Hi ​@yatach 

I tried reproducing the scenario and not finding any additional popup while navigating from the Publish URL.

Do you have any screen shot to take a closer look at ?

Regards

Hi Huma,

I asked a user without a Lucid license to open a link I published, and the pop-up window showed up. 
 

Hi ​@yatach, 

Thank you for the reply! From the screenshot and error message you’ve provided, it looks like you distributed a share link, rather than a publish link. Can you try the following steps to make sure you create a publish link?

• Go to File 
• Click on Publish
• Select which content you want to make visible
• Copy the publish link URL

Let me know if this works or if you continue to see an error message.

Hi Kelsey,

Thank you! I published the link and asked an external user to view the document, and this window showed up. When the external user opened the link for the first time, it did not have this pop-up window. However, when he tried to open it again, this window appeared again.
 

Should external users be able to view those links without any messages?

Hi ​@yatach, 

Thank you for the reply! Yes they should be able to view the published link without pop ups. Does the issue still occur when the click on the published link? It’s possible that they could have clicked on a previous link you provided? 

The error message you shared a screenshot of is one designated for share link permissions and should not occur on a published link. 

Hi Kelsey,

Yes, users still experience this problem when they click on the published link. I publish a link and then share that link with others. Once they open it more than once, that window pops up (the link itself has not been modified).

Hi ​@yatach, 

Thank you for clarifying! Do you mind providing me with a document support pin so I can look closer at the issue?  For more information on generating a Support PIN, check out this Help Center article.

Hi Kelsey,

Thank you! :)

I asked a couple of external users again to open a published link, and it seems like there is no issue now. There is only a small orange window pops up at the top which can be closed now. I never saw it before.

I have another question about publishing links. We unpublished a link to document A (we didn’t want users to see the changes) and published a new link for the same document A once all changes were done and confirmed. Once we shared that new link with external users, they couldn’t see it at all. It was asking them to log in. What is the right way to do it or are there any workarounds?

Hi ​@yatach, 

Thank you for the reply! I am glad to hear that issue was resolved. Also, I apologize for the delay in this response. 

That is strange it is taking them to log in. As I mentioned earlier, Publishing a link should not require a user to log in. Do you mind providing a support pin so I can take a closer look at the issue?

Hi Kelsey,

Where should I send you the support pin?

Hi ​@yatach, 

You can provide it here in the thread. It is only accessible by our official support teams. Other users will not be able to use it. 

Hi Kelsey,

Here it is - duL06Rn5WrZhRT194226340

Thank you

Hi ​@yatach, 

Thank you for providing that support pin! It looks like I was able to reproduce this by deleting a link and using it again. This takes you to the Log In page, I think what occurred is that either the users you sent it to used the wrong link, or they were provided a deleted link. For context, it takes a few minutes for a publish link to expire. 

Do you mind sending them a new active publish link? 

Hi Kelsey,

It seems to be working now. We deleted the published link, made changes to the workflow, and republished the link. External users were able to open it.

Thank you very much for your help!

Hi ​@yatach, 

You’re welcome! I’m glad I could help and that the issue is resolved! Let me know if anything else comes up! 😁