Product questions

I have a current-state org chart and a future-state org chart. There are more than 100 employees on each. I want to present that before vs. after and highlight the changes to my boss in a digestible way. What are some ways you’ve done successfully done this?  

Hi; I am out of shapes on my org charge however I havent used anywhere near 60; how do I fix this?

Se presenta error a la hora de descargar cualquier archivo en cualquier formato

I was wondering if I can get access to the Individual plan that consists of unlimited editable documents as a college student. I used my .edu email address to create the account and would love to use Lucid chart for my college assignments. 

I work for a customer that have shared a folder with me.I have accepted the invitation and I have access to his files.But the shared folder does not appears in the “Shared folder” of my account.The only way to access to the documents shared in this folder is to use a url with the id of the folder.https://lucid.app/documents#/documents?folder_id=xxxxxxxxxWhat is the problem? Does the customer shares the folder in a wrong manner?Can you please help me It is urgent.Best regards.

Hello there I have been using the free edu plan for years but haven't used it for a while. Today I got a message that I can only edit the last 3 recent documents. while the documentation still says that individual edu accounts have an unlimited number of documents. Have the plan changed without notification? what about our current documents. how we export them if they are in view only.

When I create a template for students to complete as an assignment in Canvas (using the ready-made Circle Map template in Lucidchart) I delete all of the tabs (Page 1, Example, Printable) except the Circle Map tab. When I open the template in Canvas as an assignment, those extra tabs that I deleted reappear. How can I prevent this from happening?

Hello.  I'm having a problem with the Backup and Restore functionality.   I have two accounts and need to move diagrams from one account to the second.  This is not a 'share' as I need an actual unassociated copy which the second account can use.   I performed a backup from the first account and then restored that file into the second account.  It appears the files transferred ok into the second account BUT there was no folder structure carried across so I just have a 'pile' of docs in the 'Restore-YYYY-MM-DD' folder.  This is problematic on two counts. First the docs are carefully organised in folders and are now totally random so it would take ages to work out what are the docs I need to keep in the new account (I need to delete a bunch of folders I don't want in the second account). Second if I were just doing a restore because I'd lost stuff I'd be in exactly the same position; lots of docs but completely disorganised. How do I retain the folder struct

 I have to create multiple lines from a single object to multiple object (traffic flows etc). This has become a massive time sink in trying to manage and organize network traffic flows. Also, sometimes lines just default connect to objects like above, this looks awful. 

Hello everyone,Just wanted to share some positive feedback after using Lucid for IT for the past few months. We’ve been mapping out our infrastructure workflows and network architecture, and Lucid has made collaboration across teams incredibly smooth.One thing that stood out was how easily we could visualize and align our enterprise storage systems across data centers. The drag-and-drop interface, real-time collaboration, and version control features saved us hours of back-and-forth.We even used Lucid to document our disaster recovery plans, making them far more understandable for non-technical stakeholders.Big shoutout to the Lucid team—this has seriously improved our IT documentation and strategic planning. Curious to hear how others are using Lucid in IT environments with complex infrastructure needs!Let’s keep the ideas flowing

Need to add some more gray boxes into the white header box at the top. Cannot figure out how. No support available in my org.   

We can’t get the Lucidchart Add-on for Confluence working, as the post-install config page doesn’t load. We’ve tried installing via the Atlassian marketplace, Lucid integrations marketplace and under App Integration in the Lucid admin console, but each time we’re getting stuck with the same error:Our servers experienced an error. We apologize for the inconvenience.  

What is the PPI of an image inserted from the Lucidchart Word add-in?Is it higher than the maximum value of 300 PPI that can be set when exporting as an image from Lucidchart?

I need some serious help with flowcharts. I’ve watched tutorials, youtube videos, read different posts, and I’m still having a ton of trouble unfortunately. Basically I need to create a bunch of different folders and then within those folders, I want to stash information. I can create the flowchart itself quite easily, but I’m unable to then click on any of the folders I created and then put information within that. Could someone please help?! I’d love to hop on a call with someone to briefly walk through what I’m missing. I’d really appreciate it. Thank you!

Hi All, i have the real size of the building, and would like to use LC to draw a floor plan.i set the scale to 1cm to 1m and draw a 10m wall, but in the shape option, the width of this wall in the document is 15.62 cm.  is there any method to let me input the real size in the document by using the correct scale ?Best regards,Joe

I’m logged into Lucid, I can get to some boards, but 2 boards keep giving me the same “there was an error loading your document.” I looked into the console and this is the top line:  Access to XMLHttpRequest at 'https://cdn-cashy-static-assets.lucidchart.com/app/webroot/css/css-includes/product-brand-fonts/graphik/Graphik-Semibold-Cy-Web.woff' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

When I insert a link into a Lucidspark document, a preview no longer appears. The preview is visible in the block settings.

Hello,I am not sure what you have done with a recent update, but you have “reworked” all my diagrams.You seem to have added a colour “cloud” which is on the right-side of “white”.  Because you have not associated the colours correctly and “shifted-right” the relationships all my diagrams that had grey colours of shapes now have “cloud” as the colour.  All the Grid lines are now white (or cloud) so ALL my diagrams now need to be re-adjusted for the “update” you have carried out.It’s going to take me many many hours to get all the diagrams back to where they were before your update.Is there a setting I can switch or do I have to manually rework all diagrams?Thanks

I have had success in the past when exporting my lucidspark presentations to Google Slides.Now I’m suddenly getting this error. I never get asked these prompts and feel like everything is logged in. Can anyone help out? Thanks 

I've been struggling for over an hour, reading documentation etc. but I just can't seem to figure this out. My use cases is that I've got 4 different “Text Annotation” colours, I want to add shape icons to it to make clear what sort of “annotation” it is (blue = info, purple = question, etc.).The colour used is #cfe4ff with 0% transparency (ergo 100% in the slider): This is what I have now as a formula. I tried both with the prefix = and without it. I've also tried case sensitivity.=BACKGROUNDCOLOR(THIS)="#cfe4ffff" Set up like this:I must be doing something really stupid but I'm hoping someone can nudge me in the right direction :) ChatGPT was not helpful and hallucinating all the time 🤣

On a comment, when the user clicks “Resolve Thread”, is the comment thread archived or deleted? If it is archived, where in the UI can resolved comment threads be viewed?

The page list icon is missing as of today for myself and my colleagues. I am seeing this is the case in multiple browsers as well. I was not able to find any other posts or information in the release notes about this being removed.Is this intentional? If so, how do you get this icon back? It is difficult when a chart has multiple pages in it and you have to now scroll across all of them

Want to crop an image or gif that you imported into your Lucidchart document? You can do this by double clicking on the image to enter an image editing mode. To crop the image click and drag from a side or corner of the outline.While editing you will have the following keyboard options:Press Escape to cancel if you decide not to do any cropping. Press Enter after you have cropped the image to save your edits and leave editing mode. Alternatively you can double click anywhere on the canvas to save your edits and leave editing mode. That’s it! Once you’ve pressed Enter on your keyboard or double clicked on the canvas to exit editing mode you will see the cropped image.To learn more about working with shapes (including images) in Lucidchart refer to our Add and customize shapes in Lucidchartarticle.

I can’t seem to figure out how to turn these circles off from the line text. Any ideas? 

When will this integration be out of beta?  I really want to use it but my company will not enable or even look at integration until it is not beta.