another custom field for instance. Not sure whether it is possible, otherwise it is an idea to improve as currently it is somehow limited to understand sometimes what the jira card is about without a description or summary 

911
Humas1985
Lucid Legend Level 4
8 months ago
Clifford
Clifford
asked in Product Questions
Change email and password

How do I change the email and password on my account?

4593
Kelsey Gaag
8 months ago
C
CJ_P
asked in Product Questions
Is there an integration to create a website layout?

Hello all, I am looking to make a website layout with LucidChart. Is there a plugin or a way to link Lucid to my website so it will automatically create a chart based on my pages and links/redirects on my pages?Or will I need to manually create one and add in the links/redirects? I know i can make a website layout on my own but it will just take time, so if there is a plugin or work around that would be great.Thank you CJ

161
Ria S
Lucid Legend Level 2
8 months ago
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