Note  I am trying to use BPMN with swim lanes 

Hi ​@TG Down Under, thank you for posting in the community! To confirm, is this happening to other shapes or documents as well or just the BPMN with swim lanes?
 

If the issue persists, I would love to take a closer look on my end. Could you please share the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.

Please feel free to let us know if you have any questions!

Thank you Leianne , have sent through request for the temp PIN . Look forward to sorting this out.  

Hi ​@TG Down Under, thank you for following up! I’m afraid I can’t see the temporary document support PIN for this document, did you send this to me in a direct message in the community? In the meantime, I believe you might have the “Two way connections” line style selected for your document. 

Could you please try selecting the line and click on the Line Options icon from the formatting toolbar to confirm this? I’ve attached an example screenshot below for your reference:

If so you can use this option to change the line style back to straight as needed. To change the default line style of your document, click any blank space on the canvas then select the desired line style. 

I hope this helps! Please feel free to let me know if you have any questions. 

Hi Lieianne , have been on leave so apologies for the delay in following up .

Still not able to draw lines , any other suggestions ? 

Hi ​@TG Down Under, thank you for following up! Did you have a chance to check if your lines are set to “Two way connections”? If the issue still persists, could you please share the temporary Support PIN for the document in question? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. You’re welcome to share the PIN in your reply here or DM it to me in the community.

Please feel free to let me know if you have any questions!

Hi ​@Leianne C ! 👋

I’m a product manager at Lucid exploring ways to 🚀 speed up process mapping in Lucid. I saw your posts about BPMN and arrow funcitonality and thought you’d have great insights.

We’re especially eager to hear from people who occasionally map processes (not just power users) — to understand what slows you down, whether it’s arrows, shapes, or the BPMN details.

💵 We’re offering a $50 gift card for a quick 45-min chat.
⏳ We’re running these for the next 10 days only.

👉 Book a time here https://calendly.com/d/cw3j-gdk-bkt/chat-with-lucid-s-process-product-team

Hope to chat with you soon! 

Abby

Hi ​@Leianne C

Have you had a chance to investigate issue as yet?

Hi ​@TG Down Under, thank you for the follow up and apologies for the delay! Taking a closer look at your document, it looks like your lines were likely added when the default line colour for your document was set to transparent. 

I recommend resetting the default line colour by clicking a blank spot on the canvas then selecting the line colour you’d like to use. New lines that you create should now be added as the colour you set as your default. 

To fix the existing lines, I recommend selecting all the lines - a quick way to do this is by navigating to Menu > Select > All lines then change the line colour to the desired colour. 

I hope this helps. Please feel free to let me know if you have any questions!

Thank you ​@Leianne C  , very much appreciated. 

Have a great day!!

Glad that was helpful, ​@TG Down Under! Feel free to create another post if you have a different question or topic you’d like to discuss - we love hearing from everyone :)